BC Tam 2 Report post Posted May 27, 2017 British Airways: Computer problems cause flight delays from: http://www.bbc.com/news/uk-40069865 Computer problems are causing delays for British Airways passengers worldwide, the airline has said. WannaCry ? Share this post Link to post Share on other sites
Ashley Lee 0 Report post Posted May 27, 2017 British Airways: Computer problems cause flight delays from: http://www.bbc.com/news/uk-40069865 Computer problems are causing delays for British Airways passengers worldwide, the airline has said. WannaCry ? Perhaps the influx of millions of Enrich members opening their brand new BAEC accounts resulted in this system crash. Share this post Link to post Share on other sites
David.W 0 Report post Posted May 27, 2017 back to old fashion whiteboard handwritten tickets? Share this post Link to post Share on other sites
flee 5 Report post Posted May 28, 2017 Couldn't have happened at a worst time - its Bank Holiday weekend! Someone in BA's IT department should be getting fired! Share this post Link to post Share on other sites
jahur 0 Report post Posted May 28, 2017 Couldn't have happened at a worst time - its Bank Holiday weekend! Someone in BA's IT department should be getting fired! Any system will fail time to time no such thing as 100% working. BA probably had no contigency backup for such big downtime Share this post Link to post Share on other sites
flee 5 Report post Posted May 28, 2017 Any system will fail time to time no such thing as 100% working. BA probably had no contigency backup for such big downtime A large part of an IT department is obsessed with downtime - that is why SLAs are signed with computer vendors to guarantee uptime! So such a failure should not have happened, and if it did, the backups should be kicked into life within hours, if not minutes. Share this post Link to post Share on other sites
Mohd Azizul Ramli 2 Report post Posted May 28, 2017 Share this post Link to post Share on other sites
S V Choong 4 Report post Posted May 28, 2017 That's "Bloody Awful"... Share this post Link to post Share on other sites
Radzi 2 Report post Posted May 28, 2017 Someone in BA's IT department should be getting fired! Most likely someone in management or accounting department. Share this post Link to post Share on other sites
BC Tam 2 Report post Posted May 28, 2017 Most likely someone in management or accounting department. Looks like that is where they (the labour union) are pointing fingers at - apparently many British jobs outsourced to (presumably) cheaper Indian providers But official version has it that the root issue likely be a "power supply issue to its IT system" What ? Someone had a whoopsy moment and flipped the wrong switch 'off' when leaving the room ? (C'mon ......we've all been there) Share this post Link to post Share on other sites
jahur 0 Report post Posted May 28, 2017 Think this is more of an os+database error worsened by hardware fault if its true. Big airline shouldve probably use two way system with another as backup but that would probably drill a hole in their operating expenses and cross referencing data on another system is impossible for such a big company. Share this post Link to post Share on other sites
JuliusWong 0 Report post Posted May 28, 2017 All this happened after Willie Walsh left to be IAG CEO. In Malaysia, we have had same issues although smaller one with Shell after they chopped 200-300 IT staff and moved the job to Bangalore. Since then Shell Malaysia has suffered two major IT meltdown. Good grief if Shell Aviation suffers downtime, their main cash cow along with retail. Share this post Link to post Share on other sites
BC Tam 2 Report post Posted June 6, 2017 (edited) British Airways says IT chaos was caused by human error from: http://www.bbc.com/news/business-40159202 The boss of British Airways' parent company says that human error caused an IT meltdown that led to travel chaos for 75,000 passengers. Willie Walsh, chief executive of IAG, said an engineer disconnected a power supply, with the major damage caused by a surge when it was reconnected. Well ...... Edited June 6, 2017 by BC Tam Share this post Link to post Share on other sites
flee 5 Report post Posted June 6, 2017 IMHO, most IT issues in companies are caused by the management's lack of understanding of IT. IT should be in the DNA of companies these days as almost everything is digital. Yet most managements treat it like an unwanted expense. BA has been cost cutting on IT and now, they live to regret it. Those cost savings pale into insignificance because the compensation that they now have to pay to customers will amount to hundreds of millions of £. Share this post Link to post Share on other sites