affendi osman 0 Report post Posted October 31, 2007 (edited) aiyaaa...what's that? looks awful. Just look at QR's meal...to and frm DPS. It was taken during my recent trip to DPS. Yummy! Edited October 31, 2007 by affendi osman Share this post Link to post Share on other sites
V Wong 0 Report post Posted October 31, 2007 I've not said this often enough: I don't know whether to cry or laugh! Share this post Link to post Share on other sites
Yusoff 1 Report post Posted October 31, 2007 aiyaaa...what's that? looks awful. Just look at QR's meal...to and frm DPS. It was taken during my recent trip to DPS. Yummy! Dearest MH planner/management/etc, those are what people called INFLIGHT MEALS! dork! Share this post Link to post Share on other sites
Samuel Chy 0 Report post Posted October 31, 2007 Are those 2 pathetic looking pieces of bread in the middle supposed to be a lemon + tomato sandwich or something? I can't figure it out. IMHO, the red thingy should be chili. (is that spell like that ) Share this post Link to post Share on other sites
Georg Burdicek 1 Report post Posted October 31, 2007 Are those 2 pathetic looking pieces of bread in the middle supposed to be a lemon + tomato sandwich or something? I can't figure it out. I could not figure it out either. Probably some sort of cucumber or pumpkin. The red thingy is red pepper. Share this post Link to post Share on other sites
Seng Lim 0 Report post Posted October 31, 2007 It's yellow zucchini & red capsicum. Share this post Link to post Share on other sites
Leo 0 Report post Posted October 31, 2007 Hahaha How about something like this. Air Asia also distribute the same thing and also same quality in thier flight meal but with a price of Rm15. Sure Mas would say nothing at all... Share this post Link to post Share on other sites
Walter Sim 1 Report post Posted October 31, 2007 (edited) As Leo said, TF should provide similar or perhaps almost identical snackboxes for sale. See IJ's face after that. PRICELESS!! PREMIUM MY FOOT!! Edited October 31, 2007 by Walter Sim Share this post Link to post Share on other sites
Rozhan 0 Report post Posted October 31, 2007 I heard over NTV7 English News (business section) just now where the divine and revered cheiftain of MAS was foaming in the mouth about reducing 5-7% of fares in the next few years. Also mentioned was MAS' desire to save RM200 million per year on inflight services, and that includes meals. I guess this stupid snackbox is here to stay. They might as well not bother to conduct surveys upon surveys if this cost saving strategy is already set in stone. And that means no more MH flights for me for a long, long time. Share this post Link to post Share on other sites
Izanee 0 Report post Posted October 31, 2007 the surveys are just a gimmick. as mentioned previously in this thread - the interim surveys are a load of crock. the figures were manipulated i'm sure. there's no transparency - after all, this is boleh land. They may be able to save 200 million/year on inflight costs - but lets see how much they can make from falling passenger numbers. increasing surcharges might not help when your load factors start dipping. Good luck to them. I'm not wasting my hard earned money on them anymore. And I WAS one of MH's most loyal supporters. By the way - still no reply to my email to them sent 3 weeks ago. I guess just NORMAL enrich passengers who travel with cheap fares are not counted. I would love to see their faces when their ENRICH Gold/Platinum or biji timah members start deserting these CONmen. Share this post Link to post Share on other sites
Azuddin 1 Report post Posted October 31, 2007 (edited) So that is the meal box on board MH. Continental has better snack tray for their 2 hours domestic flight. I remember flying CO on their 737-500, everyone get a snack tray contains: 1 cheese filled hot pocket (something like a hot bun with melt cheese filling inside) 1 bag of Doritos tortila chip 1 apple 1 packet of biscuit and candy bar a can of soda (you can ask for more if you want) looks like I'll be taking Firefly and Air Asia for my trip to Langkawi this December. Azuddin Edited October 31, 2007 by Azuddin Share this post Link to post Share on other sites
V Wong 0 Report post Posted October 31, 2007 (edited) There have probably made some intelligent estimates ( I hope) - to fleece newcomers/business sponsored/ international passengers entering Malaysia with little choice but fly MH (given the travel boom and demand outstripping supply) and make low yielding passengers the sacrificial lamb... Kind of different view from TG who recently said its A380 will not be configured to be as luxurious as SQ's because 80% of its revenue is from Y, seehere one wonders if MH is trying to desert its non-premium passengers... Edited October 31, 2007 by V Wong Share this post Link to post Share on other sites
V Wong 0 Report post Posted October 31, 2007 (edited) IJ quoted as saying here "Since the launch on Oct 1, we have obtained feedback on 35, 000 customers on 383 flights, where 91 percent are satisfied with it, 5 percent gave compliments, 3 percent gave complaints and 1 percent gave suggestions for improvement. " "If it works we intend to implement it in routes less than three hours flight in the network," said Idris, stressing that currently the meal box is on trial period and therefore are open to changes. If these figures are to be believed, then spotters will soon have a field day cause cows can fly! There is also no need to conduct further survey, just implement it. You've got a winning product here! Delightful.... I don't know whether to cry or laugh yet again Edited October 31, 2007 by V Wong Share this post Link to post Share on other sites
