MAS issues apology to disabled passenger

[JuliusWong 0]

Bad news hitting MAB again, this time for special needs inividual

 

http://www.theborneopost.com/2017/02/05/open-letter-to-the-ceo-of-malaysia-airlines/?platform=hootsuite

[Khalil Abd Halim 0]

Bad news hitting MAB again, this time for special needs inividual

 

http://www.theborneopost.com/2017/02/05/open-letter-to-the-ceo-of-malaysia-airlines/?platform=hootsuite

 

wow...never learnt from their mistakes...this is very sad! imagine your parents or even family members were the ones enduring that kind of ill treatment..and i believe this was not the first one as you could search youtube for another similar incident involving wheelchair-bound pax being mistreated by MH

[Tamizi Hj Tamby 1]

MAB CEO Peter Bellew already responded to the open letter:

http://www.theborneopost.com/2017/02/07/mas-issues-apology-to-disabled-passenger/?platform=hootsuite

Edited February 7, 2017 by Tamizi Hj Tamby

[Khalil Abd Halim 0]

i hope the "Golden Rule" that the CEO envisioned will not be: stare at pax struggling to stow their luggages, stop all hot beverages indefinitely due to slight turbulence, smaller meal portion and reduced quality etc

[JuliusWong 0]

i hope the "Golden Rule" that the CEO envisioned will not be: stare at pax struggling to stow their luggages, stop all hot beverages indefinitely due to slight turbulence, smaller meal portion and reduced quality etc

"stare at pax struggling to stow their luggages" will definitely continue as they have issued OHSA to all cabin crew not to assist passengers with such request except in event of pregnant ladies, elderly and special needs individuals. For able bodied, it is their responsibility. This is also stated in Going Places clearly. And assist with luggage is not in their JD.

Edited February 7, 2017 by JuliusWong

[Muhammad Firdaus 0]

KUCHING: Malaysia Airlines (MAS) group managing director Peter Bellew has apologised to its disabled passenger Peter Tan for not accommodating his special requests and misplacing his customised wheelchair, among other things.

 

For further reading see here: http://www.theborneopost.com/2017/02/07/mas-issues-apology-to-disabled-passenger/

and here: http://www.theborneopost.com/2017/02/05/open-letter-to-the-ceo-of-malaysia-airlines/

[Khalil Abd Halim 0]

"stare at pax struggling to stow their luggages" will definitely continue as they have issued OHSA to all cabin crew not to assist passengers with such request except in event of pregnant ladies, elderly and special needs individuals. For able bodied, it is their responsibility. This is also stated in Going Places clearly. And assist with luggage is not in their JD.

 

"able bodied" persons may get sick sometimes you know and not able to stow their luggage without help.....

[JuliusWong 0]

"able bodied" persons may get sick sometimes you know and not able to stow their luggage without help.....

If you are sick, you shouldn't be travelling at all, not without doctor's report/ letter. If you insist on travelling, better yet, don't pack hand carry when you know you are sick and too weak to carry on your own.

Edited February 8, 2017 by JuliusWong

[jahur 0]

I think i saw a while back where garuda's flight attendent carried an elderly pax during late disembark. While the crew key touch was excellent and rewarding. It could be a potential nightmare for cabin crews who are unaware. Lot of stuffs couldve happen and if the FA suffers from ailments from it even worse. There was one story where the cabin crew even had to resign. I am very sure no airline and no insurance will ever cover the cost for it, yes it is cruel and calculative in the airline industry. It has been specified in very detail on the crews policy.

 

In the end courtesy and help is indeed good but do not put cabin crew in a position where they might lose their jobs.

Edited February 8, 2017 by jahur

[BC Tam 2]

I think i saw a while back where garuda's flight attendent carried an elderly pax during late disembark. While the crew key touch was excellent and rewarding. It could be a potential nightmare for cabin crews who are unaware. Lot of stuffs couldve happen and if the FA suffers from ailments from it even worse

I saw that piece as well, and it was all praises to the two girls for their efforts I recall

The bigger nightmare would be if something had happened and the frail looking old lady being piggy backed had fallen off or otherwise sustained injuries

Particularly foolish if you ask me - as they knew a wheelchair was on its way

However, there could have been circumstances not revealed in the write up ......

[jahur 0]

I saw that piece as well, and it was all praises to the two girls for their efforts I recall

The bigger nightmare would be if something had happened and the frail looking old lady being piggy backed had fallen off or otherwise sustained injuries

Particularly foolish if you ask me - as they knew a wheelchair was on its way

However, there could have been circumstances not revealed in the write up ......

