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Tim Lee

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Posts posted by Tim Lee

  1. Posted · Edited by Tim Lee · Report reply

    When the Rural Air Services was handed over to Air Asia (which was operated by FAX), Air Asia demanded for and was given the whole of the RAS exclusively (including the KK-Sibu sector). MH had to abide by this.

     

    And when they found that they cant operate RAS profitably, they took their spoils and dumped it (in its sorry state) back to MH. Now AK wants to cherry pick again playing on the people as a means of getting what they want.

     

    The basis of the RAS is for the more profitble route to cross subsidise the lesser ones. In the end if this route is given to AK, then it is the people's money that will be used to pay for the other routes.

     

    A recent internal communications says that MASWings got only 50% of the subsidy paid to FAX for RAS. If indeed MASWings got a better deal, I am sure Uncle Tony will be the first person at the PM's door every morning to either cry foul or to have RAS returned to AK, being the clever man that he is.

     

    There seems to be no end to this man.

    • Like 5

  3. Posted · Edited by Tim Lee · Report reply

    I rather doubt it. I think just AK can't sustain this route with A320 while MASwings with ATR72 is better equipped for the job. Just like flying out of Ipoh domestically.

     

    Somehow its has become nation favourites, blame your rival first rather than admit the real thing.

     

    Or rather, If you are going down, why not take your neighbor with you. A little bit also enuff. Get some mileage from your own failure.

     

    Its just that AK has been operating this sector despite objections and when they are existing, they say the reason is this and that.

    • Like 1

  6. Posted · Edited by Tim Lee · Report reply

    My advice is that you should avoid all LCC if you need a wheelchair. A full service carrier like MAS will take good care of you. While i am not very happy with MAS now, but i must admit that they are doing a great job in this.

     

     

    Totally agree that aerobridge is a must. Having witnessed how they "helped" a wheelchair bound pax up the stairs, I think the experience is uncomfortable and downright scary.

  8. Posted · Report reply

    Jun, you have a slight complication here. This is because you are travelling JBH-PEN which would mean JBH-KUL-KUL-PEN. There maybe a transit at KUL

     

    For KUL and PEN, there would be no issue of bringing your Grandmother right up to the aircraft because of the aerobridge.

     

    I believe JHB does not have aerobridge facility so depending on the state of your Grandmother, MH will provide assistance up to the aircraft door either using an ambulift of manually.

     

    I have travelled once on MH with a disabled friend and MH does give priority to seat the disabled first. His was transferred to a wheelchair provided by MH and his wheelchair was put into the cargo hold at the boarding gate. My disabled friend was helped from the door to the seat and was seated before everone else. I guess it would be difficult if there the other passengers are already boarding or have already boarded.

     

    A wheelchair was waiting for us at the aircraft door when we arrived and his wheelchair was given back to him after baggage.

     

    I think rthe aerobridge is a great facility for the disabled.

  15. Posted · Report reply

    ...........I cannot help but note that these cabin crew members were happier to serve their non-Asian passengers and treated the latter with a curtness that totally negated their employment in the first place. ..............

     

     

    Thank you. I am now not alone in having experienced the same with Singapoer Airlines and that's why I fly with MH or other airlines. I even get better treatment with AZ and BA.

  16. Posted · Report reply

    MalaysianWings now included new MH forum which let everyone of us submit any inquiries, complains, discussions, bla bla bla...

     

    How about AK? are they going to open a new forum like MH did? It would be great if they do so, must be got a lot of topics there :yahoo:

     

     

    and TF will ask for royalties for creating an AK forum because of the increased traffic....

  17. Posted · Report reply

    As it always goes...the devil's in the details.

     

    Much of the grouses and customer unhappiness stems from the ancient hardware that MH uses on virtually all of its domestic and regional routes, with Y pax suffering the most. This is the group that can easily swing to AK, if they realise that MH's 5-star mantra is all hype and AK gives better value for that class of service.

     

    According to Skytrax 2009 survey, this is the area that MH mostly scores 3-stars. Thats right folks - ONLY THREE STARS. Seat comfort is awarded with 4-stars, most probably due to the seat pitch on the A330. But just 3-stars it is.

     

    If AK is smart enough, it can easily tear apart MH's potentially misleading advert for the domestic/ regional routes, and this is one area which it can tease MH with "liar, liar, pant's on fire" for the 5-star hype, as there is no 5-star in the segment in which AK and MH competes. According to Skytrax, MH is officially LCC-esque in Y on the domestic/ regional routes.

     

    So, to all of you who complained about smarties seats, poor snackboxes, ancient hardware... SKYTRAX AGREES WITH YOU!

