Jump to content
MalaysianWings - Malaysia's Premier Aviation Portal
Mohd Suhaimi Fariz

MAS Privatisation

Recommended Posts

Nobody called it MASB which was the previous legal name. There is no reason to now call it MAB. And the operating entity in both cases still trade under the name Malaysia Airlines. So, one should have just stuck to MAS.

Share this post


Link to post
Share on other sites

Tried browsing the new booking engine on MAS website, first impression, better than the previous one. Easier to find flights

But it doesn't display the promo fares available; be warned!

 

Here's a link to the old reservation system if anybody needs it: https://bookings.malaysiaairlines.com/MHOnline/ApplicationStartAction.do

Share this post


Link to post
Share on other sites

Nobody called it MASB which was the previous legal name. There is no reason to now call it MAB. And the operating entity in both cases still trade under the name Malaysia Airlines. So, one should have just stuck to MAS.

Indeed, GM went through the same exercise in which NGMCo (new GM co) continued operation while the "old" GM assumes all the debts. But nobody calls GM "New GM" or anything like that. Granted the "New GM" then changed their legal entity name to General Motors Company LLC afterwards but the old legal entity name was actually General Motors Corporation. Regardless of that people still call it GM that being the familiar company name.

 

So in MH case it's quite similar isn't it. Despite the change in legal entity name,the conpany is still called MAS since that's the most familiar brand name

Share this post


Link to post
Share on other sites

Did anyone face the same issue for the latest app update where we can no longer see upcoming trips?

