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  1. Hello everyone, We understand that there is a lot of curiosity surrounding the MH2517 B734 gear collapse incident. Investigations are still ongoing but allow me to shed some light on what we know thus far. This type of incident has never happened before in our 62-year history. The aircraft had undergone routine heavy maintenance check in August 2008 and light maintenance check in July 2009. The aircraft is also checked during every transit and every night. As a proactive measure, immediately after the incident, we did an E&M check on all the landing gear system for our entire B737 fleet and everything was found to be normal. All the aircraft in our fleet will continue to go through strict checks in accordance to the approved maintenance schedule. We apologise to our passengers for this incident. Safety of our passengers is paramount, and we are working closely with Boeing's structural experts and the Malaysian Department of Civil Aviation to ascertain the cause of the incident. Regards, Captain Azharuddin Osman Director of Operations Malaysia Airlines
  2. Hello everyone, I'd like to take this opportunity to comment on this conversation, and to help clarify the situation revolving around the Kota Kinabalu-Sibu route. The Kota Kinabalu-Sibu route is exclusive to the operator of Rural Air Services (RAS) because AirAsia had in fact requested for routes exclusivity when its subsidiary, FAX operated the RAS. This took place during the domestic rationalisation exercise of March 2006, and AirAsia demanded for exclusive rights to almost all of the air routes within and intra Sabah and Sarawak, which naturally included the Kota Kinabalu-Sibu route. Only AirAsia's subsidiary, FAX had the exclusive rights to ply these routes. Therefore, we were following the RAS Agreement that is in place, and allegations of us forcing AirAsia out of the KK-Sibu route is in fact untrue. In addition, it should also be pointed out that AirAsia is bound by the RAS Agreement and as such, cannot fly these routes, which is only afforded to FAX. Perhaps a little more history behind what actually took place: AirAsia, through FAX, took over RAS from MAS in 2006, and received higher subsidies as compared to MASwings for the same scope of air services. However, AirAsia quickly surrendered (13 months) RAS back to Malaysia Airlines when they realised how unprofitable the routes were. Is this a case of cherry picking and choosing only to operate on profitable routes? I leave it to your kind selves to make your own conclusion. Regardless of how this is perceived, it is clear that loss of taxpayer’s money is involved here. As many of you may know, we cross subsidise profitable routes (such as the KK-Sibu route) with other unprofitable routes. By doing this, we in fact help save taxpayer’s money, as MASwings’ P&L is born by the government. There is also the untold story of job loss, as we were forced to retrench hundreds of long serving staff in Sabah and Sarawak under a Mutual Seperation Scheme, due to the initial handover handover in 2006. Lastly, it is also noteworthy to mention that MAS handed over seven Fokker 50 as well as five Twin Otter aircraft to FAX, all of which were in excellent flying condition. When MASwings resumed RAS operations in 2007, 50% of the Fokker 50 aircraft and almost all of the Twin Otter aircraft were not airworthy. As a result, we spent an additional RM36 million to restore these aircraft back to operational conditions. I hope that with this, you have a clearer picture of what has transpired, and will help everyone to better understand the situation with the facts in hand. Thank you. Encik Mohd Salleh Tabrani Managing Director MASwings
  3. Hello everyone, Would like to highlight a passenger feedback regarding the incident; he was aboard flight M127 and wished to share his experience with us. This written feedback was sent to our Manager who is based in our Perth office:
  4. Hi everyone, We would like to offer some explanation as to what took place and what has happened since. We are sorry over the inconvenience experience by our passengers on flight MH127 on Sunday, and as much as we do our best to ensure every flight takes off smoothly , there are of course, unexpected situations we have to be prepared for. In this case, we unfortunately experienced two aircraft incidents – the first flight which departed at 6pm had to abandon its take-off attempt as a safety precaution when one of its three hydraulics systems sensed a fault. In order for us to minimize any delays, passengers were transferred to another aircraft, and the flight departed without any problems. However, the right engine began exhibiting some vibration upon reaching the top of its climb. As per routine operating procedure, the pilot of the flight shut the engine down and proceeded to return to the airport for a follow-up check – the landing was normal. Our records show that there is no history of any defect with this engine prior to the flight. Once back in Kuala Lumpur, all economy class passengers were given refreshment vouchers, and Business class passengers were able to access our Golden Lounge. Passengers were also provided with accommodation at various hotels in town such as the Concorde Shah Alam, Concorde Inn Sepang, Airside Transit Hotel at KLIA and Holiday Inn Glennmarie. While it’s unfortunate that we experienced two separate incidents with our aircraft, we are in the midst of service recovery with every passenger on the flight. Thanks for the feedback, and we hope to be able to conclude this matter swiftly in the interest of all passengers involved. Regards, Tan Wai Fong Head of Media Relations
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