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Josh T

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Posts posted by Josh T


  1. On 12/5/2020 at 8:04 PM, Li Ren said:

    Good to hear that this way helps in claiming back the seems forever refund. Can you advice on the steps, as i just read it generally without knowing every single steps.

    The main criteria are the following:

    1. Your original ticket was booked directly through and on AirAsia X (D7) even if there were connecting flights on AirAsia (AK) as part of the same itinerary/booking.

    2. You booked the flights through your credit card.

    3. You have evidence (emails or SMS) that D7 cancelled the flights and not you.

    4. You have evidence that you tried dealing with D7 directly first following the cancellation of your flights and have proof that they have offered you a refund (even if it was still being "processed") or even a travel credit.

    5. You still have the email that D7 sent out about their debt restructuring that stated that they could no longer offer or process any refunds or travel credits.

     

    If you have all that, you contact your cc provider directly and request for a charge-back or dispute a charge on the premise that you are NO LONGER RECEIVING THE GOODS/SERVICES that you'd paid for.


  2. AirAsia X deserves to go bankrupt and they really don't deserve any lifelines or loans from anyone. They're a bunch of crooks!

    As a follow-up from my credit card (cc) chargeback for flights I was supposed to take with them to Phuket in September, the cc company found in favour of D7 based solely on "evidence" that D7 provided. They told the cc company that they did not cancel the flights and that I was a no-show, which meant I was not entitled to a refund. Seriously??! I have emails and SMSs informing me of the cancelled flights! That means they were the ones who cancelled the flights! Furthermore, they told the cc company that I'd contacted them to cancel my flights instead, which also meant that I wasn't entitled to a refund. Notice how they contradicted themselves? And then they even went on to say that I also wasn't entitled to a refund because they'd already offered me a travel credit! WTF?! They did no such thing! Blatant lies. I have emails proving that they were processing a refund and then they also sent me that email that said that they could no longer offer refunds or travel credits because they'd gone into voluntary administration or debt restructuring, which is what prompted me to do the chargeback. What a bunch of crooks! They deserve to burn in hell. Even MH have not been this devious in my dealings with them.  

    Obviously, I've provided all my documents to the cc company that proves that D7 are lying so I'm pretty confident the outcome will be in my favour. I will NEVER EVER fly with D7 or AK again, even if they were offering free flights. I hope D7 dies, so that won't be an option. LOL!


  3. 3 hours ago, BC Tam said:

    Cover Story: Creditors to decide fate of MAS, AirAsia X

    https://www.theedgemarkets.com/article/cover-story-creditors-decide-fate-mas-airasia-x

     

    Wonder why they still call it "debt restructuring" - isn't that closer to a debt write off instead ? 😁

    Love how they want to essentially write off their debts. We can't pay our debts so let's try not to pay it at all. Not surprising since they treat their customers the same way when it comes to refunds.


  4. Urgh. After waiting 3.5 months, I get an email from AK about their current financial situation and that they won't be processing any refunds or travel credits until they get their new loans. So, what happens? My case number for the cancelled flights gets closed, which means I'll have to wait to see if AK can secure new loans, and then start the whole refund process again, which is completely unacceptable, as that means at least another 3-4 months. Time for a credit card charge-back!


  5. I, for one, am glad that they're kerping the A380s. It's a wonderful plane to fly in and still my favourite after flying the 787 and A350. The A350 is great for low season to LHR but definitely doesn't have enough capacity for peak season flights. Keeping them would also open up the possibility of offering First Class all the way from SYD/MEL to LHR and I know quite a number of people who want that kind of service.

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