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Izanee

Airport traffic 2007

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Looks like the prelim figures have come out for some airports (posted in Airliners.net)

 

SIN posted a 4.5% growth to 36.7 million/year,

DXB a phenomenal 19.3% growth to 34.3 million/year

 

What are the pax figures for KUL? Whatever it is, we have been fourth in ASEAN the past 2 or 3 years (CGK quietly overtook us and handled 30 million/year in 2006 - 10% growth).

 

KUL growth has not taken off despite massive growth throughout the Asia/Pacific region - MAS reduction in services contributed to that along with less than impressive growth in the number of foreign airlines/passengers carried. AK has been probably the main reason for KUL's growth.

 

Unless MAS starts expanding or joins an alliance; or more airlines fly to KUL/increase frequencies; it is doomed to become just another regional airport.

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From Airports Council International

For period January - October 2007. Last updated data on 18 January 2008.

 

Total Passenger Traffic:

(Ranking. Airport-Traffic-Growth)

 

1. ATLANTA (ATL) - 74 852 925 - 5.6%

2. CHICAGO (ORD) - 64 513 757 - 0.2%

3. LONDON (LHR) - 57 442 235 - 0.4%

4. TOKYO (HND) - 55 399 411 - 1.1%

5. LOS ANGELES (LAX) - 51 927 814 - 1.5%

6. PARIS (CDG) - 50 745 365 - 5.3%

7. DALLAS/FT WORTH (DFW) - 50 111 083 - (0.9)%

8. FRANKFURT (FRA) - 45 986 277 - 2.3%

9. BEIJING (PEK) - 45 467 893 - 10.3%

10. MADRID (MAD) - 43 870 587 - 14.4%

 

Selected Asian

15. HONG KONG (HKG) - 38 814 000 - 6.6%

18. BANGKOK (BKK) - 33 913 142 - (2.8 )%

23. SINGAPORE - 30 005 101 - 4.9%

25. TOKYO (NRT) - 29 774 913 - 1.9%

28. DUBAI (DXB) - 28 235 448 - 19.7% (!!!) :blink:

 

KUL is not listed as it didn't managed to get into the Top 30 list. Look at DXB's magnificent growth.

 

 

Total International Passenger Traffic:

(Ranking. Airport-Traffic-Growth)

 

1. LONDON (LHR) - 52 436 430 - 0.9%

2. PARIS (CDG) - 46 562 166 - 5.8%

3. AMSTERDAM (AMS) - 40 862 520 - 3.9%

4. FRANKFURT (FRA) - 40 094 160 - 2.8%

5. HONG KONG (HKG) - 38 217 000 - 6.4%

6. SINGAPORE (SIN) - 28 754 538 - 5.8%

7. TOKYO (NRT) - 28 738 122 - 1.5%

8. DUBAI (DXB) - 27 503 423 - 20.3% (!!!) :blink:

9. LONDON (LGW) - 27 053 016 - 3.4%

10. BANGKOK (BKK) - 25 838 537 - 6.9%

 

Selected Asian

11. SEOUL (ICN) - 25 722 895 - 12.2%

18. TAIPEI (TPE) - 17 534 500 - 2.6%

28. SHANGHAI (PVG) - 14 618 966 - 10.0%

 

KUL is not listed as it didn't managed to get into the Top 30 list. A lot of familiar names in the Top 10 list. Malu kan. Again just look at DXB's magnificent growth.

 

 

Total Aircraft Movement:

(Ranking. Airport-Traffic-Growth)

 

1. ATLANTA (ATL) - 828 288 - 2.0%

2. CHICAGO (ORD) - 780 856 - (2.7)%

3. DALLAS/FT WORTH (DFW) - 571 311 - (2.1)%

4. LOS ANGELES (LAX) - 566 102 - 3.4%

5. DENVER (DEN) - 513 282 - 1.9%

6. LAS VEGAS (LAS) - 507 406 - (2.2)%

7. HOUSTON (IAH) - 504 839 - 0.4%

8. PARIS (CDG) - 463 526 - 2.1%

9. PHOENIX (PHX) - 448 574 - (1.4)%

10. CHARLOTTE (CLT) - 435 013 - 2.7%

 

Selected Asian

25. BEIJING (PEK) - 338 347 - 7.9%

 

KUL is not listed as it didn't managed to get into the Top 30 list.

