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Ashley Lee

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Posts posted by Ashley Lee

  2. Posted · Report reply

    Looks like more renovation work for the Domestic and Regional lounges, MTB KLIA:

     

    https://www.malaysiaairlines.com/my/en/travel_advisory/golden-lounge-upgrading-works.html

     

     

    Regional Golden Lounge at Main Terminal Building
    Closed from 12:00am 12 May until 15 August 2017

    During the closure, Business Class guests, Enrich Platinum, Gold and oneworld members can use either of the following lounges:

    a) Malaysia Airlines International Golden Lounge at the Satellite building, located close to the Aerotrain (Operating 24 hours)

    B) Malaysia Airport CIP lounge located at the Mezzanine floor, Satellite Terminal, located close to Gates 31-37 (Operating hours: 6:00 am to 10:00 am and 6:00 pm to 10:00 pm)

    Facilities available at Malaysia Airport CIP lounge:

    • Light Refreshment
    • Lounge seating
    • Wi-fi
    • Flight information display, newspapers and magazines

    Domestic Golden Lounge
    Closed from midnight 2 June until 15 August 2017

    During the closure, Business Class guests, Enrich Platinum, Gold and oneworld members can use the following temporary lounge:

    B3 Area temporary lounge located at B3 Gate Domestic Main Terminal Building

  3. Posted · Edited by Ashley Lee · Report reply

    That is obvious - you cant credit those into Enrich to earn elite miles/tiers.

     

    I know MH5xxx flights operated by any carrier (OW or non-OW) can be credited into Enrich and do earn Elite miles/ tiers.

     

    But it is unclear if MH4xxx operated by EK are accepted for earning Elite miles/tiers though they do earn normal miles on Enrich.

    What is obvious? I was under the impression that all EK flights are now accruable for Enrich miles (not elite miles/tier points) as per EK's press release:

     

     

    https://www.emirates.com/media-centre/emirates-and-malaysia-airlines-announce-codeshare-enhancements

     

    I asked if they would credit as per QF-metal accrual rates, but they refused politely. Oh well.

  4. Posted · Report reply

    Just an update on my attempts at retroclaiming some EK-code, 3K/JQ-metal flights:

     

    Flight Details:
    EK7712: KUL - SIN
    EK5062: SIN - SYD
    EK5419: SYD -MEL

     

    "Thank you for your response.

    Please accept our sincere apologies for not replying in a timely manner.

    We wish to inform you that only codeshare flights operated and marketed by Oneworld member airlines are eligible to accrue miles.

    In this case, the flights were sold as EK flight numbers but were operated by Qantas, a Oneworld member airline.

    We regret to inform you that such codeshare flights are not eligible to accrue miles.

    It is hoped the above has been clarified.

    Thank you for your cooperation."

    :lazy: :lazy: :lazy: :lazy:

  11. Posted · Report reply

     

    Actually it closes 1 hour before departure in KUL, even for domestic flights.

     

    http://www.malaysiaairlines.com/my/en/plan/check-in/counter.html

     

     

    Overbooking is not new. It's been done for ages & while it's "unfair" for consumers, it's the only way for airline to maximize revenue. An empty seat is lost revenue that can't be recovered so it's important for the airline to ensure that all seats are filled. Looking the other way I'd say it's unfair for an airline to hold a seat for a passenger only for them to cancel at the last minute & the airline loses the fare because they asked for a refund. With airline profits being razor thin as it is, one passenger can be the difference between a profitable flight & a loss making one.

     

    It's a compelling idea, but not sure how those paying the higher fares would take it though if it's applied to them.

    My mistake, anecdotal experiences have however suggested otherwise. Nevertheless, she still made it before the cut off point.

  12. Posted · Edited by Ashley Lee · Report reply

    We don't know whether the airline made a decision to bump passengers in advance or that they held out until they can't hold out no more. Don't forget that she arrived at the airport 30 minutes before check-in closes (which in my book is late) so they could have released her seats just minutes before she stepped into the terminal.

    She arrived 1 hour 30 minutes before her flight (at the airport I'm assuming), check in closes (for domestic flights) 45 minutes before departure, so she arrived 45 minutes before check in closed.

