Mohd Suhaimi Fariz 2 Report post Posted August 16, 2019 Some updates on KLIA's ranking :- https://www.msn.com/en-my/travel/news/the-best-and-worst-airports-of-2019/ss-AAFRylL?li=BBr8Mk9&ocid=mailsignout#image=19 Hamad way better than Changi? This is weird. Share this post Link to post Share on other sites
flee 5 Report post Posted August 16, 2019 Hamad way better than Changi? This is weird. I think one flaw of this "survey" is that they did not classify airports according to size or capacity. Small airports will do better as they are not so busy. Share this post Link to post Share on other sites
KJ Lim 0 Report post Posted August 16, 2019 I was taking a domestic flight on the 15 Aug and KLIA are using body scanners now at the domestic security. Share this post Link to post Share on other sites
David.W 0 Report post Posted August 18, 2019 I wonder if KLIA 2 will soon have those body scanners Share this post Link to post Share on other sites
Lim Kar Yong 0 Report post Posted August 19, 2019 This morning domestic departure at KLIA was a nightmare. Long queue everywhere - MH biz class check in counter took me 20min to drop my bag. Then the queue to go through domestic screening snaked all the way to check in counters and continued to Island C where I joined the queue - as usual no one to help man the queue and there were some confusions, and, as usual, many cutting queue "innocently". But the line moved rather quickly, and took about 20min to go through. Then when I boarded the plane to Penang, the captain announced that they had to off load bags for 7 connecting passengers from international flights as they could not make it due to long queue at immigration. Is this normal for morning 8-830am departure? or is it due to the after school holidays rush? Or is KLIA over its capacity? or it is just due to the usual tidak apa attitude, and inefficiency of MAB and other agencies based in KLIA. This reminds me that I should plan to go to KLIA earlier if I have an early morning departure. Share this post Link to post Share on other sites
flee 5 Report post Posted August 19, 2019 Monday mornings are usually bad - airport very crowded and airport staff are unhelpful with their tidak apa attitude. For them, it is biasa lah! I normally arrive 2 hrs before domestic and 3 hrs before international flights. But KLIA is not so bad - klia2 is worse. Really like Puduraya these days. Share this post Link to post Share on other sites
jahur 0 Report post Posted August 19, 2019 This morning domestic departure at KLIA was a nightmare. Long queue everywhere - MH biz class check in counter took me 20min to drop my bag. Then the queue to go through domestic screening snaked all the way to check in counters and continued to Island C where I joined the queue - as usual no one to help man the queue and there were some confusions, and, as usual, many cutting queue "innocently". But the line moved rather quickly, and took about 20min to go through. Then when I boarded the plane to Penang, the captain announced that they had to off load bags for 7 connecting passengers from international flights as they could not make it due to long queue at immigration. Is this normal for morning 8-830am departure? or is it due to the after school holidays rush? Or is KLIA over its capacity? or it is just due to the usual tidak apa attitude, and inefficiency of MAB and other agencies based in KLIA. This reminds me that I should plan to go to KLIA earlier if I have an early morning departure. Had an experience transiting checked in all the way. Arrived in kul satelite around 5pm slightly behind schedule went to transfer immigration at mtb terminal only two of them were open and the queue took me 40minutes to clear. No time to pee had to run to my connecting flight and the flight was delayed for us connecting. Looking at my ticket my layover in kul is 55minutes Am not sure why airlines insist in pairing flights with such short transiting knowing there are many variables out to screw the turnaround upkeep. Share this post Link to post Share on other sites
JuliusWong 0 Report post Posted August 19, 2019 This morning domestic departure at KLIA was a nightmare. Long queue everywhere - MH biz class check in counter took me 20min to drop my bag. Then the queue to go through domestic screening snaked all the way to check in counters and continued to Island C where I joined the queue - as usual no one to help man the queue and there were some confusions, and, as usual, many cutting queue "innocently". But the line moved rather quickly, and took about 20min to go through. Then when I boarded the plane to Penang, the captain announced that they had to off load bags for 7 connecting passengers from international flights as they could not make it due to long queue at immigration. Is this normal for morning 8-830am departure? or is it due to the after school holidays rush? Or is KLIA over its capacity? or it is just due to the usual tidak apa attitude, and inefficiency of MAB and other agencies based in KLIA. This reminds me that I should plan to go to KLIA earlier if I have an early morning departure. More of under staff issue. They can only open few counters at most to handle the huge load, little wonder why the lines snaked through the whole left side of the airport (from entrance POV). Really an embarrassment. Should implement self check-in and self luggage tag function, self drop function already. It's 21st century....... also the security check should be fast and efficient. VMY 2020 is 4 months away..........Let's see how. This afternoon 1:31pm International Departures. How can we improve passengers experience? Share this post Link to post Share on other sites