I'm guessing it's due to the transition to Amadeus

Share this post


Link to post
Share on other sites
Malaysia Aviation Group (MAG) saw steady progress in Q1 2017
  • Tough first quarter as forecast with intensifying competition, currency and fuel rises
  • Passenger count increased double digit by 12.9% YOY to 3.57 million passengers
  • Introduction of the ‘Golden Rule’, with more investment in training in 2017
  • First Works Council conference held in Q1
  • New Amadeus Reservation System go live on 10 June
  • Senior management team announced for A380 charter airline
  • Steadily improving customer service index. Airline applied for Skytrax rating
  • Group is still on track to be sustainably profitable by 2018
Sepang, 26 May 2017: Group CEO Peter Bellew said that Malaysia Airlines passenger bookings continued to accelerate in quarter one.
He added: “The quarter was tough with higher fuel prices and adverse foreign exchange impacting our performance. However, customers increased by 12.9% YOY to 3.57 million passengers and load factor at 79.4% versus 68.9% last year. Yields were lower due to intense competition and a price war. The quarter saw a further rapid improvement in international business due to an equalisation of certain KLIA airport charges.
“Malaysia Airlines continues to see strong bookings with a 45% improvement in forward bookings for the next six months (from June to November 2017) compared to the same period 2016.
“The network expansion is on track, with the second flight to Shanghai and upgauged Hong Kong flight (from the Boeing B737 to Airbus A330) showing immediate results. The airline is seeking more widebody aircraft on short- to medium-term leases to facilitate growth.
“The airline’s customer service index continued to recover as product improvements were steadily introduced in the quarter. We have introduced the ‘Golden Rule - treat customers as you would wish to be treated yourself’. The Golden Rule will be supported by simpler customer service policies and a large investment in training in 2017.
“Malaysia Airlines will continue to offer great value all-inclusive business and economy fares while other carriers around the world continue to add extra charges and unbundle their fares.“
Q1 performance
Actual Q1 2017 Actual Q4 2016
Passengers (m) 3.6 3.8
ASK (m) 10,489.7 10,577.9
Passenger Load Factor (%) 79.4% 80.9%
Passenger Yield (sen) 21.2 21.5
On-Time Performance (%) 78% 70%
Malaysia Airlines Berhad
Bookings
Bookings Passenger load factors remained robust for Q1 2017 with Malaysia Airlines maintaining fare discipline despite competitor fares dropping significantly. The rapid recovery in international business continued in the quarter with a load factor of 81.1% in 2017 versus 69.6% in 2016. Domestic business load factor also improved by 9.5% in the quarter. The airline is expecting the ongoing price war in Malaysia to suppress average fares for the remainder of 2017.
Load % Q1 ’17 Load % Q1 ’16 Change YoY
International 81.1% 69.6% +16.4%
Domestic 70.8% 64.7% +9.5%
Fleet
The airlines’ current fleet comprises 54 Boeing 737-800, 15 Airbus A330-300 and 6 Airbus A380. The rapid growth in international sales requires additional widebody aircraft in 2018 and 2019 to address profitable demand. The group is exploring various options for widebodies for possible delivery in 2018 and 2019. There is a good value in the current market for suitable aircraft in the airlines’ delivery timetable.
Malaysia Airlines’ existing A330-300 widebody planes will require replacement and additional capacity from late 2019. Discussions are ongoing with Airbus on the A330neo and Boeing on the 787-9 for direct purchase or lease to enhance the fleet.
Delivery is currently scheduled for six leased new A350 aircraft from Air Lease Corporation (ALC). The first aircraft is planned to arrive at the end of 2017. The A350s will operate Malaysia Airlines’ flagship service to London Heathrow from Q2 2018.
The six Airbus A380 aircraft currently operate to London, Jeddah and Medina. The sixth aircraft will complete its heavy maintenance check in June 2017 at the airlines’ own hangar in Kuala Lumpur. In Q3 2017, the aircraft will operate in the peak period to Korea and Japan to address excess demand and offer an enhanced product experience.
A firm order for 25 Boeing 737 MAX-8 aircraft is in place with delivery from Q4 2019. Based on feedback from Boeing, results from the test programme on the Boeing 737 MAX-8 show excellent fuel and performance figures. The Boeing 737 MAX-8 is anticipated to be a game changer on costs for Malaysia Airlines.
Cost control
A heightened focus in 2017 will be on further reducing cost, especially given the adverse impact on foreign exchange and challenging competitive environment, as well as on improving customer experience. The quarter saw an accelerated cost management approach to generate more savings specifically in areas such process re-engineering, fuel efficiency initiatives and in the renegotiation of supply contracts, which will contribute to the group’s long term profitability and sustainability. This is especially critical in light of material change in market conditions.
Operational improvements continue
Punctuality improved slightly from the previous quarter at 78%. On time performance (OTP) was impacted mainly by consequential delays, external factors (weather in Kuala Lumpur and air traffic control at international stations) and technical delays. Total mishandled baggage reduced by 17% compared to the previous quarter. Aircraft utilisation also improved in the quarter with all fleet registering a higher than planned daily average aircraft utilisation. A total of 18 fuel initiatives have been registered for 2017 with six running initiatives in the quarter. Actual burn off registered better than budget for quarter one of 2017.
Investing in the Customer
Customer satisfaction and experience will be key for the airline and Malaysia Airlines has returned to the Skytrax quality scheme this year, aiming to restore its previous high ratings by the end of 2018. Malaysia Airlines has continued investing in aircraft, product, service and technology as a core principle of its transformation programme. Customer satisfaction did see some improvements with an overall customer service index (CSI) rating of 71% for the quarter, compared to 68% in the previous year.
Moving forward, the airline will continue to emphasis on improvements to food and beverage as well as OTP. One of the initiatives that have already been rolled out include new menus on the domestic and regional sectors which started on 1 May 2017, with more emphasis on Malaysian and Asian dishes, which has received encouraging response thus far. The airline will continue to refresh our menu selection on selected sectors, to reflect classic Malaysian dishes like Nyonya Fish Curry, Hainanese Chicken Rice and Nasi Lemak.
Significant efforts are also being put in to improve OTP, specifically across customer touch points such as check in, arrival and boarding process as well as the lounge and service disruption. This quarter saw the airline’s ground handler (AeroDarat Services), completing a workshop to address process improvements across all customer touch points.
