Nik Azim

Hard to say, probably not unless if they have some good deals going on.. As for domestic connecting flight, do I have much choice? How hard is it to get from KLIA to LCCT with luggage etc?

Only 5000 points. I know that is quite worthless, but really can't be bothered with this 'drama' anymore. At least they are admitting fault, and offering something in return.

Just received an email from MAS. They offered me some Enrich points for all the trouble I had. Can't be bothered anymore to get an upgrade by paying cash + Enrich points. Cheapskates like me only deserves Economy class! And yes, I did mention to MAS to at least update their website to include the information regarding Enrich upgrade. Saw many people complaining in online forums regarding this issue as well.

Bummer, didn't see that one. I guess you're right, I will ask the MAS' customer relations officer whether I pay to upgrade my ticket to MHsmart and use my Enrich points to further upgrade to business class. Last time when I spoke to the Enrich agent, he gave me a flat NO. No upgrade is possible at all.

Hmm, where does it specifically say that the upgrade is for MHbasic to MHsmart, etc?

I attached the actual screen shot of the actual booking website [1]. By clicking on the fare type (MHlow, MHbasic, etc), you will be directed to the reference table [2]. There is no mention of which ticket is upgradeable for free using Enrich points. All fares are upgradeable "for a fee", except for MHlow. The term "for a fee" is debatable, what does it mean in this context? Can one upgrade by paying cash, or using Enrich points? Even the most expensive fare is upgradeable, "for a fee"? [Enrich Q&A] mentions that you can upgrade to next higher class of service once you bought a ticket. No mention of different ticket fare / class. To be honest, I never had any problem with MAS before. This is my first time upgrading, and all this happens. Funny thing is, some people get upgraded for free, as for me, I can't even get upgraded even when I want to pay (although with Enrich points)! If MAS screw this one up, I would definitely fly with other airlines next time.

I'm already in contact with MAS' customer relations officer regarding this issue. I'm just posting it here to get more opinion regarding the issue. I am not at all aware regarding the new table, where did you get it from? Is it easily accessible? You are right about the clause, but they should at least update the freaking page where you make bookings. The reason why to book online is to save time. If I have to spend 30 mins just to find the latest reference table, it beats the whole purpose. Going to the court would be a little bit too much, but I will probably file a complaint to FOMCA regarding the lack of _easily available_ information when booking tickets through the website. I would travel with other airlines, but I'll be wasting a lot of time in transit (I normally fly from LHR to KBR and vice versa)... Not so much choice for me . If only more airlines fly to KLIA!

Sorry for being vague in my first post - yes, economy to business. Can you please post me the link of the page you saw? The page that I saw when making my purchase is this one: http://www.malaysiaairlines.com/uploads/en/includes/MHvalue_Fares/international.htm

Hi everyone, This is my first time posting here, please let me know if I'm in the wrong forum. Thanks! Ok, here's the story: I recently bought a ticket (KBR - KUL - LHR) via MAS website, and opted for the MHbasic fare since it is upgradeable "for a fee" according to the website. Normally I wouldn't care much about upgrading, but since I will be bringing loads of things with me, I thought it was a good idea. So once I bought the ticket, I happily call Enrich centre to upgrade my ticket. After giving my reference number, they told me that the ticket is not upgradeable as it is 'H' class ticket. As a regular customer, I don't know anything about different codes used by MAS. I tried looking online as well, and couldn't find any information apart from the page which says MHbasic is upgradeable when making the purchase. Do you guys know anything about this? I believe this is false advertisement, and considering to report to FOMCA if MAS does not resolve this issue.