 

 

Total International Freight:

(Ranking. Airport-Tonnage-Growth)

 

1. HONG KONG (HKG) - 3 041 000 - 4.2%

2. SEOUL (ICN) - 2 075 310 - 9.6%

3. TOKYO (NRT) - 1 813 576 - (1.4)%

4. SHANGHAI (PVG) - 1 733 311 - 17.6%

5. FRANKFURT (FRA) - 1 667 960 - 1.5%

6. SINGAPORE (SIN) - 1 560 194 - (0.8 ) %

7. ANCHORAGE (ANC) - 1 371 091 - (23.5)%

8. MIAMI (MIA) - 1 321 601 - 5.5%

9. TAIPEI (TPE) - 1 316 228 - (5.8 ) %

10. AMSTERDAM (AMS) - 1 315 425 - 5.0%

 

Selected Asian

11. DUBAI (DXB) - 1 307 728 - 9.4%

14. BANGKOK (BKK) - 964 792 - 4.9%

18. OSAKA (KIX) - 619 219 - (1.3)%

21. KUALA LUMPUR (KUL) - 475 113 - (3.9)%

22. BEIJING (PEK) - 437 984 - 45.1% (!!!) :blink:

26. MUMBAI (BOM) - 300 503 - 14.8%

29. ABU DHABI (AUH) - 260 055 - 25.4%

30. SHARJAH (SHJ) - 246 928 - 13.2%

 

Rupa-rupanya international cargo/freight that bring justice to KUL - we are no. 21 in the world. Check out PEK's growth. And also a point to note, 3 airports in the UAE managed to get into the Top 30 list (DXB, AUH, SHJ).

 

So, basically I think KUL is not doing well. Hopefully we can catch up and be part of the best in the world in the last 3 months of 2007.

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DXB doing fantastic is directly because of Emirates being crazy.

 

And its hard for us, as we have to compete against historically stable hubs such as BKK and SIN.

 

I still think we can do better whatever it is.

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Eh....saya sangka kan KLIA adalah lapangan terbang tersohor di muka bumi ini?? Menghairankan!

 

(I thought KLIA is the ultimate airport on the face of the earth)

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Oppss... I left out on one more category.

 

From Airports Council International

For period January - October 2007. Last updated data on 18 January 2008.

 

Total Freight/Cargo Traffic:

(Ranking. Airport-Tonnage-Growth)

 

1. MEMPHIS (MEM) - 3 199 819 - 5.1%

2. HONG KONG (HKG) - 3 065 650 - 4.2%

3. ANCHORAGE (ANC) - 2 309 735 - 0.1%

4. SEOUL (ICN) - 2 100 481 - 9.7%

5. SHANGHAI (PVG) - 2 028 501 - 16.5%

6. TOKYO (NRT) - 1 845 946 - (1.6)%

7. FRANKFURT (FRA) - 1 779 352 - 1.9%

8. LOUISVILLE (SDF) - 1 725 062 - 5.7%

9. PARIS (CDG) - 1 633 160 - 6.4%

10. MIAMI (MIA) - 1 583 171 - 5.0%

 

Selected Asian

11. SINGAPORE (SIN) - 1 578 863 - (0.7)%

13. DUBAI (DXB) - 1 371 224 - 11.2%

15. TAIPEI (TPE) - 1 326 493 - (5.8 )%

19. BANGKOK (BKK) - 999 813 - 2.5%

20. BEIJING (PEK) - 958 031 - 14.2%

24. TOKYO (HND) - 687 998 - 2.4%

25. OSAKA (KIX) - 685 138 - (0.3)%

29. GUANGZHOU (CAN) - 570 117 - (16.4)%

 

Again, KUL is not listed as it didn't managed to get into the Top 30 list. Another category with no KUL while at the same time SIN and BKK are competing among the worlds' best in ALL categories just shows how 'critical' our situation is. Something need to be done. Still, we should wait for the final 3 months data. I am quite sure KUL will somewhow finished in the bottom low of a couple of categories. Fingers crossed. (Azizul be optimistic!!!)

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Figures don't lie, isnt it? :unknw:

Does KUL needs a drastic business plan to compete at least with BKK? I decline to respond.

But still have the strongest hope that this year KUL may improve its rank.

