MH New Internet Booking Engine: See MASWings'

[Azri M. 0]

Azri, no problem from my end.

 

No problem now, but I reckon Ive tried all afternoon up til now.. but it all worked out now. thanks azizul

[Chan CS 0]

With the introduction of the new internet booking engine, I can see the computers have been set up in MAS BKI airport office, the only one we can get in KK. And people can book their ticket with the computer provided, since the line can go up to 90 numbers infront of us.

 

Anyway, some really funny things happen when I went to their office past few days was, people were actually using the computer to book not only ticket of MAS, Firefly, and MASWings, they check their mail using the computer, and most of all, they book AirAsia ticket with the machine. How funny! So basically I would say, once people get to the computer, they will use it for a loong time checking mail, browsing websites, doing many other stuffs other than booking ticket with MAS.

 

So, congratulation MAS, now I see why AK is better than you, it's because you're actually helping them, and also you make yourself a new enemy, you yourself. You're actually helping your strongest rival to do business, how sarcastic!

[Rozhan 0]

Anyway, some really funny things happen when I went to their office past few days was, people were actually using the computer to book not only ticket of MAS, Firefly, and MASWings, they check their mail using the computer, and most of all, they book AirAsia ticket with the machine.

 

Really? That's great! They do know there is a better airline out there

 

[Loh Wilson 0]

With the introduction of the new internet booking engine, I can see the computers have been set up in MAS BKI airport office, the only one we can get in KK. And people can book their ticket with the computer provided, since the line can go up to 90 numbers infront of us.

 

Anyway, some really funny things happen when I went to their office past few days was, people were actually using the computer to book not only ticket of MAS, Firefly, and MASWings, they check their mail using the computer, and most of all, they book AirAsia ticket with the machine. How funny! So basically I would say, once people get to the computer, they will use it for a loong time checking mail, browsing websites, doing many other stuffs other than booking ticket with MAS.

 

So, congratulation MAS, now I see why AK is better than you, it's because you're actually helping them, and also you make yourself a new enemy, you yourself. You're actually helping your strongest rival to do business, how sarcastic!

 

Shame on MAS's IT depatment.

[Samuel Chy 0]

now i know where should i go when my internet line down.

[Mohd Azizul Ramli 2]

Can any members who have CIMB Enrich Mastercard help me with this matter?

 

After the MH website being 'enhanced', there is a credit card warning at the front page.

 

Important Notice:

 

The payment processing system of Malaysia Airlines’ Website uses the 3D Secure Technology of MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). If the 3D security programme is applicable to your credit card, you will then be re-directed to a page by your issuing bank. On this page, you are required to provide some details for verification purposes. Should you encounter problems with this process, please contact your issuing bank.

 

CIMB credit card holders using this service for the first time are advised to activate the card for online use by contacting the issuing bank.

 

I have yet to make any online purchases since this thing being implemented. Can we proceed as usual?

[Chan CS 0]

Can any members who have CIMB Enrich Mastercard help me with this matter?

 

After the MH website being 'enhanced', there is a credit card warning at the front page.

 

Important Notice:

 

The payment processing system of Malaysia Airlines' Website uses the 3D Secure Technology of MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). If the 3D security programme is applicable to your credit card, you will then be re-directed to a page by your issuing bank. On this page, you are required to provide some details for verification purposes. Should you encounter problems with this process, please contact your issuing bank.

 

CIMB credit card holders using this service for the first time are advised to activate the card for online use by contacting the issuing bank.

 

I have yet to make any online purchases since this thing being implemented. Can we proceed as usual?

 

I don't think this has something to do with the MAS's website, I use another bank's credit card, and it appeared long time ago. I think it's your bank's newly integrated security.

