My ideas would include the following :-
1) First, train the staff and bring them to a higher standard for international airport staff. Ensure regular audits in a year, carry out team building initiatives, reward them accordingly based on the SOP and KPI. Also regular training programmes to improve the level of services offered.
2) Rebrand KLIA to just KL International Airport; namely Terminal 1 and Terminal 2. The whole fuss about KLIA and KLIA2 is such a confusion to most people, a hassle and also a mouthful.
3) Have regular audits in all aspects of the international standards by international bodies and of course raise the benchmark for local audits such as CAAM and MAVCOM etc
4) Improve the toilets in the airport, the ones located at the SB and MTB are just appalling even as recent as two weeks ago, poor ventilation and its disgusting. Of course the cause of this is the user but the maintenance is another issue. They are still using cheap detergents that is not appealing and makes the fragrance combo an awful experience. Train the toilet captains to maintain a certain level of cleanliness.
5) Oh and the aerotrain needs an immediate revamp or a total overhaul. Till then, just have bus transfers between the terminals. Having a walking bridge or tunnel for KLIA will not be the solution, Malaysians usually don't want to walk and the buggy services are very limited for KLIA2. After all, the infrastructure for the aerotrain is already in place, just rectify the technical issues.
6) Improve parking facilities at the designated parking lots, why has L2 become a premium parking lot when it can be a pick up and go facility?
7) Open tender for the airport hotel operator as the quality has dropped tremendously since Pan Pacific left KUL grounds. It feels like a monopoly of the entire airport grounds by certain quarters.
Just an idea which may or may not be practical for KUL. Let's hope for the best in view of the uncertainty of Malaysia Airlines and the impact of the changes it may cost KUL.