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Mark Teh

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Posts posted by Mark Teh

  6. Posted · Report reply

    Less cost = more revenue. Be greedy to get double triple revenue. No need to pay staff. Only service the robot/machine staff. Let the pax do all human staff working ex booking, check-in, tagging etc. Create regulations that won't benefits nobody except the company. So inhumane!

     

    Larger profit* (If all variables remain the same). It won't necessarily increase revenue.

     

    Luggage self tagging is now common in the first world. We are moving in the right direction. Hope MH will introduce this feature asap, just like BA over here.

     

    Let the machines do all the labour works. The best run company is the one that has the least and most lean number of staff. A company that has a bloated staff is not doing well, prime example - MH.

     

    I don't think the best run company is about capital over labour, but rather about using resources to the maximum efficiency.

     

    In Western nations such as the UK and Australia, labour is ridiculously (relative to Asia) expensive and the efficiency to cost ratio of having machinery far outweighs the efficiency to cost ratio as well as the perceived welfare and "premium human touch" importance of employing labour resources.

     

    However, in Asia, this may not translate fully where labour can be dirt-cheap. In AK's case, it probably makes sense to use machinery as the "premium human touch" is irrelevant to their main objective of providing cheap fares. However in MH's case, the case of employing labour resources can be argued strongly as it is a government business (employment interests) and a full fledged legacy airline ("premium human touch").

     

    I think the case in Malaysia/Asia is not the cost advantage of employing capital resources over labour resources as I would believe there would be not much difference is costs, but rather the efficiency of employing capital resources over labour resources. Malaysians in general are not efficient workers, especially public sector workers.

     

    Therefore I think having the least staff and leanest staff is not the best formula to run a successful company if the staff are an efficient bunch - in which case, MH's isn't.

  8. Posted · Report reply

    i think how the cabin crew telling the passenger to switch off his mobile phone also need to be considered. If that crew did the same way as this JT's stewardess, it is not surprise, she will get strikes

     

     

    It is irrelevant how the crew member spoke - whoever used violence first is wrong.

     

    The crew member, according to reports, was not trying to provoke anything but instead just simply enforcing regulations. The passenger, regardless of status or situation, should have obeyed. Even if he thought it was necessary to call his family at that immediate point in time (forgetting that moving from a runway to a terminal usually takes no more than 10 minuts), he could've explained this to the crew member. Instead, he used a fist.

     

    This is the problem with status-holders in Indonesia (and to an extent, all Asian countries). They are power-abusers and think that they are above everyone and the law. Unfortunately, they often ARE above the law due to behind-the-scene bureaucracy.

  10. Posted · Edited by Mark Teh · Report reply

    can someone translate it please...

    Sorry, I should've translated it.

     

    "A saying/idiom all Malaysians should learn:

     

    Blackout in Malaysia.

     

    Meaning: Describes a mystical magical occurence

    Origin: During vote-counting in Malaysia's election, there was a sudden blackout. After electricity was reinstated, the current government suddenly experienced an extraordinary increase in votes, thus winning the 2013 Malaysian General Elections.

     

    Example in use: Xiao Ming participated in a 1500m race, and was consistently last. Suddenly, like a blackout in Malaysia, he unexpectedly seized victory."

  13. Posted · Report reply

    Strange, any other airline gives out those neck pillows ?

    It's tacid admission the seats are not as comfy as can be :)

     

    I guess its MH management's response to the thousands of complaints of MH not being innovative enough. I personally find it a nice touch. Even though the headrests provided are of the flexible type, I often find I still need some sort of pillowing for my neck and I have to sacrifice my lumbar support for my neck support. But now, bam! Both lumbar support AND neck support. I appreciate MH's special touch.

     

    Next stop: Toothbrush and toothpaste. I personally have morning breath, and let me tell you, it isn't pleasant.

  16. Posted · Report reply

    You may add your Enrich number to the reservation by calling MH or adding it in during online check-in or during physical check in at the airport. However, you will only earn the Enrich miles (1) after completion of the journey/ sector, and (2) as long as the booking class qualifies for miles and (3) MH staff or the Enrich system does not mess up (as it regularly does).

     

    I guess Point 3 is the only thing to be worried about... LOL. :p

  17. Posted · Report reply

    Of course. From my understanding, FFP miles (regardless of airlines) are credited after one performed the journey and the crediting part is done during check-in for the flight, not after booking for the flight.

     

    So what you have to do is to bring your Enrich card during check-in and make sure the check-in agent swipe it if you are doing manual check in, or make sure to fill in your Enrich number if you are doing online check-in.

     

    I think I misphrased my sentence, but your answer is still applicable anyway. So it is not necessary to quote your Enrich m'ship no. during booking? Thank you!

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