Izanee 0 Report post Posted October 31, 2007 Here is Idris Jala's reply to my email!!!! Idris Jala to me show details 2:39 pm (6 minutes ago) Dear Izanee, Thanks for writing. I am forwarding a circular which I've sent to staff in Malaysia Airlines. I have just briefed all the media representatives (TV and press) this afternoon to show them the customer findings on the light meal in the box. Thanks. Idris ++++++++++++++++++ To : All Staff System-wide Date : 31 October 2007 We are pleased to share with you this update which will be issued as a media release. Malaysia Airlines to ensure sustained growth through 5-Star Airline @ LCC cost ========================================================================= Malaysia Airlines aims to ensure sustained growth by transforming itself into a 5-Star Airline @ LCC cost (FSLCC), providing superior and attractive services and lowering its operating cost. Announcing this today at a media briefing, Managing Director/Chief Executive Officer, Dato' Sri Idris Jala said, "We have already started the ball rolling to transform Malaysia Airlines into a FSLCC as we have been gearing up for the open skies and growing competition in 2009. Our focus is to put Malaysia Airlines strongly on the path of profitable growth for 2008 and beyond. "Being a 5-Star Airline @ LCC cost means we will offer the best products and services that are of 5-star standards, with no compromise on quality or safety. At the same time, we will drive down our cost so that we will then be able to offer highly-competitive fares to customers." He also said, "Lowering cost is about fundamentally changing the way we do things so that we can achieve better results. It is about being smarter in providing what customers feel is of value to them and improving the way the services are delivered. "For example, the hot meals served inflight. Surveys conducted showed that the lamb briyani which is the highest in terms of cost rates the lowest in terms of customer preference. On the other hand, fried rice with chicken satay which is cheaper provides the highest customer satisfaction. So, we will provide the fried rice with chicken satay, giving customers what they value and at the same time, reducing cost." The idea of the light meal box (LMB) came about because majority of airlines in the world already offer this on their short/medium haul flights, for example in Europe and North America. Consequently, Malaysia Airlines decided to test it out. "The light meal box is currently being trialed between 1 October and 31 December 2007. Since the launch of the meal box on 1 October, we have obtained feedback from 35,000 customers on 383 flights. 91 percent of the customers were satisfied with it, 5 percent gave compliments and 1 percent gave suggestions for improvement. It is clear from this that the customers find the light meal box overwhelmingly acceptable. "We will continue to conduct more passenger surveys. We take customer feedback very seriously. If customers say they prefer other types of meals, then we will make the necessary changes. This trial run on the meal box will provide us with the feedback necessary to offer customers what they truly value," Jala explained. Over the last 18 months, Malaysia Airlines has progressively lowered cost across board. "These changes have made us much more competitive and efficient but more needs to be done," he said. These initiatives range from reducing sales and distribution cost by improving its internet capability and online sales penetration; implementing fuel efficiency management as per International Air Transport Association's best practices; and implementing electronic ticketing (eTicketing) through the introduction of the Passenger Services System. "As each paper ticket costs about RM19 per piece, we will save close to RM40 million per year with the introduction of eTicketing. Not only will eTicketing simplify passenger travel, we will pass on the savings, as per the rest of the initiatives, back to customers, by offering them competitive fares. "This will lead to more customers wanting to fly with Malaysia Airlines, and the revenue generated will go to growing our network with focus on key growth markets in Asia, and the purchase of new aircraft. Each of these milestones then adds up to lead to our final goal - continuous, ongoing, profitable growth," he also said. He explained that the Virtuous Cycle of Profitable Growth best captures the key milestones of Malaysia Airlines' pursuit of profitable growth (Please refer to the attached PDF document). "I'd like you to visualize a circle that goes round and round: We start at the centre with being focused on providing 5 Star products and service, and always delivering `Malaysian Hospitality, hassle free, all the way'. This is supported by lowered operating costs, enabling us to transfer the savings to customers, and offering more competitive fares. "The line keeps going which then means that we get more customers wanting to fly with us. The cycle continues and we get more revenue resulting in us being able to invest in growing our network and increasing our capacity. All of these will result in sustained growth." Other major initiatives to put Malaysia Airlines' strongly on the path of profitable growth include growing new businesses. "There is strong potential in our Engineering & Maintenance (E&M) division, and Firefly. Prospects for E&M are bright as the robust demand in regional air travel, and the limited expertise available, will spur the demand for our maintenance, repair and overhaul (MRO) services. Firefly's role as a community airline is now further enlarged with approvals to operate from Subang, Johor Bahru and Kota Kinabalu," Jala added. The E&M division is currently doing more than 30% third party MRO work. By 2010, 50% of the business is expected to be third party work. Meanwhile, Firefly will be expanding to serve 6 domestic and 9 regional routes out of Penang International Airport, 12 domestic and 13 regional routes out of Subang as well as 7 domestic and 14 regional destinations out of Senai International Airport, Johor Bahru. Ends. 91% satisfied!!! pigs can really fly now, can't they? They must be joking. Read the damn circular - nasi goreng with chicken vs. three sandwiches (zuchini/capsicum) ...hmmm. lamb briyani costs the most? of course it does. other airlines can serve it - why can't we? Share this post Link to post Share on other sites