The airline has also commenced work on the upgrading of the domestic and regional lounges in KLIA.
This will be progressively rolled out to cover the international lounge in the satellite terminal as well as the lounge in London Heathrow.
A380 Ultra High Capacity Value Airline
The airline’s six A380 aircraft will be operated by a new airline company in Q3 2018. The initial market sector will be the growing global traffic on the Hajj and Umrah to Saudi Arabia. While the new airline will be based in Kuala Lumpur, it is anticipated that a significant portion of the revenue will originate outside South East Asia. Recruitment of the CEO is in progress and all of the senior management is in place. A Board of Directors will be appointed shortly, and in the interim the management team will be led by the Group’s Chairman and CEO. The airline will be the world’s first ultra-high capacity value airline. It will offer high quality service with low seat costs to customers worldwide.
Technology driven company
The new passenger sales system from Amadeus is on target to be completed by June 2017. The quarter saw the successful migration to the new system in 11 markets with the United States, UK, Thailand and Indonesia now using the new Amadeus internet booking engine and payment platform. The airline launched the new mobile application in May 2017 with the major cutover for reservation, inventory, and ticketing planned for 10 June 2017. Once completed, the airline will be able to offer customers enhanced speed and convenience, a more intuitive web booking experience, state-of-the-art mobile applications and offers to suit individual needs.
Passenger Service Charges
The Malaysian aviation regulator levelled the passenger service charges at KLIA and KLIA2 for ASEAN and domestic flights from 1 January 2017. This created a significant boost to the number of bookings across our ASEAN routes and allowed Malaysia Airlines to compete fairly for the first time in 9 years. Malaysia Airlines still pays RM73 vs. RM50 which is approximately USD$5 more to fly passengers on international routes from KLIA than its competitors do from KLIA2. The regulator has confirmed that the charges will be equalised from 1 January 2018 but with the current increased fuel prices the airline has requested an early equalisation of the charges to 1 September 2017. The equal charges campaign is supported by IATA and the other 51 airlines that use KLIA.
Kuala Lumpur Airport
The airlines’ main hub operations at KLIA has enjoyed strong growth in passenger numbers over the last nine months which has put pressure on the local infrastructure. The 20 year old KLIA terminal has also seen the transfer of some 6 million extra passengers in 2016 from the new KLIA2 terminal. Malaysia Airlines will continue to work closely with Malaysia Airports Holdings Berhad to find urgent solutions to improve customer service in Kuala Lumpur.
Expansion in China
Throughout 2017, an expansion of 11 new routes will commence to China from Kuala Lumpur, Penang and Kota Kinabalu. The up gauge of Hong Kong to A330-300, the second Shanghai service and a new service to Haikou have already commenced. In Q2, three new destinations to Wuhan, Fuzhou and
Nanjing will start in June / July with additional services to Chengdu and Chongqing in October 2017. Services from Kota Kinabalu to Tianjin are targeted for launch in Q3 as well as two new additional services from Penang to new Chinese markets.
Enhancing corporate governance
The Business Integrity unit achieved several milestones in the quarter towards a more transparent and accountable Group. This included the introduction of the Business Integrity Dashboard launched in March 2017 for declarations of conflicts of interest, gifts and hospitality, family interest within MAG and family members working for MAG. The Knowledge Management Unit, set up to ensure understanding by staff on all policies within the group including fraud and wildlife trafficking, has seen positive traction with over 2000 staff now trained in various areas such as money laundering, wild life and human trafficking, as well as bribery and corruption.
Investing in a talent pipeline and local succession planning
To ensure a high performing culture, the group has put in place a structured performance management system (PMS) for all employees group-wide. To support the capability development, PMS workshops and clinics have been conducted across the group to ensure readiness and understanding of the process. As of Q1 2017, a total of 70% of executives and above have completed the PMS workshop. Concurrently, PMS clinics for support staff are also being conducted across the group.
As part of leadership development and succession planning, the group has also introduced its own Senior Leadership Development Programme (SLDP) where identified talent for leadership positions are sent to various prestigious education institutions as part of their learning and development. The SLDP is designed to accelerate their readiness for leadership positions and ensure a strong leadership bench strength for the group.
The Works Council continued meetings in the quarter which has led to the identification and quick resolution of several employee issues. The quarter also saw a Works Council representative democratically elected to serve each station in Sabah, Sarawak and Peninsular Malaysia. They will serve as focal points at station level to ensure issues are effectively and efficiently identified, raised and managed.
The first Works Council conference of the year was conducted on 11th April as a forum to share business updates and discuss employee issues that require attention and management. The forum also enabled participants to share information, learn from each other and obtain clarification and information to be cascaded to employees. Participants of the conference included the GCEO, Chief Human Resources Officer, Subsidiary Heads, Division Heads, Works Council Representatives and HR Business partners
Outlook
The Group maintains a cautious outlook in fiscal year 2017. A more aggressive price war on the domestic market has happened earlier than initially predicted, ahead of the anticipated large increase in aircraft from competitors in Q2 and Q3 of 2017. A weak Ringgit and increased fuel prices create a challenging cost environment. Advance bookings are far stronger in 2017 than 2016, but the airline is seeing yield pressure across all routes as low fares are available from many legacy carriers as well as the traditional low cost carriers. For Malaysia Airlines, the market is diverging with consistent growth and improvement on international services, but a loss of market share domestically where fares are increasingly low. The Group will continue to be prudent in controlling capacity and will allocate the Group’s aircraft where we see the best potential returns. The airline is still on track to be profitable in 2018.