[Mushrif A 3]

Some enhancements in the pipeline, from Feb onwards:Web check-in, 7-day fare range, etc.18 Jan, 2008 MALAYSIA AIRLINES ON TRACK WITH PSS IMPLEMENTATION Malaysia Airlines is on track with its Passenger Services System (PSS) implementation, having completed a number of its planned initiatives on time, since its launch in September 2006.The PSS, developed using aviation IT specialists SITA’s Horizon portfolio of passenger management solutions, plays a key role in achieving revenue enhancement and cost savings which contributes to the success of the national carrier’s Business Turnaround Plan (BTP).At a briefing to the media today Malaysia Airlines’ Senior General Manager Transition Management, Dr Amin Khan said, “Last year, working closely with SITA, we successfully rolled out several solutions for E-ticketing and also the Check in and Boarding functions of our operations. One significant milestone was the e-ticketing implementation with all 10 Global Distribution System (GDS) partners which commenced on 14 May 2007 and completed in early Oct 2007.In addition we also cut over to e-ticketing at all our ticketing offices systemwide on 28 Oct 2007, enabling our own ticketing offices to issue IATA e-tickets and service IATA e-tickets sold by agents well in advance of the IATA deadline.”SITA’s Regional Vice President, South Asia & India, Mr Elyes M'Rad said, “In a very short period of time, Malaysia Airlines has become one of the best airlines in the world when it comes to offering passengers the full range of self-service capability which SITA can deliver through the deployment of state-of-the-art technology. On-line booking is now proving to be hugely popular with Malaysia Airlines’ passengers. They can review their bookings online and modify if necessary. In addition, they can also choose their own seat in advance."By exploiting the full power of the internet and self-service, Malaysia Airlines is giving the consumer more time to do other things and to have a stress-free experience at the airport. Working with Malaysia Airlines, we have ensured the highest degree of automation behind each step of the passenger's journey with the focus clearly on passenger convenience," he added.By 15 January this year, 45 out of 67 Malaysia Airlines routes were enabled for ET and the remainder will be enabled in tandem with the roll out of ET handling capability at the airports. This is expected to be completed by end May 2008.At this point of time, Malaysia Airlines has signed 42 out of 80 Interline ET (IET) agreements with partner airlines to allow interlining, with the rest targeted for completion by end May 2008. The IET agreements provide agents a wider choice of carriers that can be interlined with Malaysia Airlines when effecting flight bookings for customers.Apart from E-ticketing at travel agents and Malaysia Airlines offices, the online booking engines of the airline and its subsidiaries will operate under the PSS environment.For a start, the online booking engine of MASwings, the newly formed subsidiary of Malaysia Airlines operating the Rural Air Services, successfully cut over on 15 Dec 2007.Malaysia Airlines’ new booking engine scheduled to be launched next month will also function on the PSS platform for both domestic and international flights. There will be three virtual ‘cabins’ offering competitive fares ranging from lowest, flex saver to full flex as well as IATA e-ticketing for routes that have been enabled to e-ticket environment. The current booking engine will be phased out by end Feb 2008.A new function, Calendar Shop, will be made available by April 2008. This function will enable web users to book based on the lowest fare offered for a segment within a 7-days range, i.e. 3 days before and 3 days after the selected date.Another aspect of the PSS is the Revenue Integrity System (RIS) which optimizes passenger uplift and improves revenue through optimizing seat bookings. This has a total of 21 modules with 2 modules for ‘Waitlist Clearance’ and ‘Fictitious Name Check’ already rolled out successfully while the other 19 modules will be rolled out by end 2008.As at 31 Dec 2007, the 2 modules have contributed to savings of RM 0.5 million in booking fees and an increase of RM 0.7 million in revenue. Overall the RIS is expected to improve Malaysia Airlines’ bottom line by 2 percent. Similarly the PSS solutions implementation for Check-In and Boarding functions are also on track. Dr Amin said, “As of 15 Jan 2008, 39 out of 40 Malaysia Airlines’ stations with mechanized Departure Control System (DCS) have cut over to the new SITA Departure Control System capable of processing E-Ticket passengers. This facility will also be interfaced with the check-in systems of Malaysia Airlines’ handling agents at another 17 stations by end May 2008”. “Common User Self Service (CUSS) kiosks provided by SITA were cut over at KL International Airport on 15 Dec 2007 for our domestic travel passengers without check-in baggage. This facility in KLIA will be extended to our passengers with checked baggage by July 2008. It will also be rolled out in phases to our other domestic, regional and international stations by October 2008,” he added.The CUSS provides fast check in to passengers, doing away with the need to queue up at check in counters, they only need to go through a simple 5-step procedure to check in and get a