Sri Ramani K. 0 Report post Posted June 18, 2013 (edited) Data is taken from their FB page. The most prestigious accolades for the world airline industry. The World Airline Awards are a global benchmark of airline excellence. The Customer survey covers over 200 airlines, from largest international airlines to small domestic carriers, with customers ranking quality standards across more than 40 areas of airline front-line product and service. The survey operated over a 10-month period, and more than 100 nationalities of user from over 160 countries around the world participated in the survey. We begin with two Special 5-Star Airline Certification 1 Special 5-Star Airline Certification - Malaysia Airlines 2 Special 5-Star Airline Certification - ANA All Nippon Airways Best Economy Class Onboard Catering - Asiana Airlines Best Premium Economy Onboard Catering - Air New ZealandBest Business Class Onboard Catering - Turkish AirlinesBest First Class Onboard Catering - Etihad AirwaysBest Airline Signature Dish - Malaysia Airlines Best Economy Class Airline Seat - Garuda Indonesia Best Premium Economy Class Airline Seat - Air New ZealandBest Low-Cost Airline Premium Class Seat - AirAsia XBest Business Class Airline Seat - Japan AirlinesBest First Class Airline Seat - Etihad Airways Best Regional Airline in Asia - Dragonair Best Regional Airline in China - Shenzhen AirlinesBest Regional Airline in Europe - Aegean AirlinesBest Regional Airline in North America - jetBlue AirwaysBest Regional Airline in South America - Austral Best Airline in Northern Europe - Finnair Best Airline in Southern Europe - Turkish AirlinesBest Airline in Eastern Europe - Aeroflot Russian AirlinesBest Airline in Western Europe - LufthansaBest Airline in Africa - South African AirwaysBest Airline in Australia & Pacific - Qantas AirwaysBest Airline in Central Asia & India - Air AstanaBest Airline in China - Hainan AirlinesBest Airline in Asia - Singapore AirlinesBest Airline in the Middle East - EmiratesBest Airline in Central America & Caribbean - Copa AirlinesBest Airline in North America - Air CanadaBest Airline in South America - LAN AirlinesBest Airline in Europe - Turkish AirlinesBest Airline Transatlantic - LufthansaBest Airline Transpacific - Cathay Pacific Airways Best Low-Cost Airline in Asia - AirAsia Best Low-Cost Airline in Australia & Pacific - Jetstar AirwaysBest Low-Cost Airline in Central Asia & India - IndigoBest Low-Cost Airline in Europe - NorwegianBest Low-Cost Airline in the Middle East - Air ArabiaBest Low-Cost Airline in North America - Virgin AmericaBest Low-Cost Airline in South America - Azul Linhas Aéreas Brasileiras Best Airline Staff Service in Australia & Pacific - Virgin Australia Best Airline Staff Service in Central Asia & India - Air AstanaBest Airline Staff Service in Africa - Ethiopian AirlinesBest Airline Staff Service in China - Hainan AirlinesBest Airline Staff Service in Asia - Asiana AirlinesBest Airline Staff Service in Europe - KLMBest Airline Staff Service in Middle East - Qatar AirwaysBest Airline Staff Service in Central America & Caribbean - Copa AirlinesBest Airline Staff Service in North America - Virgin AmericaBest Airline Staff Service in South America - Avianca World's Best Economy Class - Garuda Indonesia World's Best Premium Economy Class - Air New ZealandWorld's Best Low-Cost Airline Premium Class - AirAsia XWorld's Best Business Class - Qatar AirwaysWorld's Best First Class - Etihad AirwaysWorld's Best Inflight Entertainment - EmiratesWorld's Best Airline Alliance - Oneworld AllianceWorld's Best Airport Services - ANA All Nippon AirwaysWorld's Best Leisure Airline - Thomson AirwaysWorld's Best Regional Airline - DragonairWorld's Most Improved Airline - Transaero AirlinesWorld's Best Low-Cost Airline - AirAsiaWorld's Best Cabin Staff - Cathay Pacific Airways AIRLINE OF THE YEAR - the world's Best Airline - Emirates Edited June 18, 2013 by Sri Ramani K. Share this post Link to post Share on other sites
Kenneth Chong WT 0 Report post Posted June 18, 2013 MAS no more Best Cabin Staff??? Oh NO!!! Best signature dish only??? So sad! Share this post Link to post Share on other sites
Johan Z 0 Report post Posted June 18, 2013 MAS is no longer in the top 10. 1. EK 2. QR 3. SQ 4. ANA 5. OZ 6. CX 7. EY 8. GA 9. TK 10. QF http://www.news.com.au/travel/news/flying-high-worlds-best-airlines-revealed/story-e6frfq80-1226665904858 Share this post Link to post Share on other sites
