jani 0 Report post Posted February 23, 2017 MH lounge also has shower facilities, no? Share this post Link to post Share on other sites
Ashley Lee 0 Report post Posted February 23, 2017 MH lounge also has shower facilities, no? That is correct, for both J and F sides. Share this post Link to post Share on other sites
Jeffery Lim 0 Report post Posted February 23, 2017 That is correct, for both J and F sides. I guessed I must have missed it. I was actually looking around for it and wondered where it is. My mistake for not asking the front desk...silly me Share this post Link to post Share on other sites
BC Tam 2 Report post Posted March 5, 2017 Creative people who don’t sleep at night - Bellew wants youread here: http://www.thestar.com.my/business/business-news/2017/03/04/creative-people-who-dont-sleep-at-night-bellew-wants-you/#3Ep4H20KxIQyXVso.99  Better late than never I guess Share this post Link to post Share on other sites
Khalil Abd Halim 0 Report post Posted March 5, 2017 Creative people who don’t sleep at night - Bellew wants you read here: http://www.thestar.com.my/business/business-news/2017/03/04/creative-people-who-dont-sleep-at-night-bellew-wants-you/#3Ep4H20KxIQyXVso.99  Better late than never I guess  dont know if this will actually address the real problem with MH... i.e their mediocre service compared to other full service airlines in the region Share this post Link to post Share on other sites
jani 0 Report post Posted March 6, 2017 Well you have to give it to them for trying to do something new. Doing this does not discount them focusing on improving service. Share this post Link to post Share on other sites
Najib Ramli 0 Report post Posted March 6, 2017  dont know if this will actually address the real problem with MH... i.e their mediocre service compared to other full service airlines in the region  perhaps this is time for some of us here to roll up their sleeves and join in to help out the company? or at least help out in finding people suited for the job  it is by all means somewhat of a recruitment call Share this post Link to post Share on other sites
Robert 0 Report post Posted March 8, 2017 How about fixing the online checkin? Been trying all day using different browsers. Ended up using my phone which then said no BP available Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted March 8, 2017 How about fixing the online checkin? Been trying all day using different browsers. Ended up using my phone which then said no BP available That's about to be fixed with the new Amadeus system that they're cutting over soon right. Share this post Link to post Share on other sites
flee 5 Report post Posted March 9, 2017 I have had actual experience e-mailing TF to complain about my flight being changed. He solved the problem for me. These days, the customer service is more responsive and greatly improved. Â Having said that, it is always better not to have a problem with your flight arrangements, on MH or any other airline - we have seen how quickly it sours a traveller's experience once that happens. Share this post Link to post Share on other sites
Kee Hooi Yen 0 Report post Posted March 10, 2017 I have had actual experience e-mailing TF to complain about my flight being changed. He solved the problem for me. These days, the customer service is more responsive and greatly improved. Â Having said that, it is always better not to have a problem with your flight arrangements, on MH or any other airline - we have seen how quickly it sours a traveller's experience once that happens. Â I wrote Alan Joyce an email when he was the CEO of Jetstar complaining an customer service issue with JQ. The next day I received an email from the Customer Service and the issue was resolved. Share this post Link to post Share on other sites
Kee Hooi Yen 0 Report post Posted March 10, 2017 Â I wrote Alan Joyce an email when he was the CEO of Jetstar complaining an customer service issue with JQ. The next day I received an email from the Customer Service and the issue was resolved. Â Just to add : the issue I had with their customer service was dragged for many weeks. It was resolved the day after I wrote email to their CEO Share this post Link to post Share on other sites
JuliusWong 0 Report post Posted March 17, 2017 Is anyone facing issue using the MHmobile app? I couldn't not select my choice everytime I use the app. So frustrating. Share this post Link to post Share on other sites