boarding pass. In addition, they can choose their preferred seats and register updates to their Malaysia Airlines Enrich account. Malaysia Airlines also targets to cut-over the Web Check-In facility for its customers by February 2008. This facility will provide passenger another self-service capability to check in and select seats through the internet 24 hours before flight departure, doing away with the tiredness of rush and long queues at the airport. “The introduction of the PSS is our commitment to simplifying air travel, offering customers more choices and a straightforward process. The PSS provides our customers with the flexibility and ease of booking and checking-in at their own convenience. As a global carrier, we understand the importance of embracing today’s technological advancement to ensure that our passengers enjoy seamless and hassle-free service. Soon, a Malaysia Airlines passenger will be able to do everything from flight bookings to printing the boarding pass without even having to leave home,” said Dr Amin.The PSS developed using the SITA IT software has enabled Malaysia Airlines to upgrade its frontline operational capability and business processes. These solutions will keep the national carrier abreast with the industry best practices, focused on five core business processes, namely ticketing, fares management, revenue integrity, distribution and departure controls. It also provides flexibility to support its growing business requirements in the most cost effective manner. The state-of-art PSS automates validation of business processes and rules to optimize yield and load. Customers now can take advantage of the E-commerce platform for effective self-administration of their bookings.Issued by: Media Relations, Communications Division Malaysia Airlines, SubangSome enhancements in the pipeline, from Feb onwards:Web check-in, 7-day fare range, etc.18 Jan, 2008 MALAYSIA AIRLINES ON TRACK WITH PSS IMPLEMENTATION Malaysia Airlines is on track with its Passenger Services System (PSS) implementation, having completed a number of its planned initiatives on time, since its launch in September 2006.The PSS, developed using aviation IT specialists SITA’s Horizon portfolio of passenger management solutions, plays a key role in achieving revenue enhancement and cost savings which contributes to the success of the national carrier’s Business Turnaround Plan (BTP).At a briefing to the media today Malaysia Airlines’ Senior General Manager Transition Management, Dr Amin Khan said, “Last year, working closely with SITA, we successfully rolled out several solutions for E-ticketing and also the Check in and Boarding functions of our operations. One significant milestone was the e-ticketing implementation with all 10 Global Distribution System (GDS) partners which commenced on 14 May 2007 and completed in early Oct 2007.In addition we also cut over to e-ticketing at all our ticketing offices systemwide on 28 Oct 2007, enabling our own ticketing offices to issue IATA e-tickets and service IATA e-tickets sold by agents well in advance of the IATA deadline.”SITA’s Regional Vice President, South Asia & India, Mr Elyes M'Rad said, “In a very short period of time, Malaysia Airlines has become one of the best airlines in the world when it comes to offering passengers the full range of self-service capability which SITA can deliver through the deployment of state-of-the-art technology. On-line booking is now proving to be hugely popular with Malaysia Airlines’ passengers. They can review their bookings online and modify if necessary. In addition, they can also choose their own seat in advance."By exploiting the full power of the internet and self-service, Malaysia Airlines is giving the consumer more time to do other things and to have a stress-free experience at the airport. Working with Malaysia Airlines, we have ensured the highest degree of automation behind each step of the passenger's journey with the focus clearly on passenger convenience," he added.By 15 January this year, 45 out of 67 Malaysia Airlines routes were enabled for ET and the remainder will be enabled in tandem with the roll out of ET handling capability at the airports. This is expected to be completed by end May 2008.At this point of time, Malaysia Airlines has signed 42 out of 80 Interline ET (IET) agreements with partner airlines to allow interlining, with the rest targeted for completion by end May 2008. The IET agreements provide agents a wider choice of carriers that can be interlined with Malaysia Airlines when effecting flight bookings for customers.Apart from E-ticketing at travel agents and Malaysia Airlines offices, the online booking engines of the airline and its subsidiaries will operate under the PSS environment.For a start, the online booking engine of MASwings, the newly formed subsidiary of Malaysia Airlines operating the Rural Air Services, successfully cut over on 15 Dec 2007.Malaysia Airlines’ new booking engine scheduled to be launched next month will also function on the PSS platform for both domestic and international flights. There will be three virtual ‘cabins’ offering competitive fares ranging from lowest, flex saver to full flex as well as IATA e-ticketing for routes that have been enabled to e-ticket environment. The current booking engine will be phased out by end Feb 2008.A new function, Calendar Shop, will be