BTP2 appears to be a real let down.
As a non-Malaysian (Scottish) MH fan who has had some great flights with MH over the years it saddens me to see where this once great airline is now and more importantly where it thinks it's going in future.
Granted I haven't flown MH for a few years (late 2005 LHR-KUL-AKL rtn) but from all the comments on MW the airline appears to be alienating it's customer base.
IJ's Malaysian Hospitality "treat every passenger as our guest" statement rings hollow when hot meal services are withdrawn and the quality of food served in Y long distance drops . Paying more in fares for inferior service will not work in the long run.
I believe the Five Star Value Carrier tag is unachievable and a contradiction in terms.
Quality usually costs.
Altering the seat pitch in Y to LCC levels (29/30”) for long distance travel is a sure fire winner - NOT!
Watch the passengers leave the airline in droves if this is implemented.
Take a positive and turn it into a negative and from a passengers point of view you just lost a customer.
For me, choosing a long distance carrier is all about comfort, food, IFE, crew service and cost.
In 2005 I thought MH offered excellent options in all areas and they were a pleasure to fly with.
I wonder if the same could still be said today?
The airline industry moves so fast that you really aught to try and be ahead of the competition.
The ongoing saga of fleet renewal really should have been addressed by now.
Sorry but SQ seem to keep pushing the stakes higher while the others, MH included, take forever to decide how to respond (MH A380 delivery?).
In the UK, MH’s marketing is woeful.
Living in Glasgow you never see MH advertise it’s Kangaroo services to Scots yet we see lots of EK and SQ press adverts. Loads of Scots visit Aus/NZ every year yet MH makes no attempt to sell them seats.
These passengers mainly use LHR (other airlines) or transfer in DXB from GLA to get Down Under.
Some however use the KL/MH codeshare via AMS but this tends to be more expensive.
On the network front all long distance loss incurring MH routes should be axed.
It’s a joke MH flying to EZE. That politician bloke and his cronies should buy an jet to get to his ranch rather than use MH as his private air taxi service.
If LHR is loss making then something is seriously wrong and needs correcting.
It should be a flagship route.
Finally can’t MH and AF bury the hatchet and let MH fully integrate into Skyteam?
Surely this would be of benefit to both Skyteam and MH?
I’m happy that Idris Jala saved MH from going to the wall however I don’t share his vision of the future.
Not everyone wants to fly on LCC’s. Give me a quality product at a fair price and you’ll get my business.
I hope to fly Down Under or holiday in Malaysia again in the coming years and want to fly MH. If it continues down the LCC route than I’ll probably look elsewhere. I really feel for the wonderful crews at MH who appear to be being let down by their bonus hungry management.
Best wishes,
Ken