Keith T 2 Report post Posted October 31, 2007 (edited) I'm worried that in the grand scheme of things - the light meal box offered on MH might mark the beginning of the end for hot meals on regional flights in Asia industry-wide. The ability to have a proper meal on flights in Asia was one of the things I looked forward to when holidaying in that part of the world. IF this works for MH, it could be GA the next day, then TG - and soon the likes of SQ and CX? After all, in the need to remain competitive - if it's proven to work, why won't competitors follow suit? Edited October 31, 2007 by Keith T Share this post Link to post Share on other sites
adrianqcs 0 Report post Posted October 31, 2007 Brilliant! He does read our mails after all. I can't really believe that the 3 piece sandwic have a satisfactory rating. Can you show us the attached PDF document? Share this post Link to post Share on other sites
V Wong 0 Report post Posted October 31, 2007 One also gets worried with the amount of propaganda running in MH management: FSLCC = five star@ low cost carrier? (more like Full S%*# Load of Crass Crap) Virtuous cycle of profitable growth? Wow, this one is real Mao inspired Malaysian Hospitality, hassle free all the way? Keep spinning, and we will replace the Golden Kite livery with the Gasing (Spinning Top), another east coast icon Share this post Link to post Share on other sites
KK Lee 5 Report post Posted October 31, 2007 (edited) It is quite clear that no matter how much or how many travellers like us complain, will fall into the 3% unsatisfied customers. LMB is here to stay, at least until 3Q 08. November til February is usually busy period for MH and most of these pax have booked on MH without experiencing the degraded service. Hence, comparative sales for this period will be positive and justify for the FSLCC. The impact of degraded service will probably start to hit MH from 2Q next year. The only way to tell IJ, FSLCC is load of bullsh!t, is to travel on other airlines. Apparently the survey on lamb briyani was conducted on China routes. Most Chinese are known to prefer Chicken than lamb. Guess they don’t give a sh!t on South Asia routes customers. On South Asia routes, instead of lamb briyani, we can now expect to have ‘fried rice with chicken satay’ day in day out. May be on intercontinental routes, they will replace beef with chicken for health reason. At the end, one can expect only chicken or dory fish for hot meal on all MH flight. Edited October 31, 2007 by KK Lee Share this post Link to post Share on other sites
Seth K 3 Report post Posted October 31, 2007 OMG, Continental has better inflight meals than that!!! Share this post Link to post Share on other sites
Sri Ramani K. 0 Report post Posted October 31, 2007 looks to me like it's going to be a fixed reply for all those who complain about the LMB. and about the e-ticket, i thought it was to be put into effect a few days ago already? ah well. Share this post Link to post Share on other sites
Azuddin 1 Report post Posted October 31, 2007 OMG, Continental has better inflight meals than that!!! "work hard, fly right" they really done it. How I missed their Seafood ceasar salad with a big bowl of mushroom soup with garlic bread served on my afternoon IAH-LAX route. Azuddin Share this post Link to post Share on other sites
Izanee 0 Report post Posted October 31, 2007 i told Idris via email that I don't see how they managed to get 91% customer satisfaction - and I told him that i'll be taking my business elsewhere. he replied saying that the snack box will be trialled till 31st december - survey will be done in january 08. i was also worried about what keith has said - that the snack box may herald a new era in inflight services in asia. however, SQ doesn't seem to be stopping. its improving day by day. their latest product is just class. you should expect world class if you pay world class prices. Share this post Link to post Share on other sites
Keith T 2 Report post Posted October 31, 2007 (edited) however, SQ doesn't seem to be stopping. its improving day by day. their latest product is just class. you should expect world class if you pay world class prices. Their services on the ground on the other hand......... Hopefully it gets better with T3 though. But not even T3 will help with the incompetent Indian Call Center that a lot of calls are being diverted to. Edited October 31, 2007 by Keith T Share this post Link to post Share on other sites
izhar 0 Report post Posted November 1, 2007 MAS light meal box is in the news today in The Star newspaper. It seems the new light meal boxes were on trial and will end on the 31st of December. After that they'll make a decision on whether to continue serving them in flights. You can read the news here Share this post Link to post Share on other sites
V Wong 0 Report post Posted November 1, 2007 (edited) OH, how I wish I could stuff those delightful 'sandwic' into their face! Then give them a survey form to fill up OT- a temperamental uncle of mine once insisted the manager of an international fastfood outlet eat the foul food served to him. "Eat it! Eat it!"....and refused a refund Edited November 1, 2007 by V Wong Share this post Link to post Share on other sites