made available by April 2008. This function will enable web users to book based on the lowest fare offered for a segment within a 7-days range, i.e. 3 days before and 3 days after the selected date.Another aspect of the PSS is the Revenue Integrity System (RIS) which optimizes passenger uplift and improves revenue through optimizing seat bookings. This has a total of 21 modules with 2 modules for ‘Waitlist Clearance’ and ‘Fictitious Name Check’ already rolled out successfully while the other 19 modules will be rolled out by end 2008.As at 31 Dec 2007, the 2 modules have contributed to savings of RM 0.5 million in booking fees and an increase of RM 0.7 million in revenue. Overall the RIS is expected to improve Malaysia Airlines’ bottom line by 2 percent. Similarly the PSS solutions implementation for Check-In and Boarding functions are also on track. Dr Amin said, “As of 15 Jan 2008, 39 out of 40 Malaysia Airlines’ stations with mechanized Departure Control System (DCS) have cut over to the new SITA Departure Control System capable of processing E-Ticket passengers. This facility will also be interfaced with the check-in systems of Malaysia Airlines’ handling agents at another 17 stations by end May 2008”. “Common User Self Service (CUSS) kiosks provided by SITA were cut over at KL International Airport on 15 Dec 2007 for our domestic travel passengers without check-in baggage. This facility in KLIA will be extended to our passengers with checked baggage by July 2008. It will also be rolled out in phases to our other domestic, regional and international stations by October 2008,” he added.The CUSS provides fast check in to passengers, doing away with the need to queue up at check in counters, they only need to go through a simple 5-step procedure to check in and get a boarding pass. In addition, they can choose their preferred seats and register updates to their Malaysia Airlines Enrich account. Malaysia Airlines also targets to cut-over the Web Check-In facility for its customers by February 2008. This facility will provide passenger another self-service capability to check in and select seats through the internet 24 hours before flight departure, doing away with the tiredness of rush and long queues at the airport. “The introduction of the PSS is our commitment to simplifying air travel, offering customers more choices and a straightforward process. The PSS provides our customers with the flexibility and ease of booking and checking-in at their own convenience. As a global carrier, we understand the importance of embracing today’s technological advancement to ensure that our passengers enjoy seamless and hassle-free service. Soon, a Malaysia Airlines passenger will be able to do everything from flight bookings to printing the boarding pass without even having to leave home,” said Dr Amin.The PSS developed using the SITA IT software has enabled Malaysia Airlines to upgrade its frontline operational capability and business processes. These solutions will keep the national carrier abreast with the industry best practices, focused on five core business processes, namely ticketing, fares management, revenue integrity, distribution and departure controls. It also provides flexibility to support its growing business requirements in the most cost effective manner. The state-of-art PSS automates validation of business processes and rules to optimize yield and load. Customers now can take advantage of the E-commerce platform for effective self-administration of their bookings.Issued by: Media Relations, Communications Division Malaysia Airlines, SubangSome enhancements in the pipeline, from Feb onwards:Web check-in, 7-day fare range, etc.18 Jan, 2008 MALAYSIA AIRLINES ON TRACK WITH PSS IMPLEMENTATION Malaysia Airlines is on track with its Passenger Services System (PSS) implementation, having completed a number of its planned initiatives on time, since its launch in September 2006.The PSS, developed using aviation IT specialists SITA’s Horizon portfolio of passenger management solutions, plays a key role in achieving revenue enhancement and cost savings which contributes to the success of the national carrier’s Business Turnaround Plan (BTP).At a briefing to the media today Malaysia Airlines’ Senior General Manager Transition Management, Dr Amin Khan said, “Last year, working closely with SITA, we successfully rolled out several solutions for E-ticketing and also the Check in and Boarding functions of our operations. One significant milestone was the e-ticketing implementation with all 10 Global Distribution System (GDS) partners which commenced on 14 May 2007 and completed in early Oct 2007.In addition we also cut over to e-ticketing at all our ticketing offices systemwide on 28 Oct 2007, enabling our own ticketing offices to issue IATA e-tickets and service IATA e-tickets sold by agents well in advance of the IATA deadline.”SITA’s Regional Vice President, South Asia & India, Mr Elyes M'Rad said, “In a very short period of time, Malaysia Airlines has become one of the best airlines in the world when it comes to offering passengers the full range of self-service capability which SITA can deliver through the deployment of state-of-the-art technology. On-line booking is now proving to be hugely popular with Malaysia Airlines’ passengers. They can review their bookings online and modify if necessary. In addition, they