     

    In my books, that's pretty early for a domestic flight, given that she had the privilege of using the J check-in counters. In my experience, I've arrived as late as 35 minutes before departure and still managed to check in my luggage.

     

    These timings however are her own claims. Perhaps there was a queue at the J check-in and by the time it was her turn to check-in, it might've been "too late". Who knows, let's wait for MH to investigate and provide us with some objective data points.

  13. Posted · Report reply

    Same old problem with MH, lack of a good recovery when something goes wrong. Things do go wrong, but how you handle it can really make a difference to one's perception of the airline. Having travelled with little kids myself, I can understand completely her situation.

     

    On the other hand, I read both her blogs and I find it very difficult to symphatize with her. Seriously, going around kicking signboards? What kind of behaviour is this? Of course I don't know her and she could be the sweetest person in the world, but surely she would win more support if she is less hostile. I can see where Sandeep G is coming from.

    Kicking signboards? As in metaphorically or actually kicking signboards?

     

    Kudos to MAB though for the refund and their email of apology!

  14. Posted · Edited by Ashley Lee · Report reply

    No, I didn't misread.

     

    Still don't think her argument holds water... she is a blogger with a need to blog... salt, pepper and masala as required.

     

    Limited accountability and maximise her profits from people who read .... she has even linked her husbands post...

     

    My opinion. Don't expect you to agree or disagree - just share with you all an alternative review of "the event" .

    So you're discrediting her complaint because of a sweeping generalisation you have made about bloggers and the fact that she's a "millennial"? I find that rather ignorant of yourself to claim that her argument holds no "water". Your lack of research as exemplified by your uninformed first class lounge argument places your review as one that lacks credibility itself. I do however agree that there are two sides to a story, and I await MH's version of it; a lack of clarification is often an admission of guilt.

     

    She is first and foremost a customer, and her husband a loyal one based on his E-Gold status. On the latter, as a wise MWinger always says, "one can be loyal to an airline but it doesn't mean the airline will be loyal to them". ;)

  15. Posted · Report reply

    It's one thing if they had an Enrich blue card with 0 miles believing they were the center of the universe, but in this case the wife was a Gold. It's not the rarest of cards, I'll give you that, but certainly not to the extent you mentioned. Any competent airline would ensure their elites are the last to be bumped.

     

    What did I expect? Not even an upgrade, but some effort from MH in ensuring their elites don't have their CNY balik kampung plans disrupted. I don't think that's being unreasonable, nor is it being DYKWIA.

    Agreed. No where does it say in the terms and conditions that web check in must be performed to confirm a confirmed ticket; note the oxymoron in that statement.

     

    I suspect an E-Plat might have exercised his/her guaranteed economy class seat privilege for fully booked flights for his/her own family which might have consisted of the same number of passengers as Audrey's (the complainant). Just my two cents re: MH's side of the story.

  17. Posted · Edited by Ashley Lee · Report reply

    And early on some CX staff said CX was looking at SQ's 773A too. Not sure if that is still the case now.

    You probably won't see that post had someone try not to be sarcastic. Forgiving as in refrain from name calling because pardon me for someone travels steerage why is this such a big issue to the point people insist a clearly C seat as a W seat.

    If you flew this "C-seat" for yourself, you'd know why it's being regarded as sub-par and hence, more of a PEY seat. But you only travel steerage. :acute: I actually prefer MH's J seats on the 738s to CX/KA's JPEY seats on their reconfigured A330s.

     

    Jokes aside, it's a definite downgrade for me in terms of the hard product.

  19. Posted · Report reply

    Saw this in the email sent by Enrich today.

     

    "Greater redemption rewards are coming your way exclusively as an Enrich member! Effective 1 August 2016, our 15% online redemption will no longer be applicable as we have bigger and better rewards especially in store for you. Stay tuned for an even greater and enriching travel and lifestyle experience."

     

    Link to the FAQ, dated 19 Jul.

     

    Seems like the 15% off online redemption will be discontinued wef 1 Aug 2016.

     

    Shall I redeem my miles now or shall I wait for the 'greater redemption awards'? :o

     

    The aforementioned "greater redemption awards" are actually the promotions they already hold anyway for select destinations; you can see this in the FAQs link.

     

    This is yet another devaluation.

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