Naim 6 Report post Posted June 27, 2012 No rants today, MH website okey-dokey? Attempted online checkin, so complicated one -- https://fastcheck.si.../entryUpdate.do Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted June 27, 2012 No rants today, MH website okey-dokey? Attempted online checkin, so complicated one -- https://fastcheck.si.../entryUpdate.do People are probably busy noticing a slight change in the website & formulating their response. Guess what it is? Share this post Link to post Share on other sites
Naim 6 Report post Posted June 27, 2012 (edited) People are probably busy noticing a slight change in the website & formulating their response. Guess what it is? Oh really? I think more important is the process flow of the booking engine with minimal inputs from user. For any e-commerce service, always make it 'dead-easy' to use. And yes, the red is back on the website. Edited June 27, 2012 by Naim Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted June 27, 2012 People are probably busy noticing a slight change in the website & formulating their response. Guess what it is? Hey, since you probably can pick up the phone and dial an internal number - can you ask Corporate Communications to announce to the world out here which is the real new logo and livery? I know that nobody in Corp Comm probably knows the answer, but they can pretend that they do and give us some guidance. Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted June 27, 2012 Hey, since you probably can pick up the phone and dial an internal number - can you ask Corporate Communications to announce to the world out here which is the real new logo and livery? I know that nobody in Corp Comm probably knows the answer, but they can pretend that they do and give us some guidance. I know which logo's the "real" one - but I think it would be best to wait for the announcement on this Friday. Oh really? I think more important is the process flow of the booking engine with minimal inputs from user. For any e-commerce service, always make it 'dead-easy' to use. And yes, the red is back on the website. I agree - and believe me, they are on it, which is why all the issues crept up recently. Share this post Link to post Share on other sites
V Wong 0 Report post Posted June 27, 2012 Oh really? I think more important is the process flow of the booking engine with minimal inputs from user. For any e-commerce service, always make it 'dead-easy' to use. And yes, the red is back on the website. The red is only back in the front page. Perform a mock booking, the very next page, you still see "blue -oh-blue, heartache-oh-heartache wau..." Share this post Link to post Share on other sites
Naim 6 Report post Posted June 27, 2012 The red is only back in the front page. Perform a mock booking, the very next page, you still see "blue -oh-blue, heartache-oh-heartache wau..." Work-in-progress tu, bro. In any case, when a kid, used to play kites, and this MH logo is 'wau kucing', and I can't remember blue ones! Mostly reds. Share this post Link to post Share on other sites
Kaquah 0 Report post Posted June 28, 2012 (edited) To see what upgrade............ This message can be viewed in the following languages. English Français Deutsch 中文(繁體) 中文(简体) 日本語 한국어 Español Ру70сский On Sunday, 08 July 2012 Singapore local time (GMT + , Singapore Airlines and SilkAir will transition to a new reservations system. During this transition, all bookings, reservations and ticketing services through singaporeair.com, silkair.com, call centres, ticket offices and travel agents will not be available between 1800 hours, 07 July 2012 and 2200 hours, 08 July 2012 Singapore local time. Kindly also note that all KrisFlyer-related activities, including the checking of your KrisFlyer membership account, redemption, upgrading and refund services, will not be available both online and offline during this period. We expect to resume these services progressively from 2200 hours on 08 July 2012 Singapore local time. Throughout this period, all our flights are due to operate as scheduled. Please note, however, that Internet, mobile and early check-in will not be available for all flights on 08 and 09 July 2012 Singapore local time. You may wish to check with your airport for information on the flight status. Note to passengers travelling on 08 July 2012 Singapore local time If you are travelling on a Singapore Airlines or SilkAir flight that departs on 08 July 2012 Singapore time*, you will not be able to check-in via the Internet or mobile channels. Early check-in and inter-airline through check-in will also not be available. Check-in will only be available at the departure airport and the counters will open 3 hours before your scheduled time of departure. In addition to your relevant travel documents, please bring along a printed copy of your electronic ticket to the airport for check-in. A list of Frequently Asked Questions and the affected flights can be found here. Changes to KrisFlyer services from 08 July 2012 While we endeavour to minimise the changes to our current membership services, you may wish to note the following differences after we transition to the new reservations system effective from 08 July 2012: Applicable fees for KrisFlyer redemption ticket changes can be paid for only with credit/debit cards; KrisFlyer miles will no longer be accepted. Redemption tickets can no longer be cancelled online. Members should contact KrisFlyer Membership Services or their nearest SIA office. Members who would like to make changes (other than seat and meal preferences) to their redemption bookings ticketed before 08 July 2012 are to contact KrisFlyer Membership Services or their nearest SIA office for assistance. Please refer to our website or follow us on Facebook or Twitter for updates on our transition to the new reservations system. We apologise for any inconvenience during this transition and thank you for your patience and understanding. Yours Sincerely, Shirlene Teo Manager Loyalty Marketing Singapore Airlines Edited June 28, 2012 by Kaquah Share this post Link to post Share on other sites