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I think BKK and SIN are out of reach. Even CGK is handling an extra 4 million pax/year. Let's hope our cargo rankings improve but I think we are going to be knocked out of the top 30 this year looking at the massive growth at Chinese airports.

 

We will probably go up the rankings in terms of passenger ops but not far... (up from no. 48). Our growth is dismal. DXB and CGK have overtaken us - IST is coming up very quickly. What lah MAHB ... not one major carrier is interested in returning.

Delta is flying to Accra (ghana), Cairo, Amman. Soon I'm sure it will fly to BKK and SIN.

I cannot see them flying to KUL.

 

By the way, QR is increasing flights to 10/week from June 08. However, it will be a mix of A300 and A330.

Edited by Izanee

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Figures for period January until November 2007 has been released.

 

From Airport Council International as at 15 February 2008.

 

Total Passenger Traffic:

(Airport-Total Passenger-%Total)

1. ATLANTA (ATL) - 82 130 433 - 5.5%

2. CHICAGO (ORD) - 70 488 483 - 0.1%

3. LONDON (LHR) - 62 676 438 - 0.6%

4. TOKYO (HND) - 61 283 502 - 1.1%

5. LOS ANGELES (LAX) - 56 805 676 - 1.5%

6. PARIS (CDG) - 55 273 950 - 5.4%

7. DALLAS/FT WORTH (DFW) - 55 003 302 - (0.5)%

8. FRANKFURT (FRA) - 50 195 744 - 2.5%

9. BEIJING (PEK) - 49 643 739 - 9.6%

10. MADRID (MAD) - 48 093 117 - 14.4%

 

Selected Asian Airports:

15. HONG KONG (HKG) - 42 794 000 - 7.0%

18. BANGKOK (BKK) - 37 439 936 - (3.1)%

22. SINGAPORE (SIN) - 33 187 794 - 5.0%

25. TOKYO (NRT) - 32 640 853 - 1.7%

28. DUBAI (DXB) - 31 168 067 - 19.6%

 

Notes: KUL is not listed in the top 30.

 

 

Total Cargo Traffic:

(Airport-Metric Tonne-%Total)

1. MEMPHIS (MEM) - 3 520 144 - 4.7%

2. HONG KONG (HKG) - 3 432 673 - 4.4%

3. ANCHORAGE (ANC) - 2 557 384 - (0.6)%

4. SEOUL (ICN) - 2 334 297 - 9.6%

5. SHANGHAI (PVG) - 2 267 453 - 16.2%

6. TOKYO (NRT) - 2 050 574 - (1.5)%

7. FRANKFURT (FRA) - 1 978 339 - 1.9%

8. LOUISVILLE (SDF) - 1 904 778 - 5.2%

9. PARIS (CDG) - 1 820 160 - 6.8%

10. SINGAPORE (SIN) - 1 750 981 - (0.7)%

 

Selected Asian Airports:

13. DUBAI (DXB) - 1 520 751 - 11.2%

15. TAIPEI (TPE) - 1 468 716 - (5.5)%

19. BANGKOK (BKK) - 1 109 956 - 3.1%

20. BEIJING (PEK) - 1 076 075 - 14.5%

24. OSAKA (KIX) - 765 626 - (0.1)%

25. TOKYO (HND) - 760 571 - 2.2%

30. GUANGZHOU (CAN) - 632 414 - (16.2)%

 

Notes: KUL is not listed in the top 30.

 

 

Total Aircraft Movement:

(Airport-Aircraft-%Total)

1. ATLANTA (ATL) - 911 345 - 1.9%

2. CHICAGO (ORD) - 856 600 - (2.7)%

3. DALLAS/FT WORTH (DFW) - 628 169 - (1.8 )%

4. LOS ANGELES (LAX) - 622 908 - 3.7%

5. DENVER (DEN) - 563 071 - 2.1%

6. LAS VEGAS (LAS) - 559 060 - (2.0)%

7. HOUSTON (IAH) - 553 352 - 0.3%

8. PARIS (CDG) - 508 106 - 2.1%

9. PHOENIX (PHX) - 492 813 - (1.5)%

10. CHARLOTTE (CLT) - 478 505 - 2.7%

 

Selected Asian Airports:

25. BEIJING (PEK) - 368 857 - 7.0%

 

Notes: KUL is not listed in the top 30.

