Kenneth T 0 Report post Posted December 27, 2007 I use to leave my comment whenever Im flying with MH and most of the timei gave a compliments. However, on my recent flight i commented on the inflight meal catered on board. This is a very responsive feedback from MAS. Hopefully, they will take the necessary steps to improve it. Dear Mr Tay, MH 0051/11 DECEMBER 2007 KOTA KINABALU/KUALA LUMPUR Thank you for your feedback in our comments/suggestion form regarding your travel experience with us. It was indeed a pleasure to know that you were highly impressed with the standard of our ground and in flight services rendered to you during the journey especially the helpful and courteous service rendered by Miss Surina. We are indeed proud of our staff who had give their utmost to our valued customers. However, with regard to your comment the smaller food tray, we thank you for your observation on this matter and have raised your concern to our Food and Beverage department for their corrective measures and review. Rest assured, we are constantly improving our products and services and deeply appreciate your valuable inputs. We look forward to for many more opportunities to serve you better in the future. Yours sincerely for Malaysia Airlines Sumati Sinniah Customer Response Department email: customer@mas.com.my Share this post Link to post Share on other sites
Guest Michael Report post Posted December 27, 2007 Hello Ken I am glad u got a prompt reply from the CRD nice to hear. Share this post Link to post Share on other sites
Rozhan 0 Report post Posted December 27, 2007 However, with regard to your comment the smaller food tray, we thank you for your observation on this matter and have raised your concern to our Food and Beverage department for their corrective measures and review. Really? Share this post Link to post Share on other sites
Kenneth T 0 Report post Posted December 28, 2007 Guess what, this is the 1st time i heard from them, hopefully they will take the corrective measure to improve the current meas tray. I addressed the same concern on the BKI-HKG few days ago. Share this post Link to post Share on other sites
Ian Lim 0 Report post Posted December 28, 2007 not sure if there's any difference between chatered/extra flight meal catered Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted December 28, 2007 Really? I share your pessimism. This sounds like one of those "canned" answers, mere lip-service, done merely to pacify the customer but no real action done. Share this post Link to post Share on other sites
Guest Michael Report post Posted December 28, 2007 I am glad to hear things are changing in MAS it is a good sign. Share this post Link to post Share on other sites
Kenneth T 0 Report post Posted December 28, 2007 not sure if there's any difference between chatered/extra flight meal catered Im very disappointed that the inflight meals served on the GCC for the chartered flight is similar to the EY. on my return trip, i was denied for the lounge access at HKIA in view of that it is a charter flight. This is a tight costrol from MAS management. Unlike last year, i took the chartered flight to TPE and service rendered througout the journey is a GCC service. By the way, Ian I flew with ur housemate for my BKI-HKG flight. Share this post Link to post Share on other sites
Louis L. 2 Report post Posted December 28, 2007 well at least u hear something from them kenneth ....... but i doubt whether they will really consult their food and beverage department Share this post Link to post Share on other sites
Kenneth T 0 Report post Posted December 28, 2007 Yes exactly, I will be most grateful if they take action to rectify this situation immediately before it affects the company image. Share this post Link to post Share on other sites
V Wong 0 Report post Posted January 4, 2008 After reading this thread, I wrote to MAS highlighting some problem on board a recent flight. Got an e-mail reply yesterday (within a few days) - with the promise of rectifying the problem and surprise surprise, 10 000 bonus Enrich miles. I am however unable to divulge further the problem due to its confidential nature, suffice to mention that it was an on board medical emergency. The way the crew handled the incidence was a resounding reassurance that MH crew is still the best. Kudos MH crew! Share this post Link to post Share on other sites
Kenneth T 0 Report post Posted January 4, 2008 Hey, it's the best reward that u can get from MH. It's not fair since i never been rewarded. Perhaps i should start to complain more instead of giving complements. Share this post Link to post Share on other sites