Naim 6 Report post Posted July 3, 2012 Ok, let's close this ranting session with this epilogue: http://www.malaysianwings.net/forum/index.php?showtopic=17917 Hopefully my next MH booking would be as painless as possible. Share this post Link to post Share on other sites
affendi osman 0 Report post Posted July 3, 2012 U mean 2 superhot girls on the motorbike doc? Share this post Link to post Share on other sites
Isaac 0 Report post Posted October 29, 2012 MAS booking engine has been given a new layout and user interface. Definitely an improvement over the old one. Share this post Link to post Share on other sites
S V Choong 4 Report post Posted October 29, 2012 (edited) Booked a few flights with MH this morning. It seems the new booking engine does not work well with Google Chrome. Had to resort to using Internet Explorer for booking Edited October 29, 2012 by S V Choong Share this post Link to post Share on other sites
BC Tam 2 Report post Posted October 30, 2012 SV, MH2605 is BKI-KUL lah Or you'll be doing a day trip to BKI on 19 Dec ?1 Relocation trip to HK already ? Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted October 30, 2012 Booked a few flights with MH this morning. It seems the new booking engine does not work well with Google Chrome. Had to resort to using Internet Explorer for booking Hey SV, what seems to be the problem with Chrome? I can share it with the tech team as they're monitoring the system. Share this post Link to post Share on other sites
S V Choong 4 Report post Posted October 30, 2012 (edited) Oops my bad, thanks BC. Yes relocation trip during Dec. BI's price is pretty irresistible during peak season. The other alternative would be to fly with D7... Better to fly with BI than D7! Hey SV, what seems to be the problem with Chrome? I can share it with the tech team as they're monitoring the system. It kept giving me this error message about "passenger type" despite I have filled in all the spaces in the passenger info page... Until I have resolved the pax type, it won't let me proceed. I don't get what pax type means and there isn't any drop down menu for it. Thanks Suhaimi. Edited October 30, 2012 by S V Choong Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted October 30, 2012 It kept giving me this error message about "passenger type" despite I have filled in all the spaces in the passenger info page... Until I have resolved the pax type, it won't let me proceed. I don't get what pax type means and there isn't any drop down menu for it. Thanks Suhaimi. Passenger type is adult/child/infant selection. How did you clear it then? Share this post Link to post Share on other sites
Naim 6 Report post Posted October 30, 2012 Still got 'teething' problems? I thought middle-aged already. Share this post Link to post Share on other sites
Yue Lee 0 Report post Posted October 30, 2012 The business class offers seems to have ceased despite advertising the sale until 5 November Any idea how i can get the sale ticket price before this revamped booking engine fired up? Share this post Link to post Share on other sites
BC Tam 2 Report post Posted October 30, 2012 Still got 'teething' problems? I thought middle-aged already. Myth, as anyone who has had to deal with wisdom teeth issues will testify Share this post Link to post Share on other sites
Sharil Abdul Rahman 0 Report post Posted October 30, 2012 One thing i miss about the new engine is the breakdown for surcharges. anybody can see that on the engine? Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted October 30, 2012 One thing i miss about the new engine is the breakdown for surcharges. anybody can see that on the engine? It is there, if you click on it. In fact, I think the new engine is significantly more transparent, especially on fare rules and surcharges. But it is still full of errors. My bookings are no longer accessible after logging in. Also cant seem to update profile...generates silly error messages I'm sure there are tonnes more of such bugs that need to be discovered.. Share this post Link to post Share on other sites
V Wong 0 Report post Posted October 30, 2012 (edited) I like the new booking interface..but don't like the order for flights arranged based on price instead of time. Mistakes bound to occur. As for the bugs, it has been many years since we pointed it out here, to no avail... just got to live with it like some virus in your system. Edited October 30, 2012 by V Wong Share this post Link to post Share on other sites
Isaac 0 Report post Posted October 30, 2012 I like the new booking interface..but don't like the order for flights arranged based on price instead of time. Mistakes bound to occur. I concur. Perhaps they should let people to choose if they want to see the flights based on time or price. Share this post Link to post Share on other sites
S V Choong 4 Report post Posted October 30, 2012 (edited) Passenger type is adult/child/infant selection. How did you clear it then? Suhaimi, I didn't manage to clear it, as it didn't allow me to choose between adult. child or infant. I do have a child and an infant with my booking. So, instead of using Google Chrome, I had to load up my Internet Explorer and then re-do the booking again from scratch and it had no problem! Hope you guys are able to fix the problem soonish. Love the booking engine and it is much better than the one you had before. Edited October 30, 2012 by S V Choong Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted October 30, 2012 Suhaimi, I didn't manage to clear it, as it didn't allow me to choose between adult. child or infant. I do have a child and an infant with my booking. So, instead of using Google Chrome, I had to load up my Internet Explorer and then re-do the booking again from scratch and it had no problem! Hope you guys are able to fix the problem soonish. Love the booking engine and it is much better than the one you had before. Yeah, you can't change the pax type on the passenger info - the selection is made during the early part of the booking when you select the amount of pax. Just a hunch - it's probably something regarding the date of birth selection. If you can forward a screenshot of the error message it'll help tremendously! Share this post Link to post Share on other sites