Lim Kar Yong 0 Report post Posted March 18, 2017 Is anyone facing issue using the MHmobile app? I couldn't not select my choice everytime I use the app. So frustrating. Â I also discovered something else. I think after the app was updated, I could no longer see the history of my Enrich activities - I can only see my total miles. I used to be able to see my activities in the past. Share this post Link to post Share on other sites
Mohd Firdaus Bolong 0 Report post Posted April 7, 2017 The app is just annoying these past few weeks. I've tried booking BKI-KBR on several instances, it said no flights on such class on the requested date. But there's a lot of cheap seats available when I book BKI-KUL and KUL-KBR separately. And credit card payment on the app is just useless.. falling way behind their competitors in these instances. Frustrating that I just use other travel app to book MH flights.. shame. Share this post Link to post Share on other sites
Mr.Bandit 0 Report post Posted April 26, 2017 [unofficial] Â Got news that load factor is increasing up to 84.5% but the yield is still under pressure due to homeland competitors keep expanding. Share this post Link to post Share on other sites
BC Tam 2 Report post Posted April 27, 2017 [unofficial] Â Got news that load factor is increasing up to 84.5% but the yield is still under pressure due to homeland competitors keep expanding. Are they likely inching back toward days when a >100% load factor was necessary for breakeven ?! (Manchester wasn't it ?) Share this post Link to post Share on other sites
tktoh 0 Report post Posted April 27, 2017 Malaysia Airlines CEO attempts 'greatest turnaround  http://money.cnn.com/2017/04/23/investing/malaysia-airlines-ceo-peter-bellew-transformation/index.html?sr=fbmoney042517malaysia-airlines-ceo-peter-bellew-transformation0901AMVODtopLink&linkId=36864786 Share this post Link to post Share on other sites
leon t 0 Report post Posted April 28, 2017 wonder exactly how many times have MAS been revamped or have turnarounds in its history? Share this post Link to post Share on other sites
Khalil Abd Halim 0 Report post Posted April 28, 2017 the ques for bag drop in KLIA were horrendous today, so many counters but only handful of them were attended, please MH if you want to adopt common check in method please make sure all your counters are operational! I felt sorry for those senior citizens who had to stand in line for long period of time and the so called dedicated "special needs" line is only a single slowest moving counter of them all! Share this post Link to post Share on other sites
jahur 0 Report post Posted April 28, 2017 the ques for bag drop in KLIA were horrendous today, so many counters but only handful of them were attended, please MH if you want to adopt common check in method please make sure all your counters are operational! I felt sorry for those senior citizens who had to stand in line for long period of time and the so called dedicated "special needs" line is only a single slowest moving counter of them all!Not sure about KUL but check in in Bki has the same s#1t since aerodarat took over. Aerodarat took in plenty of SL1M graduates that are absolutely not competent enough for the front desk, lack the passion for their job plus no guidance from senior mas staffs that are already axed. Heard many of them do not know who their CEO is nor his name, have no idea who their client airlines ceo are, do not adjust when there is sudden influx of heavy queing which i experienced in bki 2 weeks ago. 2mas and 4maswings flights at the hour and only two drop bag counters operating is unacceptable. Share this post Link to post Share on other sites
Lim Kar Yong 0 Report post Posted April 28, 2017 Is the check in at KL Sentral still handled by MAB staff instead of AeroDarat? I noticed they are wearing MAB uniform. Â As a result of the usual congestion at bag drop counters at KLIA, I prefer to drop my bag at KL Sentral and take the ERL to KLIA. With the current RM80 return promotion, it is still a bit cheaper than to take Grab car to the airport if I am travelling alone. Share this post Link to post Share on other sites
jani 0 Report post Posted April 28, 2017 Isn't Aerodarat = MAB? Share this post Link to post Share on other sites
Izanee 0 Report post Posted April 28, 2017 wonder exactly how many times have MAS been revamped or have turnarounds in its history? Â That is why this is the GREATEST turnaround ever Share this post Link to post Share on other sites
Chris Tan 0 Report post Posted April 28, 2017 That is why this is the GREATEST turnaround ever It's gonna be the BEST turnaround you've ever seen. The BIGGEST. It's gonna YUGE. Share this post Link to post Share on other sites