Mulyadir Fitri 0 Report post Posted June 18, 2013 MAS no more Best Cabin Staff??? Oh NO!!! Best signature dish only??? So sad! "Journeys are made by the people you travel with." With a smiling AJ. Now they need to find another tagline. LOL MAS is no longer in the top 10. 8. GA http://www.news.com.au/travel/news/flying-high-worlds-best-airlines-revealed/story-e6frfq80-1226665904858 This will spur CGK's upgrade. And with that done, more people will choose CGK together with SIN for the hop over to Europe. Share this post Link to post Share on other sites
Waiping 12 Report post Posted June 18, 2013 "Special"? Share this post Link to post Share on other sites
Josh T 0 Report post Posted June 18, 2013 The only way MH is going to make it back into the top 10 is with a better business class product! The J class on the A33Es are terrible and the J seats on the A380 are already dated. Share this post Link to post Share on other sites
Kar Yong Lim 0 Report post Posted June 18, 2013 Emirates - 10-abreast in 777 can be airline of the year! Share this post Link to post Share on other sites
Kenneth Chong WT 0 Report post Posted June 18, 2013 Bring back the Golden Days of the Golden Service! Share this post Link to post Share on other sites
Ahmad M 1 Report post Posted June 18, 2013 I thought we're not supposed to take these awards seriously anymore? Share this post Link to post Share on other sites
Mulyadir Fitri 0 Report post Posted June 18, 2013 (edited) I thought we're not supposed to take these awards seriously anymore? We don't, but MH does. So hopefully with them being kicked out of top 10, they might rethink everything. Especially with regards to their hardware Edited June 18, 2013 by Mulyadir Fitri Share this post Link to post Share on other sites
Tamizi Hj Tamby 1 Report post Posted June 18, 2013 Wah; EK beats QR as Airline of the Year? What a surprise. Anyhow congratulations EK Share this post Link to post Share on other sites
Suzanne Goh 0 Report post Posted June 18, 2013 Skywho? That site is not recognised as a real barometer. Share this post Link to post Share on other sites
DavidC 0 Report post Posted June 18, 2013 MH has a lot of explaining to do. For one, nothing great on service anymore. Not even on Top 10 list? Back in the very olden times, it used to win Best economy class along with Best Cabin Staff, if I am not wrong. Saving grace again for Malaysia is probably Air Asia (not that I am a big fan). Share this post Link to post Share on other sites
KK Lee 5 Report post Posted June 18, 2013 As if pax purposely travel on MH J-class for satay. Share this post Link to post Share on other sites
J. Suri 0 Report post Posted June 18, 2013 MAS no more Best Cabin Staff??? Oh NO!!! Best signature dish only??? So sad! No purpose of having Best in the world when pay is on the par with the third world. Guess all the best crews already runaway to EK! Share this post Link to post Share on other sites
Raymund Yeoh 1 Report post Posted June 18, 2013 GA beats MH.........what does MH have to say now...... Share this post Link to post Share on other sites
Cheng Long 0 Report post Posted June 19, 2013 I hope this will be a wake up call for MH. Their hardware is substandard. Share this post Link to post Share on other sites
Johan Z 0 Report post Posted June 19, 2013 1. J class is really subpar 2. Their customer service is bad, especially the way they handle delayed flights and customer after care service (I only had one massively delayed flight, but it was well handled) 3. Inconsistent cabin crew service (Generally they're pretty good. But on my recent flight with them, the crew were not friendly, service was rushed and no smile at all) If AJ really wants to turn around MH, he needs to start from basic. Share this post Link to post Share on other sites
Gavin Andrew David 6 Report post Posted June 19, 2013 While I don't believe Skytrax is a good indicator, I agree that MH is just 'meh' QR is nothing fantastic either. Their service upfront must be top class. I've always been ' at the back of the bus ' in QR. But I always stick with SQ. Website is a breeze, FFP is a breeze. It just works for me. [ Don't ask for refunds, takes forever ] Share this post Link to post Share on other sites