can also choose their own seat in advance."By exploiting the full power of the internet and self-service, Malaysia Airlines is giving the consumer more time to do other things and to have a stress-free experience at the airport. Working with Malaysia Airlines, we have ensured the highest degree of automation behind each step of the passenger's journey with the focus clearly on passenger convenience," he added.By 15 January this year, 45 out of 67 Malaysia Airlines routes were enabled for ET and the remainder will be enabled in tandem with the roll out of ET handling capability at the airports. This is expected to be completed by end May 2008.At this point of time, Malaysia Airlines has signed 42 out of 80 Interline ET (IET) agreements with partner airlines to allow interlining, with the rest targeted for completion by end May 2008. The IET agreements provide agents a wider choice of carriers that can be interlined with Malaysia Airlines when effecting flight bookings for customers.Apart from E-ticketing at travel agents and Malaysia Airlines offices, the online booking engines of the airline and its subsidiaries will operate under the PSS environment.For a start, the online booking engine of MASwings, the newly formed subsidiary of Malaysia Airlines operating the Rural Air Services, successfully cut over on 15 Dec 2007.Malaysia Airlines’ new booking engine scheduled to be launched next month will also function on the PSS platform for both domestic and international flights. There will be three virtual ‘cabins’ offering competitive fares ranging from lowest, flex saver to full flex as well as IATA e-ticketing for routes that have been enabled to e-ticket environment. The current booking engine will be phased out by end Feb 2008.A new function, Calendar Shop, will be made available by April 2008. This function will enable web users to book based on the lowest fare offered for a segment within a 7-days range, i.e. 3 days before and 3 days after the selected date.Another aspect of the PSS is the Revenue Integrity System (RIS) which optimizes passenger uplift and improves revenue through optimizing seat bookings. This has a total of 21 modules with 2 modules for ‘Waitlist Clearance’ and ‘Fictitious Name Check’ already rolled out successfully while the other 19 modules will be rolled out by end 2008.As at 31 Dec 2007, the 2 modules have contributed to savings of RM 0.5 million in booking fees and an increase of RM 0.7 million in revenue. Overall the RIS is expected to improve Malaysia Airlines’ bottom line by 2 percent. Similarly the PSS solutions implementation for Check-In and Boarding functions are also on track. Dr Amin said, “As of 15 Jan 2008, 39 out of 40 Malaysia Airlines’ stations with mechanized Departure Control System (DCS) have cut over to the new SITA Departure Control System capable of processing E-Ticket passengers. This facility will also be interfaced with the check-in systems of Malaysia Airlines’ handling agents at another 17 stations by end May 2008”. “Common User Self Service (CUSS) kiosks provided by SITA were cut over at KL International Airport on 15 Dec 2007 for our domestic travel passengers without check-in baggage. This facility in KLIA will be extended to our passengers with checked baggage by July 2008. It will also be rolled out in phases to our other domestic, regional and international stations by October 2008,” he added.The CUSS provides fast check in to passengers, doing away with the need to queue up at check in counters, they only need to go through a simple 5-step procedure to check in and get a boarding pass. In addition, they can choose their preferred seats and register updates to their Malaysia Airlines Enrich account. Malaysia Airlines also targets to cut-over the Web Check-In facility for its customers by February 2008. This facility will provide passenger another self-service capability to check in and select seats through the internet 24 hours before flight departure, doing away with the tiredness of rush and long queues at the airport. “The introduction of the PSS is our commitment to simplifying air travel, offering customers more choices and a straightforward process. The PSS provides our customers with the flexibility and ease of booking and checking-in at their own convenience. As a global carrier, we understand the importance of embracing today’s technological advancement to ensure that our passengers enjoy seamless and hassle-free service. Soon, a Malaysia Airlines passenger will be able to do everything from flight bookings to printing the boarding pass without even having to leave home,” said Dr Amin.The PSS developed using the SITA IT software has enabled Malaysia Airlines to upgrade its frontline operational capability and business processes. These solutions will keep the national carrier abreast with the industry best practices, focused on five core business processes, namely ticketing, fares management, revenue integrity, distribution and departure controls. It also provides flexibility to support its growing business requirements in the most cost effective manner. The state-of-art PSS automates validation of business processes and rules to optimize yield and load. Customers now can take advantage of the E-commerce platform for effective self-administration of their bookings.Issued by: Media Relations, Communications Division Malaysia Airlines, Subang