     

     

    "liar, liar, pant's on fire" for claiming to be disabled friendly.......

  18. Posted · Edited by Tim Lee · Report reply

    I totally agree with you. When MH was operating at SZB my disable passengers also faced problems boarding as the ambulift wasn't always available. Many a time they were carried by the ground staff or slowly assisted down but never were they ever made to crawl!

     

     

    What that passenger endured is unacceptable.

     

     

    But I do not believe MH at that time, made any representation that they have facilities for the disabled nor did they indicate on any part of the aircraft, documentations and brochures to the same effect.

     

    In this case, a booking for disabled facilities was made and the booking was accepted by AK. The booking for disabled facilities was confirmed at check-in. As such it becomes a legal obligation in the sales/purchase agreement for the seller to deliver to the buyer. Making claims to the effect when knowingly that such facility does not exist or is not abled to be fulfilled is either tantamount to a clear case of misrepresentation or failure to deliver on the contract.

     

    THIS IS NOT A CASE OF THE PASSENGER NOT KNOWING OR KNOWING THE LIMITATIONS OF AIRLINE BECAUSE THE AIRLINE CLEARLY INDICATED THAT THEY HAVE SUCH FACILITIES TO OFFER.

     

    By god they even plastered it on their aircraft. Are you now saying the aircraft painter wrongly painted the aircraft?

     

    In the case of the unavailability of the ambulift in KL may be dismissed as equipment unserviceability. But how do you explain the complete absence of the facility in Vientiene.

     

    How do you explain letting him fall on the aircraft floor.

  21. Posted · Report reply

    Yes, I do think what happened at LCCT is totally AirAsia's fault. But AirAsia has less control over what happened at VTE. Travelling to third world destinations can always be a problem. Still AirAsia is responsible for its pax and this case is a good example of not handling a pax correctly.

     

    My brother took the D7 STN-KUL flight recently and his daughter had a severe nut allergy, thus necessitating them to bring their own food as they knew D7 could not meet with their special diet. The cabin crew did not understand the implications of that allergy and chastised him for bringing his own food!

     

    Although AirAsia was named Low Cost Airline of the Year 2009, there are still many areas where they can improve. As such, we hope that they learn from their mistakes.

     

     

    But then TF proudly announced that AK is diabled friendly....indeed.

     

    What happened to the AK staff who ended up with slipped disc carrying disabled passengers on their backs?

  23. Posted · Report reply

    Whenever I fly for more than 9 hours (give or take), I seem to have a problem -----> Keeping myself comfortable.

     

     

    I have this tendency to become air sick. Not up to that level where i visit the "tandas" every 5 minutes to vomit.

    But I do experience some mild headaches and sleeping difficulties. I normally take a sleeping pill and sleep through the entire journey.

     

    :pardon:

     

    I'd like to know if you guys experience a similar problem, and what do you normally do to avoid this? Any ideas on what I should be doing to make my flight more enjoyable/comfortable? Hope to hear from you soon.

     

    Cheers.

     

    I used to be violently sick even riding in a car or bus. 5 mins and I'm gone since I was a child.

     

    My first flight to UK, I was sick most of the way.

     

    I can guarantee that Dramamine works. For long haul, I prefer the old formulation which make me drowsy and I'll sleep most of the way. Dont go for other brands.

     

    I hated flying cos I ended getting a cold and my ears get blocked and landings are excrutiating.

     

    I had my nasal cavity cleared thru surgery because of my sinusitis. Somehow, it also cured my motion sickness.

  24. Posted · Report reply

    So, when low pressure occurs in the cabin and the oxygen masks drop down, you have to pay before you use it! And when the plane crash landed, you also have to pay before you can use the emergency exit! Hilarious! :finger:

     

    No there are no charges for use of the mask but there is a fee of 10euros for the oxygen.

  25. Posted · Report reply

    OMG! I will be flying with Jetstar to Kuching this Wednesday. I just found out yesterday that the passport validity to Sarawak for Singapore passports is 6 months. My passport will expire in July 2009 and to make a new passport will take at least 3 working days. To make matter worse, I cannot just get an instant extension since the passport has reached its 10 years expiration.

     

    So now, my next option is to not go to Kuching BUT theres 6 other family members under my booking name.

    So anyone has any idea that in the event that I back out, can the other 6 still proceed on or are they barred from entering too? :(

     

     

    And can I confirm if its 6 months not 3 months to enter Kuching? :help:

     

    I believe, the minimum 6 months passport validity is standard throughout all states in the world. However, if it is just a few days, then one might be let in at the discretion of the Immigrations authority. You may get in but do check with the authorities. I beleive Singapore is very strict on this.

     

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