KK Lee 5 Report post Posted August 19, 2019 This morning domestic departure at KLIA was a nightmare. Long queue everywhere - MH biz class check in counter took me 20min to drop my bag. Then the queue to go through domestic screening snaked all the way to check in counters and continued to Island C where I joined the queue - as usual no one to help man the queue and there were some confusions, and, as usual, many cutting queue "innocently". But the line moved rather quickly, and took about 20min to go through. Then when I boarded the plane to Penang, the captain announced that they had to off load bags for 7 connecting passengers from international flights as they could not make it due to long queue at immigration. Is this normal for morning 8-830am departure? or is it due to the after school holidays rush? Or is KLIA over its capacity? or it is just due to the usual tidak apa attitude, and inefficiency of MAB and other agencies based in KLIA. This reminds me that I should plan to go to KLIA earlier if I have an early morning departure. Monday mornings are usually bad - airport very crowded and airport staff are unhelpful with their tidak apa attitude. For them, it is biasa lah! I normally arrive 2 hrs before domestic and 3 hrs before international flights. But KLIA is not so bad - klia2 is worse. Really like Puduraya these days. Had an experience transiting checked in all the way. Arrived in kul satelite around 5pm slightly behind schedule went to transfer immigration at mtb terminal only two of them were open and the queue took me 40minutes to clear. No time to pee had to run to my connecting flight and the flight was delayed for us connecting. Looking at my ticket my layover in kul is 55minutes Am not sure why airlines insist in pairing flights with such short transiting knowing there are many variables out to screw the turnaround upkeep. It seems security screening sop is inefficient. the person who man the screen also conduct search/inspect. hence, whenever, there is a need to search/inspect a bag, screening process is suspended. It is common to have queue 4/5 deep at MH j class check in counters during weekdays morning. Share this post Link to post Share on other sites
flee 5 Report post Posted August 19, 2019 More of under staff issue. They can only open few counters at most to handle the huge load, little wonder why the lines snaked through the whole left side of the airport (from entrance POV). Really an embarrassment. Should implement self check-in and self luggage tag function, self drop function already. It's 21st century....... also the security check should be fast and efficient. VMY 2020 is 4 months away..........Let's see how. This afternoon 1:31pm International Departures. How can we improve passengers experience? If it is a staffing issue, they have plenty of data to ensure that the airport is adequately staffed during the peak periods. It is not just departures that are delayed, arriving pax also encounter delays of 90 mins or more during busy times. Share this post Link to post Share on other sites
BC Tam 2 Report post Posted August 19, 2019 Maybe a MAHB ploy to counter a certain Tan Sri's consistent allegation that KLIA2 is sub-par compared to KLIA ? Share this post Link to post Share on other sites
BC Tam 2 Report post Posted August 22, 2019 Systems disruption hits KLIA, in process of being rectifiedfrom: https://www.thestar.com.my/news/nation/2019/08/22/systems-disruption-hits-klia-in-process-of-being-rectified#zmuLjUR57MZQgTVC.99 Share this post Link to post Share on other sites
Lim Kar Yong 0 Report post Posted August 22, 2019 Systems disruption hits KLIA, in process of being rectified from: https://www.thestar.com.my/news/nation/2019/08/22/systems-disruption-hits-klia-in-process-of-being-rectified#zmuLjUR57MZQgTVC.99 see, KLIA is not better than KLIA2, hence there is no reason to reduce the PCS of KLIA2 .... Share this post Link to post Share on other sites
flee 5 Report post Posted August 22, 2019 (edited) see, KLIA is not better than KLIA2, hence there is no reason to reduce the PCS of KLIA2 .... Did you read the report in the link? The whole airport was affected. Its worse in KLIA2 cos it handles more pax and there isn't enough seating. Edited August 22, 2019 by flee Share this post Link to post Share on other sites
Waiping 12 Report post Posted August 22, 2019 LABU! LABU! LABU! Share this post Link to post Share on other sites
Chris Tan 0 Report post Posted August 22, 2019 Did you read the report in the link? The whole airport was affected. Its worse in KLIA2 cos it handles more pax and there isn't enough seating. Horrible. AK and MH should collude and stop collecting PSC altogether! Share this post Link to post Share on other sites
Robert 0 Report post Posted August 22, 2019 Im wondering if they are hacked. Seems that you can't even use credit cards at the airport now as per the latest release Share this post Link to post Share on other sites
jahur 0 Report post Posted August 23, 2019 (edited) System is still down at the moment. Cant imagine if mobile telco services at klia is also down its like an EMP disruption. Edited August 23, 2019 by jahur Share this post Link to post Share on other sites
flee 5 Report post Posted August 23, 2019 This is really a major disruption - I am hearing from some friends who are overseas being stranded. Their return flights are now delayed for more than 5 or 6 hours as MAHB has played havoc with all flight schedules! Share this post Link to post Share on other sites
kandiah k 0 Report post Posted August 23, 2019 We have very competent players in Malaysia Share this post Link to post Share on other sites
JuliusWong 0 Report post Posted August 23, 2019 When will KLIA disruption end? Mavcom asks MAHB https://www.malaymail.com/news/malaysia/2019/08/23/when-will-klia-disruption-end-mavcom-asks-mahb/1783559 Doesn't look good on MAHB, even more so after their spat with AirAsia....... Share this post Link to post Share on other sites
flee 5 Report post Posted August 23, 2019 (edited) Sounds like MAHB does not have a clue as to what is going on - so don't know what the fix is. And secondly, MAHB does not have a backup system to kick in in case of a major system breakdown. So everything goes to manual - probably only invented as they go along! I feel sorry for the frontline staff who has to pick up the $hit. Edited August 23, 2019 by flee Share this post Link to post Share on other sites
jahur 0 Report post Posted August 23, 2019 (edited) System still down as of now. Passengers are directed to their gates by staffs while whiteboards are used to fill in flight info and gate position. Edited August 23, 2019 by jahur Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted August 23, 2019 Could it be sabotage? Share this post Link to post Share on other sites
David.W 0 Report post Posted August 23, 2019 How is it possible a IT system could break down for so long? It's as if someone burned all the servers Share this post Link to post Share on other sites