 

 

Total INTERNATIONAL Passenger Traffic:

(Airport-Total Passenger-%Total)

1. LONDON (LHR) - 57 165 130 - 1.1%

2. PARIS (CDG) - 50 672 132 - 5.8%

3. AMSTERDAM (AMS) - 44 330 925 - 3.8%

4. FRANKFURT (FRA) - 43 655 534 - 3.0%

5. HONG KONG (HKG) - 42 144 000 - 6.7%

6. SINGAPORE (SIN) - 31 829 133 - 5.8%

7. TOKYO (NRT) - 31 501 207 - 1.4%

8. DUBAI (DXB) - 30 371 486 - 20.2%

9. LONDON (LGW) - 29 016 316 - 3.7%

10. BANGKOK (BKK) - 28 648 652 - 7.1%

 

Selected Asian Airports:

11. SEOUL (ICN) - 28 219 318 - 11.7%

17. TAIPEI (TPE) - 19 185 260 - 2.7%

28. SHANGHAI (PVG) - 16 127 846 - 9.5%

30. KUALA LUMPUR (KUL) - 15 434 243 - 13.4%

 

Notes: KUL is world's 30th busiest airport in term of international passengers traffic from January until November 2007. I really hope KUL can stay in the top 30 list when the full year 2007 report being issued out next month. Fingers crossed everyone.

 

 

Total INTERNATIONAL Cargo Traffic:

(Airport-Metric Tonne-%Total)

1. HONG KONG (HKG) - 3 405 000 - 4.4%

2. SEOUL (ICN) - 2 306 035 - 9.6%

3. TOKYO (NRT) - 2 014 497 - (1.3)%

4. SHANGHAI (PVG) - 1 939 525 - 17.7%

5. FRANKFURT (FRA) - 1 853 417 - 1.6%

6. SINGAPORE (SIN) - 1 730 075 - (0.9)%

7. ANCHORAGE (ANC) - 1 523 795 -(22.2)%

8. AMSTERDAM (AMS) - 1 466 124 - 5.5%

9. MIAMI (MIA) - 1 463 261 - 5.7%

10. TAIPEI (TPE) - 1 457 329 - (5.6)%

 

Selected Asian Airports:

11. DUBAI (DXB) - 1 450 299 - 9.6%

13. BANGKOK (BKK) - 1 071 729 - 5.6%

18. OSAKA (KIX) - 692 378 - (1.1)%

21. KUALA LUMPUR (KUL) - 529 868 - (3.5)%

22. BEIJING (PEK) - 495 495 - 42.2%

27. BAHRAIN (BAH) - 330 609 - 7.9%

28. MUMBAI (BOM) - 330 376 - 14.6%

29. TEL AVIV (TLV) - 307 502 - 6.3%

 

Notes: KUL is world's 21st busiest airport in term of international cargo handled for the first 11 month in 2007.

 

* * * * *

From only one category in period Jan-Oct 2007, KUL has managed to get into the top 30 list of 2 categories in period Jan-Nov 2007. We are only waiting for data for the month of December 2007 to be incorporated before the final list for 2007 can be released. I really hope that KUL can improve its position in the 2 categories and also manage to get into the top 30 list for Total Cargo Traffic. I think KUL should be very close behind CAN.

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excellent news Azizul. AFAIK KUL has always been in the top 30 airports for cargo. KUL was 48th for passenger ops - hopefully we should climb a few spots. Now for MAS to expand and give us more traffic. AK is expanding all the time. Looking forward to see what Air Asia X does.

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MAHB profit surges on higher passenger traffic

The Star, Friday 29 February 2008

 

KUALA LUMPUR: Malaysia Airports Holdings Bhd's (MAHB) net profit for its financial year ended Dec 31 (FY07) surged 59% on the back of rising passenger traffic and better cost management. The airport operator is projecting a 10% increase in earnings this year. However, MAHB believes it will be able to exceed the forecast “substantially” depending on the outcome of its long-delayed proposed corporate and financial restructuring plan.

 

“We are at a stage where everything has been agreed to and finalised,'' managing director Datuk Seri Bashir Ahmad Abdul Majid told reporters at the group's briefing yesterday. He declined to elaborate, saying only that MAHB was expected “to emerge as a stronger company'' post-restructuring. It is believed the restructuring will involve the sale of non-core assets like the Formula 1 racing circuit, taxes and tariff revision, as well as issues relating to its financial obligation to the Government.

