Has anyone heard about the recent MH's fiasco on the BNE to KUL and LHR to KUL that have some technical issues and causing very unpleasant experience to passengers?
Malaysia Airlines, in particular, MH3 from Londons Heathrow Airport to Kuala Lumpur, should be renamed the airline from hell. Ask the passengers who were stranded at Heathrow on Friday, July 27.
They received an email at 0300 hours on Friday morning, to inform them that their flight, which should have departed at 10.45am London time, would be delayed till 12 noon.
Who reads emails at that ungodly hour? A few more hours in bed would have been appreciated. Some passengers had also flown in from Europe.
Some had purchased tickets the day before. If they had known, about the delays, they would have chosen another airline.
When the MAS passengers checked-in at Heathrow, they found closed check-in counters. When asked, the few unhelpful ground crew employees sitting behind their desks would point towards another area of the huge complex, and say Go there. No reason was forthcoming. There was apparently Counter 1 of the MAS Customer Services desk, where a long queue was visible.
Whilst dragging his trolley towards Counter 1, a redirected passenger would pass around 70 people, in another queue. These MAS passengers had allegedly been told to gather for hotel bookings. Around the corner, was a third queue of 50, or more, passengers, who were told a different story.