Rozhan 0 Report post Posted January 14, 2008 is she hot or does she look like him? No so hot, but doesn't look like a parrot either Share this post Link to post Share on other sites
Izanee 0 Report post Posted January 15, 2008 hahahaha...that is a good description indeed. i hope in this era of cost cutting he travels at least by economy with a snack box only (as he would be flying free!). Share this post Link to post Share on other sites
Andrew Lim 1 Report post Posted January 16, 2008 I have, very recently, booked return tickets to KUL from LHR. The booking officer at my local MAS office told me the airline will definitely not be operating from Gatwick at the moment or the foreseeable future. Share this post Link to post Share on other sites
H C Chai 4 Report post Posted January 16, 2008 I have, very recently, booked return tickets to KUL from LHR. The booking officer at my local MAS office told me the airline will definitely not be operating from Gatwick at the moment or the foreseeable future. Hmm, how odd, the Gatwick flight is still bookable via the travel agents though.... Just out of curiosity, may I know which local MAS office you have been to? Share this post Link to post Share on other sites
Arieff 0 Report post Posted January 17, 2008 (edited) MAS to London Gatwick.?? are you sure??last Monday,i called MAS and just asking what is the fare to London Gatwick.. Than she replied ''Sir,we don't fly to gatwick'' and i asked her..are you sure..the She replied yes.. Edited January 17, 2008 by Arieff Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted January 17, 2008 MAS to London Gatwick.?? are you sure??last Monday,i called MAS and just asking what is the fare to London Gatwick.. Than she replied ''Sir,we don't fly to gatwick'' and i asked her..are you sure..the She replied yes..MH ground staff are generally a lousy lot and many don't know their own product. Many expect to be spoon-fed and lack initiative.Once, at the KL main office, I had to instruct a reservation staff to find out about an increase in surcharges coming into effect the following day. They didn't know about it and after a good 5-10mins, found the info on their screens.As for LGW, you should have instructed her to check out the schedules in July. Share this post Link to post Share on other sites
Rozhan 0 Report post Posted January 17, 2008 MH ground staff are generally a lousy lot and many don't know their own product. Agree. I recall my experience when I went to purchase ticket for the inaugural flight of the now stinking insect airline. MH had announced sales will open 19 March 2007 but the dumb ticket officer said her reservation system can't do it. Had to be resolved by her boss with 4 stripes on the name tag. Even then it took 5 hours for him to confer with that insect airline's staff and open the bookings. Share this post Link to post Share on other sites
Andrew Lim 1 Report post Posted January 17, 2008 Hmm, how odd, the Gatwick flight is still bookable via the travel agents though.... Just out of curiosity, may I know which local MAS office you have been to? The one in Earls Court, London. Share this post Link to post Share on other sites
Keno Omar 0 Report post Posted January 17, 2008 The one in Earls Court, London. I'm speechless. If anything I would expect THEM to know first. Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted January 17, 2008 I'm speechless. If anything I would expect THEM to know first. Either: (1) they didn't get the memo; (2) couldn't be bothered to read the memo; (3) KL HQ forgot to send the memo; (4) Memo's in the snail-mail. "Syetem downlaah encik." Share this post Link to post Share on other sites
BC Tam 2 Report post Posted January 17, 2008 Most probable option (4) above - at least can blame external factor for boo-booh ! Share this post Link to post Share on other sites
Arieff 0 Report post Posted January 18, 2008 Thx Mushrif..i just called MAS again.. the ticketing officer..is the same one in the morning..She replied''cik,kami tak pergi Gatwick..berapa kali nak cakap..MAS don't fly to Gatwick..''..then she hang up. sigh... Share this post Link to post Share on other sites
Azri M. 0 Report post Posted January 18, 2008 Funny, even MAS website also shows it will fly to Gatwick! Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted January 18, 2008 Thx Mushrif..i just called MAS again.. the ticketing officer..is the same one in the morning..She replied''cik,kami tak pergi Gatwick..berapa kali nak cakap..MAS don't fly to Gatwick..''..then she hang up. sigh... <_> Call again and get her name, if you haven't already. Then ask same question. Then shed some light. Share this post Link to post Share on other sites
Naim 6 Report post Posted January 18, 2008 I dont mind MH flying into LGW. Heathrow is a complete shambles. One might argue that LGW is further from Central London compared to LHR, but there is a non-stop Gatwick Express that takes you to and from Central London in just 30 minutes. ... Yes, I agree. I love Gatwick. Share this post Link to post Share on other sites
Keno Omar 0 Report post Posted January 18, 2008 cik,kami tak pergi Gatwick..berapa kali nak cakap.. then she hang up Wow. Very 5 star response indeed Share this post Link to post Share on other sites
Rozhan 0 Report post Posted January 18, 2008 Extremely rude response! Report her to customer svc for investigation. MAS should have a recording of the conversation if its callcentre is of any worth. Such an employee should be a handed a show cause letter why she should not be fired. What kind of callcentre employee did MAS hire? Someone's relative izzit? Share this post Link to post Share on other sites
Andrew Lim 1 Report post Posted January 18, 2008 Both LHR and LGW are equally far from my house but LGW is easier to get to as I can use the motorway.Personally, I also prefer LGW... it looks newer and doesn't make me feel like I'm in some third world country airport. Thx Mushrif..i just called MAS again.. the ticketing officer..is the same one in the morning..She replied''cik,kami tak pergi Gatwick..berapa kali nak cakap..MAS don't fly to Gatwick..''..then she hang up.sigh... I believe customer service people aren't allowed to hang up until the customer wants to.she must have been in a really really bad mood huh... Share this post Link to post Share on other sites
Nik H. 3 Report post Posted January 18, 2008 Thx Mushrif..i just called MAS again.. the ticketing officer..is the same one in the morning..She replied''cik,kami tak pergi Gatwick..berapa kali nak cakap..MAS don't fly to Gatwick..''..then she hang up. sigh... <_> Arieff, call me please at +60192310005. TQ Share this post Link to post Share on other sites
Desmond Loo 0 Report post Posted January 18, 2008 Call again and get her name, if you haven't already. Then ask same question. Then shed some light. Yes if you have her name, let us know and all of us can ring her up and ask her the same question and await her response. If enough of us ring she may get the hint to get in touch with the very product that she is suppose to be dealing with in her employment. Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted January 19, 2008 So the typical "legendary" MH ground service continues...maybe it's the pressure at sea-level versus what their award-winning airborne colleagues experience. Share this post Link to post Share on other sites
Peter Smith 1 Report post Posted January 19, 2008 I dont know what the management is thinking off. Previously they suspended the 3rd flight to LHR giving the rights to other airlines and now they are planning to fly to Gatwick. That's rather stupid. The reason behind MAS operating into LGW and not LHR on these seasonal only flights isn't due to them selling their slots, but rather the opposite, not being able to get any more slots, but the capacity is required. From a non-financial, but rather passenger point of view it can only be good news! Flights will only ops on sundays and Thursday between 22nd June and 18th September MH7346 KUL-LGW 0030/0700 MH7347 LGW-KUL 1300/0840+1 Means long lay-overs in London for those lucky enough to pick up a trip on their roster...TK... Share this post Link to post Share on other sites
Walter Sim 1 Report post Posted January 19, 2008 Will they be operated by the 777s? Share this post Link to post Share on other sites
Peter Smith 1 Report post Posted January 19, 2008 Walter, yup, both flights opb 772 Share this post Link to post Share on other sites