 

For FY07, MAHB reported net profit of RM271mil, or 24.6 sen per share, compared with RM171mil, or 15.5 sen per share, a year earlier. Revenue rose 21% to RM1.38bil against RM1.15bil before. The company proposed a final dividend of 9.5 sen per share, which brings the total payout for the year to a record 12.5 sen per share.

 

MAHB shares fell two sen to RM3.06 yesterday. The latest results and the company's key performance indicator target for FY08 were released after trading hours. “Revenue grew ahead of our passenger growth with increases in almost every segment of our business from airport services, retail as well as agriculture,'' Bashir said about the group's performance in FY07.

 

MAHB, which operates and manages 39 airports in the country, projected the number of arrivals would increase 5% this year from 45.18 million recorded in 2007. About 26.45 million passengers came through the KL International Airport (KLIA), which was 9.6% higher than in 2006.

 

To further enhance the commercial business at the KLIA, MAHB plans to increase the retail floor space at the airport by 62% with the construction of a new satellite building. MAHB also targets to improve yields at its oil palm estate from 15.6 tonnes per hectare to 18 tonnes, as well as start developing some surrounding land around the KLIA into residential and commercial properties. The company also plans to acquire land to expand operations at the Subang airport.

 

“In the longer term, we hope to increase contribution from the non-aeronautical segment to about 70% of the group's total revenue,'' Bashir said. Non-aeronautical business, like retail and agriculture, contributed 54% to group revenue in FY07.

 

* * * * *

Positive news isn't it? Profit surges, total passengers handled surges, aircraft movement surges and quite a good divident payout too, 12.5%! The second satellite terminal is going to be built this year, not sure whether it is just a media spin or not. And I just knew that MAHB has a(n oil palm) plantation division. Their crop of only 15.6 tonne per hectare is very mediocre to be honest.

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Perhaps the oil palm tees surrounding KLIA? Anyway, odd that MAHB has a finger in that industry.

I thought those are belong to the former Golden Hope Plantations Berhad's (now part of Sime Darby) Sepang Estate. Perhaps the spotters gang can confirm, since they play inside the oil palm fields very often.

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From observing airport movement at BKK, HKG and SIN, find MAHB’s number dubious. Believe Airport Council International’s figure is more accurately reflecting actual movement.

 

Regardless of how well MAHB may claim, they are owing the gomen hundred millions of unpaid concession fees.

 

:drinks:

 

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A follow up news by 'the' aviation reporter, BK Sidhu.

 

MAHB aims to double profits

The Star, 1 March 2008

 

By B.K. SIDHU

 

SUBANG: Malaysia Airports Holdings Bhd (MAHB) is betting on more than doubling its profits by 2013, based on a five-year growth strategy it is mapping out to focus mainly on growing its commercial revenue. This is deemed achievable given the fact the company managed to chalk up a sterling set of results, with a 56% jump in net profit – its highest in recent times – to RM271mil for the year ended Dec 31, 2007 from RM171mil in 2006. On Thursday, the airport operator reported a 20% rise in revenue to RM1.3bil from RM1.1bil before.

 

Managing director Datuk Seri Bashir Ahmad, who has steered MAHB for four years, is confident of the huge potential of growing commercial revenue. The plan would also focus on cost containment and service level enhancement so that in “five years we would not have just doubled but we would truly be an efficient airport operator,” Bashir told StarBiz in an interview yesterday. “Correspondingly, our net profit (from the current figures) should also more than double in five years,'' he added.

 

The doubling of earnings, he said, was achievable provided there was “no change in policy and no downturn in the aviation sector.” To grow its commercial revenue, MAHB will increase commercial space at most of its airports by nearly half, increase commercial rates, and undertake the development of land at the airports it manages. “There is also huge potential for increasing advertising space to bring in the revenue at our airports,” Bashir said.

 

With the increasing demand for low-cost travel and the liberalisation of Asean's capital cities to unlimited flights, passenger traffic at Malaysia's airports is expected to grow. Bashir, however, remains cautious and has forecast a modest 20% growth in passenger volume by 2013. Last year, MAHB handled 45 million passengers at all 39 airports.

 

To cater to the projected growth, Bashir said there would be a need to build up capacity, especially through the setting up of a permanent low-cost terminal catering for up to 30 million passengers. A location has been identified and discussions are still under way with several parties on various issues.

