KK Lee 5 Report post Posted November 8, 2009 MAS voted ‘Asia’s Leading Airline’ LONDON, Nov 8 — Malaysia Airlines was voted “Asia’s Leading Airline” by over 180,000 industry professionals in a global poll conducted by the World Travel Awards. The poll this year had the highest participation in World Travel Awards’ 16-year history, with industry professionals in over 160 countries casting their votes for what they consider to be the very best travel, tourism and hospitality products and services in Asia. The national carrier’s chairman, Tan Sri Dr Munir Majid said this award indicated that Malaysia Airlines’ “5-star airline” concept is working. “We are delighted with this recognition which is testament to the hard work of our employees. Our focus has always been on serving customers. Anchoring this is our commitment to continuous service improvement and delivery, with our customers’ needs in mind,” he said after the event last night. He said in achieving this, the airline collate the information from our customers’ feedback from all touch points including internal and external surveys, reports from the crew after each flight, and through the customer relations unit. “This recognition bears testament to the fact that the industry and travellers recognise Malaysia Airlines’ brand of service delivery,” he added. Malaysia Airlines has won a string of awards and accolades in 2009. This year, for the 4th consecutive year since 2005, the airline have been accredited a “5-Star Airline” by Skytrax. It is one of only six airlines worldwide to be given this award. Malaysia Airlines’ cabin staff also won the accolade of “World’s Best Cabin Staff” by Skytrax. The team has won this over six years, 2001-2004, 2007 and 2009 — the most for any airline. The World Travel Awards were launched in 1993 to acknowledge and recognise excellence in the world’s travel and tourism industry. The awards are regarded as the very highest achievement that a travel product could ever hope to receive. Among the inherent principles under which all nominations are judged are consistent overall business performance and success; high levels of customer satisfaction; valuing personnel and expansion and development. Votes are cast by travel professionals from 183,000 travel agencies, tour and transport companies and tourism organizations in over 160 countries across the globe. Attended by senior executives from major travel companies, operators and destinations, WTA events are universally respected as providing established, top-level networking opportunities, regionally and globally. Other winners from Malaysia includes Pan Pacific, KLIA for Asia’s Leading Airport Hotel Award, Resorts World Genting for Asia’s Leading Casino Resort Award and Asia’s Leading Family Resort Award, Hilton Kuala Lumpur for Asia’s Leading Design Hotel Award and Malaysia, Truly Asia for Asia’s Leading Marketing Campaign. — Bernama Maswingers, keyboard warriors, etc better don’t complain about MH, unless you are better qualify than 183,000 travel agencies, tour and transport companies and tourism organizations in over 160 countries across the globe Share this post Link to post Share on other sites
BC Tam 2 Report post Posted November 8, 2009 If only I can locate the 'kow-tow' emoticon Congratulations is well in order Share this post Link to post Share on other sites
Kenneth T 0 Report post Posted November 8, 2009 (edited) Congratulations to MH for the remarkable outstanding award again.... Edited November 8, 2009 by Kenneth T Share this post Link to post Share on other sites
Waiping 12 Report post Posted November 8, 2009 Kudos to MH. Let's hope things will get better from here on. Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted November 9, 2009 Maswingers, keyboard warriors, etc better don’t complain about MH, unless you are better qualify than 183,000 travel agencies, tour and transport companies and tourism organizations in over 160 countries across the globe I dont know the full details on who voted, but am wondering out loud if these "travel professionals" earn higher commissions on sales to MH relative to orher airlines. And these days, quite a few airlines no longer pay comm. or very little comm. to "travel professionals". And knowing how spins are done to PR, it's hard to imagine 180k+ people actually voted. I bet you it is the total employees in all of these travel agencies, tour companies etc. added up to boost numbers for the "headline effect", even though perhaps only one or two physically voted to represent their companies' choice. Anyway, another accolade to MH. Share this post Link to post Share on other sites
BC Tam 2 Report post Posted November 9, 2009 And knowing how spins are done to PR, it's hard to imagine 180k+ people actually voted That is why you should help find that 'kow-tow' emoticon Share this post Link to post Share on other sites
Mohd Idham 0 Report post Posted November 9, 2009 (edited) MAS voted Asias Leading Airline In term of what? Edited November 9, 2009 by Mohd Idham Share this post Link to post Share on other sites
KK Lee 5 Report post Posted November 9, 2009 Given how the nomination and voting work; bet my 2 cents, KLIA will bag the award for “Asia’s leading Airport” in 2011. http://www.worldtravelawards.com/nominations-voting Share this post Link to post Share on other sites