If the pax got injured is okay over here. But if this were to be in a place e.g down under. The airline better prep good lawyers cause lawsuits from passengers are common. Another drawback to why Airlines have written hard stubborn policies to cabin crew nowadays and it is better to wait for proper staff to do the other duty.

Edited February 8, 2017 by jahur

[Khalil Abd Halim 0]

If you are sick, you shouldn't be travelling at all, not without doctor's report/ letter. If you insist on travelling, better yet, don't pack hand carry when you know you are sick and too weak to carry on your own.

 

so you never get sick then? ok..good for u!not everything in this world should be "by the book" especially in service industry, and still most people would complain on poor catering when at the same time championing the right of the airline to have their own discretion in service delivery..go figure!

[JuliusWong 0]

so you never get sick then? ok..good for u!not everything in this world should be "by the book" especially in service industry, and still most people would complain on poor catering when at the same time championing the right of the airline to have their own discretion in service delivery..go figure!

I think we have an argument on this previously in another before it got deleted. Getting personal ain't it. Yes I do get sick one or twice a year, but I'm smart enough not to travel when I am sick. Do you want to infect everyone in the aircraft with your illness?? Go figure yourself. OHSA rules are there for a reason and it is strictly followed by airline.

 

If you can carry your luggage all the way to the aicraft, means you're strong enough to carry it up to overhead cabin. You think Asian crew should be subservien? Even SQ crew also do not carry or offer such assistance.

[jahur 0]

 

so you never get sick then? ok..good for u!not everything in this world should be "by the book" especially in service industry, and still most people would complain on poor catering when at the same time championing the right of the airline to have their own discretion in service delivery..go figure!

I think there is a certain benchmark on service levels and what the service crew could give. I certainly do not think asking them to assist bag lifting counts even if u are on first class suite or having some gold class ffp or even on the cattle seat. If you are weak and frail pack less for hand-carry. If you really need to bring heavy stuffs put it into cargo and have a companion to retrieve it for you at the airport not onboard the cabin.

On another side note i have a friend working on the flight deck for MAS. Ground desk service and and tarmac ramp work has deteriorated ever since AeroDarat took over. Staffs on check in are not in proper attire, with many just donning staff id tags, Confusion most of the times when handling flights and sometimes pretty slow paced that tech crew got pissed. Sometimes almost leading passengers to the wrong gate for MASWings. These staffs are new post Diploma/SPM recruits as MAS terminated majority of the previous staffs and as a result service end provision has deteriorated on certain sectors such as KUL,BKI, SBW, though stations such as KCH and TWU were efficient. Transition to train this new staffs were insufficient as only a few seniors were there to properly guide them. This will take time to adjust but as you can see some passengers have begun to complain.

 

Another recent case involving MAB again and no check in crew to assist them.

 

A MOTHER and her 4-month-old infant missed their flight after they were denied entry for not displaying their boarding passes on two handphones.

 

Read More : http://www.nst.com.my/news/2017/02/210259/actionline-mum-baby-miss-flight-due-e-passes

Not sure if this is related to the check in crew. But i am very sure mobile passes are only needed for the barcodes not how many digital copies in each pax phones. Any IT tech savy will know this but apparently not airline/airport staffs.

 

I got a similar treatment from AirAsia at BKI recently i checked in through my phone with the 3d barcode ready on the airasia app but the airasia staff before bag and body scanning asked me to go back to kiosk to print as the boarding pass on my phone is not OFFICIAL LOL heck barcode is there to scan, if thats the case i think mobile check in is useless to beat the baggage drop and self kiosk queue and it is mention on the website that BKI is one the stations supporting 3D barcode

Edited February 8, 2017 by jahur

[Mohd Suhaimi Fariz 2]

 

so you never get sick then? ok..good for u!not everything in this world should be "by the book" especially in service industry, and still most people would complain on poor catering when at the same time championing the right of the airline to have their own discretion in service delivery..go figure!

 

If you're sick, you wouldn't be carrying a heavy carry-on bag knowing that you are not able to lift it up. You'd take only things of importance such as medicine etc & check the bag in. At least, that's what I and other rational travelers would do.

 

Airlines have their reasons why they don't allow cabin crews to assist with the stowing of the luggage. At the height of the storage bin is at you can get seriously injured if a heavy bag falls on you and so the airline have to bear the cost of the crew's medical, which adds to their cost that in the end will be in your ticket. And the crew in question would have to face economic loss from losing their flying allowance because he/she had to be grounded due to medical reasons. Are you willing to pay restitutions to that particular crew if your bag fell on them?

 

It's easier to abide by one simple rule - "If you can't lift it yourself, check it,"