 

Asked if a second satellite building would be built, Bashir said it would depend on passenger growth, adding that such development would only be necessary in six to seven years. To be able to deliver the kind of services that its airports now provide, given that KLIA was voted the second best airport globally in 2007, human resource development is critical. “Airports are huge infrastructures that need to be managed efficiently and we need to develop our human capital so that we are able to enhance our service levels all the time,” Bashir said.

 

Other challenges include being able to “cater to the varying and changing business models of airlines” and being proactive in the development processes, and contending with competition in the region since it would only get more intense. “With competition, it has become increasingly difficult to raise aeronautical tariffs and that is why MAHB is working towards developing other sources of income,” he said.

 

Currently, the aeronautical/commercial revenue equation was 48:52 but with a new plan, the commercial revenue could rise to about 70% by 2013, Bashir said. “Such a move would help ease the burden of earning more aeronautical revenue, thereby giving MAHB the flexibility to work with more airlines,” he said.

 

Besides managing the country's 39 airports, MAHB also manages four airports abroad. On the company's expansion strategy overseas, Bashir said: “We will continue to look for opportunities to manage more airports globally but this would be on a case-by-case basis.”

 

* * * * *

So, the second satellite construction reported a day earlier is just a media spin. What a shame! Noticed that MAHB is incorporating MH's changed of business plan as part of its strategy. I think they need to work out on the new LCCT fast. Datuk TF has been commenting in The Edge that MAHB is VERY SLOW in regards to providing anevue for AirAsia Group to grow.

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Believe the jump in profit is largely contributed from airport tax collected at LCCT. MAHB should reinvest this profit back to LCCT.

 

The current LCCT is only for dry weather operation. If rain, pax can be waiting for umbrella delivery inside the plane for over 30 minutes, both departure and arrival halls are jam packed not unlike puduraya on a bad day.

 

KUL LCCT rain almost 90 days a year, it is almost certain that flight will be delayed in the raining season. AK may not liable or mind for flight delay but create inconvenience to pax and may make LCCT unattractive to other more civilised and organized LCC especially if the LCC offer connecting service.

 

As Jetstar will be providing connecting service on kangaroo route, baggage sorting and on time arrival and departure is critical. It won’t be a surprise that SIN may promise to upgrade the budget terminal for Jetstar hub.

 

If MAHB submit to AK demand to build another bare bone LCCT, doubt KUL can attract other LCC to have their hub here.

 

:drinks:

Edited by KK Lee

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As Jetstar will be providing connecting service on kangaroo route, baggage sorting and on time arrival and departure is critical. It won’t be a surprise that SIN may promise to upgrade the budget terminal for Jetstar hub.

 

If MAHB submit to AK demand to build another bare bone LCCT, doubt KUL can attract other LCC to have their hub here.

 

:drinks:

 

Jetstar is using satellite terminal in KL, so there is minimal effect on KUL being one of the proposed Jetstar hub. Furthermore, the current LCCT is built on LCC's operations model, where it does not includes transiting.

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Malaysia Boleh! KUL should do something DRASTIC! full Makeover.. do something unexpected... be the first

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Azizul...that article highlights MAHB's strategy and it seems to mirror a certain 'untouchable' individual's plans ...

''SUBANG: Malaysia Airports Holdings Bhd (MAHB) is betting on more than doubling its profits by 2013, based on a five-year growth strategy it is mapping out to focus mainly on growing its commercial revenue. This is deemed achievable given the fact the company managed to chalk up a sterling set of results, with a 56% jump in net profit – its highest in recent times – to RM271mil for the year ended Dec 31, 2007 from RM171mil in 2006. On Thursday, the airport operator reported a 20% rise in revenue to RM1.3bil from RM1.1bil before.

 

Managing director Datuk Seri Bashir Ahmad, who has steered MAHB for four years, is confident of the huge potential of growing commercial revenue. The plan would also focus on cost containment and service level enhancement so that in “five years we would not have just doubled but we would truly be an efficient airport operator,” Bashir told StarBiz in an interview yesterday. “Correspondingly, our net profit (from the current figures) should also more than double in five years,'' he added.

 

 

 

Hmm..suspiciously familiar....maybe this is BTP3??? To be honest, I am sick of hearing about cost containment and service level enhancement!

Edited by Izanee

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