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Khalil Abd Halim

MAS passengers stranded in Auckland

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Wasn't on this flight, but I flew MH 132 recently and this flight has abysmal on time performance. It's scheduled as a 75-minute turnaround at AKL but it almost always never leaves on time at KUL (as MH133) and subsequently AKL (as MH 132).

 

I don't know if they are too optimistic about their KUL-AKL block time, KUL ground delays (MH 130 KUL-AKL has shody OTP as well but not as bad as MH 132), or if they are delaying the planes for transfer passengers. Doesn't help that the AKL lounge will close if MH 132 is severely delayed (>1h).

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Wasn't on this flight, but I flew MH 132 recently and this flight has abysmal on time performance. It's scheduled as a 75-minute turnaround at AKL but it almost always never leaves on time at KUL (as MH133) and subsequently AKL (as MH 132).

 

I don't know if they are too optimistic about their KUL-AKL block time, KUL ground delays (MH 130 KUL-AKL has shody OTP as well but not as bad as MH 132), or if they are delaying the planes for transfer passengers. Doesn't help that the AKL lounge will close if MH 132 is severely delayed (>1h).

I dont know if MH doesn't care a hood for on time departure or something else,but you're so right the inbound and subsequently outbound flight from kul/akl is never ever on time. Delay delay delay. Saw 9M MTH at air new Zealand hanger.took a picture.

 

ps: How do I upload pix here?

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I dont know if MH doesn't care a hood for on time departure or something else,but you're so right the inbound and subsequently outbound flight from kul/akl is never ever on time. Delay delay delay. Saw 9M MTH at air new Zealand hanger.took a picture.

 

ps: How do I upload pix here?

It'd be naive to think that MH doesn't care about on time performance. I've flown on a few MH flights within the past few years and I find that their OTP is pretty good. I've only experienced two delays with them - 1 was due to thunderstorm at KUL where my inbound was diverted to JHB and another was MH 132 which was thankfully only delayed by 1.5 hours (but then again it was 00:55 to 02:30).

 

I've flown in and out of KUL a lot and noticed that MH flights generally depart on time. The worst OTP airline based on my limited KUL FIDS observation is OD.

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I remember reading in an article reposted here that the OTP for MH was 68% in Jan 2017 and 70% in Feb. Can't find that article now...

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I remember reading in an article reposted here that the OTP for MH was 68% in Jan 2017 and 70% in Feb. Can't find that article now...

That's is very bad for an international airline. Hopefully it will improve soon. May I know what is the issues that cause poor/ less than average OTP?

 

I was thinking the A333 MH deploys on AKL is stretched close/beyond its limit, could that be a factor when it is being turnaround for returning leg?

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quote "exhausted all avenues..."?

Wonder if those avenues included

1) rebooking pax on other airlines, even with transits

2) mounting a 'rescue' flight

 

FR24 has it 9M-MTH landed KUL 06:33 this morning - at least they have now arrived, albeit with another 1.5 hour delay beyond the scheduled 0:00

47 hours is an awful long time to be loitering in an airport with uncertainty hanging over when one will eventually get to go - meal vouchers help, but would be of little consolation :)

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Wonder if those avenues included

1) rebooking pax on other airlines, even with transits

2) mounting a 'rescue' flight

 

FR24 has it 9M-MTH landed KUL 06:33 this morning - at least they have now arrived, albeit with another 1.5 hour delay beyond the scheduled 0:00

47 hours is an awful long time to be loitering in an airport with uncertainty hanging over when one will eventually get to go - meal vouchers help, but would be of little consolation :)

 

that's what im wondering, why cant they just booked those poor pax on other flights but left them stranded in airport instead and does Auckland really have so little hotels in town?

and just to add my recent experience with TG, with a delay of only 30min i was given a meal voucher, quite surprised with it but highly commendable of their effort to pacify their pax

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Malaysia Airlines flight MH132 from Auckland to Kuala Lumpur was grounded for over 48 hours due to safety concerns due to technical problems.

"Safety is of utmost importance to Malaysia Airlines.

"The delay was necessary due to the grounding of the A330-300 aircraft to address the technical problem," said MAS in a statement.

"The immediate replacements of parts required for the aircraft was unfortunately unavailable in New Zealand and Australia, hence the prolonged delay of the flight," it further said.

The flight was originally scheduled to depart Auckland at 12.55am on Saturday and arrive in Kuala Lumpur at 6.45am the same day.

It was later rescheduled to depart at midnight on March 27 and arrive in Kuala Lumpur at 5.50am the same day.

New Zealand media this morning reported that the flight had eventually departed at about 1.30am today.

The reports also quoted frustrated passengers who said they had not received any accommodation assistance from MAS during the delay.

Some were forced to sleep at the airport, while others paid for their own accommodations outside.

Stuff.co quoted New Zealand holidaymakers Tashjian Barklie, 22, and Mighky Emia, 26, who were scheduled to have a two-day stop over in Kuala Lumpur while en route to the Philippines.

