Izanee 0 Report post Posted June 11, 2009 interesting......i never knew that Pieter. u learn something new everyday! Share this post Link to post Share on other sites
Ja Singh 2 Report post Posted June 13, 2009 If KLIA remains as it is, it will not features in the coming years top ten, as there are many airports that are striving to be there and hence their work will be paid off. Share this post Link to post Share on other sites
Yoong 0 Report post Posted June 16, 2009 Congratulations to all Koreans....to me ICN is the most modern and best international airport i ever been ...mmmm.....just want to share my experience with ICN airport, the staff in tourist information counter (with english speaking tag on her uniform) speaks english that my friend and i cannot understand at all. this give us a very bad experience and she is not friendly at all. above is 1 of the experience...there are more counters i when for info and they can't speak english. i think SIN is still the BEST airport in the world tough they are not 1 in the list but in my heart they are still #1. Share this post Link to post Share on other sites
Azman MN 1 Report post Posted June 16, 2009 Hmm.. I don't consider ZRH fancy at all. It is quite simple in design. However, it is very efficient - you hardly spend more than 30 minutes in the airport on arrival and with the frequent trains you are in the city within an hour of landing. My favourite part has nothing to do with Aviation - take the train from the E dock to the main terminal and look out the window on the left side... Heidi will blow you a kiss... Share this post Link to post Share on other sites
Izanee 0 Report post Posted June 17, 2009 whatever it is azman...the view u get on final approach into ZRH are simply stunning - especially in the winter! i like ZRH airport - clean, efficient and looks classy as well. not overdone and not packed with people either. Share this post Link to post Share on other sites
Azman MN 1 Report post Posted June 17, 2009 whatever it is azman...the view u get on final approach into ZRH are simply stunning - especially in the winter! i like ZRH airport - clean, efficient and looks classy as well. not overdone and not packed with people either. well, for stunning views, you need the southern approach: arrive before 9am on weekends or before 7am on weekdays. Which means if you are arriving on weekdays between November - February, it will be too dark... and please seat on the left hand side! TK posted some approach shots in one of the forums some time ago... Share this post Link to post Share on other sites
V Wong 0 Report post Posted June 18, 2009 (edited) Incheon truly deserves this award. Was there 2 days ago and simply amazed by its architecture, efficient layout, ease of use, hassle free security screening (once only before immigration) and numerous cheap access methods from downtown. Once the ARX train line between Seoul Station-Gimpo Airport is completed next year, it will offer even faster rail access from downtown. Currently only the Gimpo-Incheon line is in service. Edited June 18, 2009 by V Wong Share this post Link to post Share on other sites
KK Lee 5 Report post Posted October 6, 2009 Airport rankings: Limited but useful SINGAPORE, Oct 6 — Three months ago, Changi Airport slid from second to third spot in an annual ranking of airports throughout the world by research group Skytrax. The news prompted a flurry of comments from readers who were convinced that Changi had lost its edge. Then, last week, Changi Airport Group announced it had bagged five awards last month, including four ‘Best Airport’ titles. Among the accolades: Readers of the British edition of Business Traveller magazine voted Singapore’s airport No. 1 for the 22nd consecutive year. Closer to home, the magazine’s Asia-Pacific readership gave Changi Airport the title of ‘Best Airport Duty-Free in the World’ for the 12th time running. Apart from a restructuring that turned the airport from a statutory board to a corporate entity, nothing much has changed in the last few months to explain how Changi, which slid from second to third spot in Skytrax’s listing, took home the recent awards. Should we even be paying attention to such rankings and surveys? While they help airports gauge their performance levels, moving a notch or two either way does not make an airport better or worse — overnight. Airport polls and surveys, which are conducted mainly by research houses and travel magazines, are a dime a dozen. Each has its own methodology, focus and target group. In some cases, the surveys involve face-to-face interviews with travelers at airports. The norm, however, is for the survey organisers to collate online submission of feedback and answers to questionnaires. The problem with the latter method is that there is little or no control over who the respondents are, which must surely affect the reliability of the findings. Some surveys may boast a large pool of interviewees. But one could also argue that soliciting the views of a select group of well-travelled individuals would be a more fruitful exercise than talking to different passengers randomly. Theoretically, there is also nothing to stop an airport from actively encouraging employees and travellers to submit feedback, either by handing out survey forms itself, or by providing the relevant links on its website. The bottom line is that there is no perfect survey or ranking method. Thus, one should not read too much into the different findings, said Assistant Professor of Management Terence Fan, from the Lee Kong Chian School of Business at the Singapore Management University. Ultimately, which airport is best depends on who you ask. For example, a good number of the passengers travelling through Changi Airport are in fact transit or connecting passengers. By contrast, South Korea’s Incheon International Airport, which won top spot in the Skytrax survey, is the final destination for many of its customers. Prof Fan said: “This means that they would have different needs and expectations. Hence, it is difficult to see which airport is indeed better in a ‘one-size-fits-all’ manner.” For time-pressed business executives, for example, good connectivity with minimum layover time is a big plus point when rating an airport. Flight times are important too. Early morning arrivals are preferred by business travellers because they have a full work day ahead of them. That said — and while it is important to realise the limitations of such rankings so that one is not overly obsessed with them — they should not just be dismissed either. When Changi Airport slipped in the Skytrax ratings, having lost out in several categories like washroom cleanliness and security processing, it went about setting things right. It decided that all 1,000 cleaners at the airport would be sent for retraining and toilet cleanliness would be better monitored. The new system would take six to eight months to implement. Prem Shamdasani, associate professor of marketing and branding at the National University of Singapore, said that in addition to monitoring survey results, airports should also keep track of the frequency and nature of the complaints, incidents of service failure, and testimonials from passengers in various classes. Changi Airport, which receives about 500 feedback responses a month, also surveys more than 2,000 passengers a month on matters like staff courtesy and airport efficiency. In the end, such indicators — taken together with globally recognized awards and surveys — should give airports a good sense of where they stand when evaluating customer satisfaction and service standards, said the professor. Trophies and plaques undoubtedly look good in the display cabinet. It is only natural to desire them. But let’s not make winning or losing any particular award too big a deal — so long as Changi Airport remains among the top few. And, more to the point, so long as it responds to any criticism, no matter how slight, by redoubling its efforts and correcting whatever blemishes it has, no matter how minor. —The Straits Times Share this post Link to post Share on other sites
suadrif 0 Report post Posted October 7, 2009 (edited) Airport rankings: Limited but useful When Changi Airport slipped in the Skytrax ratings, having lost out in several categories like washroom cleanliness and security processing, it went about setting things right. It decided that all 1,000 cleaners at the airport would be sent for retraining and toilet cleanliness would be better monitored. The new system would take six to eight months to implement. Prem Shamdasani, associate professor of marketing and branding at the National University of Singapore, said that in addition to monitoring survey results, airports should also keep track of the frequency and nature of the complaints, incidents of service failure, and testimonials from passengers in various classes. And, more to the point, so long as it responds to any criticism, no matter how slight, by redoubling its efforts and correcting whatever blemishes it has, no matter how minor. —The Straits Times Quick action Changi airport, continue to improve even though still in top three, unlike our beloved airport management. Edited October 7, 2009 by suadrif Share this post Link to post Share on other sites