[Walter Sim 1]

wahhhhhhhhhhhhhhhhhhhhhhhh.... blurrr.

[Mushrif A 3]

Obviously I skipped the lessons on "paragraphs" whilst at elementary school.

 

Donno what happened, but salient details in there.

[Mushrif A 3]

Soory here it is again, more legible.

 

Some enhancements in the pipeline, from Feb onwards:Web check-in, 7-day fare range, new online booking engine from next mth, etc.

 

18 Jan, 2008

 

MALAYSIA AIRLINES ON TRACK WITH PSS IMPLEMENTATION

 

Malaysia Airlines is on track with its Passenger Services System (PSS) implementation, having completed a number of its planned initiatives on time, since its launch in September 2006.The PSS, developed using aviation IT specialists SITA’s Horizon portfolio of passenger management solutions, plays a key role in achieving revenue enhancement and cost savings which contributes to the success of the national carrier’s Business Turnaround Plan (BTP).

 

At a briefing to the media today Malaysia Airlines’ Senior General Manager Transition Management, Dr Amin Khan said, “Last year, working closely with SITA, we successfully rolled out several solutions for E-ticketing and also the Check in and Boarding functions of our operations. One significant milestone was the e-ticketing implementation with all 10 Global Distribution System (GDS) partners which commenced on 14 May 2007 and completed in early Oct 2007.

 

In addition we also cut over to e-ticketing at all our ticketing offices systemwide on 28 Oct 2007, enabling our own ticketing offices to issue IATA e-tickets and service IATA e-tickets sold by agents well in advance of the IATA deadline.”SITA’s Regional Vice President, South Asia & India, Mr Elyes M'Rad said, “In a very short period of time, Malaysia Airlines has become one of the best airlines in the world when it comes to offering passengers the full range of self-service capability which SITA can deliver through the deployment of state-of-the-art technology. On-line booking is now proving to be hugely popular with Malaysia Airlines’ passengers. They can review their bookings online and modify if necessary. In addition, they can also choose their own seat in advance."By exploiting the full power of the internet and self-service, Malaysia Airlines is giving the consumer more time to do other things and to have a stress-free experience at the airport. Working with Malaysia Airlines, we have ensured the highest degree of automation behind each step of the passenger's journey with the focus clearly on passenger convenience," he added.