"We've just got to wait. It's just a total waste of money. We've paid to stay in accommodation, we've had to pay for extra food," Barklie was reported saying.

Responding to the complaints, MAS in its statement clarified that all affected guests had been given meal vouchers.

"However, we truly regret that we were unable to provide accommodation for some passengers due to the unavailability of rooms in Auckland.

"We exhausted all avenues albeit unsuccessfully and our guests will be duly compensated," said MAS, reiterating that it deeply regrets any inconvenience caused to its customers.

Read more: https://www.malaysiakini.com/news/377133#ixzz4cVinDpM0

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Probably ran out of hotel rooms at their partner hotel in auckland. But still it is the airlines responsibility to provide alternative accommodation especially when dealing with a country that holds good emphasis on consumer protection.

Edited by jahur

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It's things like this that you hear which makes flying with MAS a big turn off. Just not sure what they are doing to their customers, if you believe stories like this...

 

How are you going to win back passengers? I despair....

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MAB is never known for their customer service, and they never seem to learn from previous mistakes. If all goes well, MAB is ok to fly with. But that's not what makes a great airline. A great airline is one that knows how to deal with emergencies, unforeseen circumstances and delays. A delay of 48 hours is unacceptable - and more so passengers could be accommodated on flights to Australia and then connect to KUL or flights from AKL to SIN or BKK or HKG or any other points for further connections to KUL. I just cannot accept that they claimed they had exhausted all avenues.

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I think it happened when Adele had a concert in Auckland. She is HUGE is Australia and NZ. As such, many people from outside Auckland would have travelled there for the concert and rooms would be hard to come by for those who had not pre booked some time ago.

 

Its unfortunate for MAB but they should have worked harder...

Edited by flee

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Highlights the importance of getting travel insurance.

There's no need for sleeping 2 nights on the airport floor. If MAB doesn't provide accomodation, then look for one yourself and claim from insurance.

Some passengers need to be more proactive rather than just wait to be spoon-fed compensation by the airline.

While MAB is getting the bashing now, I would also say this can happen on any other airline too.

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I think it happened when Adele had a concert in Auckland. She is HUGE is Australia and NZ. As such, many people from outside Auckland would have travelled there for the concert and rooms would be hard to come by for those who had not pre booked some time ago.

From malaysiakini piece quoted by Mr Lee above, it would appear accommodation was available, at one's own expense :)

 

 

While MAB is getting the bashing now, I would also say this can happen on any other airline too.

Yup, I would imagine many other airlines doing similar and rightfully get bashed as result as well

'Problem' is there are a few, no more than a handful perhaps, who have earned positive reputations for stellar service recovery

Surely, these are expensive PR exercises aimed no more beyond damage control - but it has to be done if the airline has a reputation to safeguard, a positive reputation that is

I would hazard a guess that the Auckland misadventure there is reflective of what MAB has authorized the station manager to spend and offer in those circumstances

 

 

And isn't it about time someone concoct something fresh and ditch that "our passengers' safety is our utmost priority" jingle ? :)

I know it's true, but to have it dished out at each and every instance of a flight delay/incidence ....... it's wearing thin :D

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This MH Auckland service is daily right ?

I wonder how many of those stranded pax they managed to accommodate on MH130 on 26 Mar

And how many endured the full two day delay

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Highlights the importance of getting travel insurance.

There's no need for sleeping 2 nights on the airport floor. If MAB doesn't provide accomodation, then look for one yourself and claim from insurance.

Some passengers need to be more proactive rather than just wait to be spoon-fed compensation by the airline.

While MAB is getting the bashing now, I would also say this can happen on any other airline too.

Yes, that is why I have my annual travel insurance policy - with that, I can help myself and not need to feel so helpless.

This MH Auckland service is daily right ?

I wonder how many of those stranded pax they managed to accommodate on MH130 on 26 Mar

And how many endured the full two day delay

With a spare A380 sitting around in the hangar, I wonder why MAB did not immediately despatch it in place of the regular A330 and mount a rescue flight?

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I can't say how full MH's flights are those few days, but for the next few days, AKL-KUL is packed with only a handful of seats available. Same goes for AKL-SIN/HKG. So I'd assume they really can't put their pax on OAL.

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Yes, that is why I have my annual travel insurance policy - with that, I can help myself and not need to feel so helpless.

With a spare A380 sitting around in the hangar, I wonder why MAB did not immediately despatch it in place of the regular A330 and mount a rescue flight?

 

Are you sure its a spare? I heard that 2 of the A380s is grounded due to problems with their Trent engines.

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that's what im wondering, why cant they just booked those poor pax on other flights but left them stranded in airport instead and does Auckland really have so little hotels in town?

 

 

Because in the new regime of cost cutting, MH does not FIM to any other airline anymore. Rarer than hen's teeth.

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Oh sheesh, please don't let it be that the MH dugong fleet is being neglected to state of disrepair now because it has now been made clear in no uncertain terms that the 380 will leave the fleet :)

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