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JuliusWong

Changes in AirAsia's refund policy

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According to the AirAsia's feedback.

 

AirAsia Hi En Man, yes the service recovery options for Cancellation, Changes of Schedules are as per stated in Term and Conditions.

 

AirAsia Yes En Man, unless stated in our Flight Cancellation or Flight Rescheduled notification.

Edited by Ikman Ikreza

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In the UK, there is an Unfair Contract Terms Act that can set aside unfair T&Cs in a contract. We should have a similar law here too. Why is the govt. sleeping on this kind of legislation?

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In the UK, there is an Unfair Contract Terms Act that can set aside unfair T&Cs in a contract. We should have a similar law here too. Why is the govt. sleeping on this kind of legislation?

 

Because the government (and the opposition) only champion issues that receives wide coverage & are beneficial to their political aspirations.

Edited by Mohd Suhaimi Fariz

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In the UK, there is an Unfair Contract Terms Act that can set aside unfair T&Cs in a contract. We should have a similar law here too. Why is the govt. sleeping on this kind of legislation?

 

If not mistaken according to the Contract Act 1950 and the improvement Consumer Protection (Amendment) Bill 2010

This two act is enough to protect our consumer by set aside the unfair contract Term and Condition.

 

The problem is in the consumer awareness is not as United Kingdom, they fully utilizes the power given by law。

The attitude in Malaysia is half loaf is better then no bread.

 

If not mistaken again, few year ago in a Consumer Tribunal Case AirAsia is lose on this situation.

Somebody was bought the ticket at the promotion price, but the next promotion the price is cheaper then the early one.

That consumer was complained into the tribunal and finally get the compensation from the AirAsia because he is feel cheated by AirAsia

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anyone, please tweet Tan Sri Tony Fernandez la..or DS Najib or even Tan Sri Rafidah.

to look into this...i ll send email to persatuan pengguna pulau pinang.

we all do our part..we need to be united as consumer..otherwise we ll be the victim.

If many complaints from consumer..i think they may react..

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anyone, please tweet Tan Sri Tony Fernandez la..

 

you can do it yourself -- @tonyfernandes

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Another attempt to rip off the customer. Especially with the statement justifying cancellation including the term " or commercial reasons".

 

These refund terms are illegal in many countries and probably some that they currently fly to. They would have to provide a full refund of your payment as an option.

 

Geoff

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Another attempt to rip off the customer. Especially with the statement justifying cancellation including the term " or commercial reasons".

 

These refund terms are illegal in many countries and probably some that they currently fly to. They would have to provide a full refund of your payment as an option.

 

Geoff

 

Just plead ignorance when brought to the court of law.. then insist that the group has always been transparent in pricing and fair to customers...

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