Edited by flee

Share this post


Link to post
Share on other sites

 

The six Airbus A380 aircraft currently operate to London, Jeddah and Medina. The sixth aircraft will complete its heavy maintenance check in June 2017 at the airlines’ own hangar in Kuala Lumpur. In Q3 2017, the aircraft will operate in the peak period to Korea and Japan to address excess demand and offer an enhanced product experience.

 

 

Interesting. So the 380 will fly to NRT/ICN/KIX in Q3 2017?

 

 

 

“The airline’s customer service index continued to recover as product improvements were steadily introduced in the quarter. We have introduced the ‘Golden Rule - treat customers as you would wish to be treated yourself’. The Golden Rule will be supported by simpler customer service policies and a large investment in training in 2017.

My #treatyoself is when I buy MH O class and hope to be FIM to SQ O Class during MH irrops tho. Can? :D

Edited by Craig

Share this post


Link to post
Share on other sites

 

Interesting. So the 380 will fly to NRT/ICN/KIX in Q3 2017?

 

 

My #treatyoself is when I buy MH O class and hope to be FIM to SQ O Class during MH irrops tho. Can? :D

 

I understand that at the same time the Medina Airport will suspend A380 operation due to upgrading the apron as happened last month in which the MAB need to swap A380 with 2 A330. Sorry if the info wrong. Just got the info from the captain :-)

Share this post


Link to post
Share on other sites

Looks like Q1 was loss making, since no mention of financial impact.

 

So many other airlines also seem to have gone through a similar experience during this brutal period.

Share this post


Link to post
Share on other sites

Paris Airshow is coming up, mid June. I guess it will be around that time MAB will announce their widebody order?

I don't think MAB showboats like Airasia - so unless a deal is done already, it will only be announced when agreement is made.

 

Having said that, both Boeing and Airbus have not been doing too well with widebody orders recently. They may want to offer good pricing and terms to a prospective buyer. So if MAB has agreed terms for either the B787-9 or A330-900neo, there is a good chance that it will be announced at PAS 2017.

 

If they have agreed terms with lessors, it will probably be announced when they sign the deal.

Share this post


Link to post
Share on other sites

more like MAB have not even decided on the type of aircraft that they wanted for its widebody. But MAB orders would not be that many for Airbus or Boeing to really offer better pricing and delivery.

Share this post


Link to post
Share on other sites

more like MAB have not even decided on the type of aircraft that they wanted for its widebody. But MAB orders would not be that many for Airbus or Boeing to really offer better pricing and delivery.

Although their order for 30-35 aircraft is smallish by today's standards, it is still substantial because wide body orders are few and far between these days.

 

One should also appreciate that aircraft orders are no longer as simple as in the old days. Apart from the purchase price, there are maintenance agreements for airframe and engines to sort out too. There is also the decision on the fittings for the cabins. And one of the most important decisions, the financing terms.