 

By 15 January this year, 45 out of 67 Malaysia Airlines routes were enabled for ET and the remainder will be enabled in tandem with the roll out of ET handling capability at the airports. This is expected to be completed by end May 2008.At this point of time, Malaysia Airlines has signed 42 out of 80 Interline ET (IET) agreements with partner airlines to allow interlining, with the rest targeted for completion by end May 2008. The IET agreements provide agents a wider choice of carriers that can be interlined with Malaysia Airlines when effecting flight bookings for customers.

 

Apart from E-ticketing at travel agents and Malaysia Airlines offices, the online booking engines of the airline and its subsidiaries will operate under the PSS environment.For a start, the online booking engine of MASwings, the newly formed subsidiary of Malaysia Airlines operating the Rural Air Services, successfully cut over on 15 Dec 2007.

 

Malaysia Airlines’ new booking engine scheduled to be launched next month will also function on the PSS platform for both domestic and international flights.

 

There will be three virtual ‘cabins’ offering competitive fares ranging from lowest, flex saver to full flex as well as IATA e-ticketing for routes that have been enabled to e-ticket environment. The current booking engine will be phased out by end Feb 2008.A new function, Calendar Shop, will be made available by April 2008. This function will enable web users to book based on the lowest fare offered for a segment within a 7-days range, i.e. 3 days before and 3 days after the selected date.

 

Another aspect of the PSS is the Revenue Integrity System (RIS) which optimizes passenger uplift and improves revenue through optimizing seat bookings. This has a total of 21 modules with 2 modules for ‘Waitlist Clearance’ and ‘Fictitious Name Check’ already rolled out successfully while the other 19 modules will be rolled out by end 2008.

 

As at 31 Dec 2007, the 2 modules have contributed to savings of RM 0.5 million in booking fees and an increase of RM 0.7 million in revenue. Overall the RIS is expected to improve Malaysia Airlines’ bottom line by 2 percent. Similarly the PSS solutions implementation for Check-In and Boarding functions are also on track.

 

Dr Amin said, “As of 15 Jan 2008, 39 out of 40 Malaysia Airlines’ stations with mechanized Departure Control System (DCS) have cut over to the new SITA Departure Control System capable of processing E-Ticket passengers. This facility will also be interfaced with the check-in systems of Malaysia Airlines’ handling agents at another 17 stations by end May 2008”. “Common User Self Service (CUSS) kiosks provided by SITA were cut over at KL International Airport on 15 Dec 2007 for our domestic travel passengers without check-in baggage. This facility in KLIA will be extended to our passengers with checked baggage by July 2008. It will also be rolled out in phases to our other domestic, regional and international stations by October 2008,” he added.

 

The CUSS provides fast check in to passengers, doing away with the need to queue up at check in counters, they only need to go through a simple 5-step procedure to check in and get a boarding pass. In addition, they can choose their preferred seats and register updates to their Malaysia Airlines Enrich account. Malaysia Airlines also targets to cut-over the Web Check-In facility for its customers by February 2008. This facility will provide passenger another self-service capability to check in and select seats through the internet 24 hours before flight departure, doing away with the tiredness of rush and long queues at the airport. “The introduction of the PSS is our commitment to simplifying air travel, offering customers more choices and a straightforward process.

 

The PSS provides our customers with the flexibility and ease of booking and checking-in at their own convenience. As a global carrier, we understand the importance of embracing today’s technological advancement to ensure that our passengers enjoy seamless and hassle-free service. Soon, a Malaysia Airlines passenger will be able to do everything from flight bookings to printing the boarding pass without even having to leave home,” said Dr Amin.The PSS developed using the SITA IT software has enabled Malaysia Airlines to upgrade its frontline operational capability and business processes. These solutions will keep the national carrier abreast with the industry best practices, focused on five core business processes, namely ticketing, fares management, revenue integrity, distribution and departure controls. It also provides flexibility to support its growing business requirements in the most cost effective manner. The state-of-art PSS automates validation of business processes and rules to optimize yield and load. Customers now can take advantage of the E-commerce platform for effective self-administration of their bookings.

 

Issued by: Media Relations, Communications Division Malaysia Airlines, Subang