Naim 6 Report post Posted June 19, 2013 Interesting list ... flown most of them, but such list has no real bearing on my travel preference -- I just book flights based on convenience and price. Share this post Link to post Share on other sites
Mulyadir Fitri 0 Report post Posted June 19, 2013 1. J class is really subpar 2. Their customer service is bad, especially the way they handle delayed flights and customer after care service (I only had one massively delayed flight, but it was well handled) 3. Inconsistent cabin crew service (Generally they're pretty good. But on my recent flight with them, the crew were not friendly, service was rushed and no smile at all) If AJ really wants to turn around MH, he needs to start from basic. That is the point. You cannot just rely on your cabin staff coz personnel is a factor you cannot control. If they are not at their best during a particular flight, their service level will not be at par and will leave a lasting impression on pax. While hardware is a consistent factor. Get your hardware to exceed or at least match the others at the top, and people will remember you, just like SQ. Singapore gilrs can be 'meh' too sometimes. But hardware wise (J and F) unbeatable. Share this post Link to post Share on other sites
zamim 0 Report post Posted June 19, 2013 Have any of you heard (or flown) on MAS domestic or ASEAN routes with Chartered Cabin crew (exMAXS cabin crew or flying mothers). I was made to understand that it had happened on a few flights Share this post Link to post Share on other sites
Josh T 0 Report post Posted June 19, 2013 MH ranked No.14 overall. They were No.3 for Best cabin crew. I do agree that the hard product is the most important thing because that's what people are paying for. I think MH got it right with their First class offering but the J seats are so far behind the competition that it may be worth the money to replace them even though they are considered "new". Share this post Link to post Share on other sites
filipeseda 0 Report post Posted June 20, 2013 1 Emirates 8 The World's Best Airlines Airline Ranking 1-20 Airline Ranking 21-40 Airline Ranking 41-60 Airline Ranking 61-80 Airline Ranking 81-100 2 Qatar Airways 1 3 Singapore Airlines 3 4 ANA All Nippon Airways 5 5 Asiana Airlines 2 6 Cathay Pacific Airways 4 7 Etihad Airways 6 8 Garuda Indonesia 11 9 Turkish Airlines 7 10 Qantas Airways 15 11 Lufthansa 14 12 EVA Air 13 13 Virgin Australia 12 14 Malaysia Airlines 10 15 Thai Airways 9 16 Swiss Int'l Air Lines 15 17 Korean Air 16 18 Air New Zealand 17 19 Hainan Airlines 20 20 Air Canada 19 The numbers on the left indicate the 2013 ranking while those on the right indicate the 2012 ranking. i.e. 4 ANA 5 Ranked 4th in 2013 & 5th in 2012 What is interesting though is to see Thai fall back as well. Apart from GA powering ahead, I think it should be rather alarming that MH now ranks behind LH, BG and Virgin Aust. Alarming not on the part of MH but on the part of Skytrax. ANZ is now quite far behind for reasons I can't comprehend. Ultimately, there really is no correlation between Skytrax ratings and the ability for airlines to stay afloat. Skytrax, from my own impressions, tends to be a platform for the most seasoned travelers. I think most travelers pay for convenience and comfort. MH being a part of OW already gives its network some degree of connectivity and it's good to hear plans to introduce new destinations. Comfort-wise, MH can definitely improve, but it's a heck of a lot more decent than most carriers out there. But MH must ask itself if this rating is really where it can go. In an immediate region that is becoming increasingly challenging, can it afford to brush off this piece of news? While I don't think we should be condemning MH, I think we must be worried about the future prospects of the airlines beyond 2014; I am confident they'll reach profitability by then. But can MH really continue to tail the competition? I don't think so and while the gap has been closing, that gap will become a lot wider in time to come. Share this post Link to post Share on other sites
KK Lee 5 Report post Posted June 20, 2013 MH products offering is inconsistent through out the network. Most regular and premium pax don't need skytrash to tell them which airline is better. Share this post Link to post Share on other sites