 

So MAB is really taking its time to carefully look into all the procurement areas professionally. We cannot go back to the days when contracts are handed out to cronies without scrutinising the T&Cs carefully.

Share this post


Link to post
Share on other sites

It's probably just me, but I cannot find anyway to login from MH's home

https://www.malaysiaairlines.com/hq/en.html

Clicking on 'LOGIN' only offers access to the Enrich bit

So dunno how to access my itineraries and other stuff online

 

That was so, until I played about with link furnished by Ashley Lee at reply #1828 above

https://bookings.malaysiaairlines.com/MHOnline/ApplicationStartAction.do

I can navigate from there

 

Anyone able to help ? Thanks in advance :)

Share this post


Link to post
Share on other sites

It's probably just me, but I cannot find anyway to login from MH's home

https://www.malaysiaairlines.com/hq/en.html

Clicking on 'LOGIN' only offers access to the Enrich bit

So dunno how to access my itineraries and other stuff online

 

That was so, until I played about with link furnished by Ashley Lee at reply #1828 above

https://bookings.malaysiaairlines.com/MHOnline/ApplicationStartAction.do

I can navigate from there

 

Anyone able to help ? Thanks in advance :)

 

Probably best to wait until after the 10th June when they update the website. Alternatively, you could retrieve your current bookings using the new MH Mobile App; for the iOS one, it's a whole new app altogether as opposed to an update of the old app. The new app accepts the 5 digit PNR and will also provide you with the new style Armadeus 6 digit PNR. Still not able to do any seat selection thought with the new app. Hope that helps!

Share this post


Link to post
Share on other sites

 

Probably best to wait until after the 10th June when they update the website. Alternatively, you could retrieve your current bookings using the new MH Mobile App; for the iOS one, it's a whole new app altogether as opposed to an update of the old app. The new app accepts the 5 digit PNR and will also provide you with the new style Armadeus 6 digit PNR. Still not able to do any seat selection thought with the new app. Hope that helps!

Thanks for the info on the all new app. The iOS app - after playing with it for a few minutes, I can only say this for now - i feeeel like pulllinggg my haiirrrrr !!!

Edited by V Wong

Share this post


Link to post
Share on other sites

On the booking page under passenger, there are options for Adults above 18 years old, Child 2-12 years old and Infant below 2 years old. I don't know since when MAB does not allow passenger 12-18 years onboard ?

 

Another thing is it only has single and return, no multi-way is offered.

Share this post


Link to post
Share on other sites

Thanks for feedback everyone

Since my posting above yesterday, I note Ashley's link above works no longer and just bring me back to the same MH home !

I suspect likely someone here must have read that and closed up the 'back entrance' :)

Anyway, I've done what I needed to do, the old fashioned trot up to MasWings' office at the airport and smile nicely at the lady across the counter

Now, please don't anyone go and close up that avenue as well :D

Share this post


Link to post
Share on other sites

Thanks for feedback everyone

Since my posting above yesterday, I note Ashley's link above works no longer and just bring me back to the same MH home !

I suspect likely someone here must have read that and closed up the 'back entrance' :)

Anyway, I've done what I needed to do, the old fashioned trot up to MasWings' office at the airport and smile nicely at the lady across the counter

Now, please don't anyone go and close up that avenue as well :D

Ouchh! The old website link returned cheaper fares compared to the beta Amadeus (= scammer) site.. will not make any booking until the dust has settled

Share this post


Link to post
Share on other sites

Email just received

"As we embark on a phase-by-phase system migration, kindly note that your online booking member profile will no longer be available"

That is that then !

Share this post


Link to post
Share on other sites

The new app accepts the 5 digit PNR and will also provide you with the new style Armadeus 6 digit PNR. Still not able to do any seat selection thought with the new app. Hope that helps!

 

New app still doesn't have the flight status function?

Share this post


Link to post
Share on other sites

 

New app still doesn't have the flight status function?

Could you download the app from the US App Store? Doesn't seem to show up in the CA store :(

Share this post


Link to post
Share on other sites

×
×
  • Create New...