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Pieter C.

MalaysianWings 7th Anniversary 30 June 2012

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Did receive any message from Agoda as yet; how about Lilac Relax Residence, which is next-door and 'very good 8.9'...? Cost in Euro 35 p/n

 

Queens Garden is a 7.4 and the Phoenix is a 7.7 according Agoda...

 

No idea where Building 1 is, as opposed to Building 2; read somewhere, though, it's NOT at the same address and not even close to Riverview :finger:

 

Don't know about you, but I think it's all 'fishy' and prefer to move to either Lilac or Phoenix, just to be safe !!!

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I'm happy with whatever you guys decide. I can cancel my booking and get a full refund, then I can book at the hotel where we finally decide to stay.

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The hotel has been under a renovation for a Building 1which is a riverview, but the hotel will move all guests to Building 2 where is not under any renovation or construction.

 

From this, I gather that the hotel will honour the Agoda bookings. And since Prompong has shown to us that Building 2 is OK for spotting, I am planning not to cancel my booking and go ahead with it.

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Sounds good to me.

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Got news today. Since their alternative hotel is just next to Queen's, and slightly higher rating too, I think I'll move there.

 

Dear WAI PING NG,

 

 

Due to certain technical issue, the original hotel could not confirm your current booking and we may need to relocate your accommodation to alternative hotel as below:

 

The Phoenix Bangkok

http://www.agoda.com/asia/thailand/bangkok/the_phoenix_hotel_bangkok.html

3 star hotel (same star rating with original hotel)

Very close to original hotel, less than 1 minute walk

Newer hotel and nicer hotel condition

Hotel also offers free airport transfer

 

 

Please refer to the link below for more information and get back to us.

 

http://www.agoda.com/asia/thailand/bangkok/the_phoenix_hotel_bangkok.html

 

 

 

Otherwise, you may also be able to cancel this booking without charge and submit another booking via Agoda website for hotel of your choice.

 

 

If you need to speak with an Agoda Customer Support Specialist, please dial the number below (international charges will apply):

+44 (0)20 3027 7900

 

 

 

 

Please reply this email in return.

 

 

 

Thank you.

 

 

Best Regards,

Mohana . S

Agoda Customer Support Specialist

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The Phoenix Hotel looks good and it's still very cheap. I'm happy to move there. I've just cancelled my booking with Queen's Garden, so I can book anywhere now. Can we get a consensus soon so I can book my accommodation?

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Phoenix Bangkok Hotel is very near. So it should be OK, I guess. I am OK with the move as well. :)

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I thought I have confirmed my switch to Phoenix Hotel but got this instead.

 

Dear WAI PING NG,

 

With reference to your booking ID 15653569 as detailed below:

 

Hotel: Queen's Garden Resort At Riverview

Room Type: Standard with transfer roundtrip

City/Country: Bangkok/Thailand

Arrival: June 29, 2012

Departure: July 2, 2012

 

Kindly noted that this hotel unable to honour your stay due to fully booked issue, please advise us whether you accept this alternative hotel from us. The alternative hotel is The Phoenix Hotel, it was just next to the current hotel, you can have a look at:http://www.agoda.com/asia/thailand/bangkok/the_phoenix_hotel_bangkok.html .

 

If you not happy with this, you can cancel booking with full refund. Please advise us which option do you prefer.

 

Thanks.

 

Regards,

Ethan

2 June 2012

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Ok. I just booked at the Phoenix Hotel. :good:

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I thought I have confirmed my switch to Phoenix Hotel but got this instead.

 

Dear WAI PING NG,

 

With reference to your booking ID 15653569 as detailed below:

 

Hotel: Queen's Garden Resort At Riverview

Room Type: Standard with transfer roundtrip

City/Country: Bangkok/Thailand

Arrival: June 29, 2012

Departure: July 2, 2012

 

Kindly noted that this hotel unable to honour your stay due to fully booked issue, please advise us whether you accept this alternative hotel from us. The alternative hotel is The Phoenix Hotel, it was just next to the current hotel, you can have a look at:http://www.agoda.com/asia/thailand/bangkok/the_phoenix_hotel_bangkok.html .

 

If you not happy with this, you can cancel booking with full refund. Please advise us which option do you prefer.

 

Thanks.

 

Regards,

Ethan

2 June 2012

I got a call from them today. I confirmed the change to Phoenix Bangkok Hotel and within a couple of hours, they sent an email confirmation and hotel voucher to me. So I am now confirmed for Phoenix Bangkok Hotel, as is Josh T.

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I got a call from them today. I confirmed the change to Phoenix Bangkok Hotel and within a couple of hours, they sent an email confirmation and hotel voucher to me. So I am now confirmed for Phoenix Bangkok Hotel, as is Josh T.

Cool!

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Cancelled my Queens Garden for Phoenix Hotel via Agoda too...so, we're all set at Phoenix, I guess :pardon:

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Cancelled my Queens Garden for Phoenix Hotel via Agoda too...so, we're all set at Phoenix, I guess :pardon:

Wlecome to the Phoenix, Pieter! :good:

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I just managed to make the switch after 2 emails from agoda and 2 calls to Singapore.

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Thanks a lot for sharing, Prompong; at least, it get's us the idea...

 

How do we ask access to the roof: reception ?

 

Guys,

 

Hotel website says free shutter (!) bus service available: do you have to phone them, or do they stop regularly at Arrivals ?

Or do you've to send them an email with arrival details ?

 

How did you book this ? Hope to see you all in 3 weeks' time... :pardon:

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Hey guys, enjoy your spotting and MWIngs anniversary up in BKK despite some hotel booking issue. :diablo:

 

I was unable to join you guys but I am sure all of you will have lots of fun there :drinks: !

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Thanks for the pic Prompong!

 

Pieter, was asked to I emailed them by Agoda. I emailed the hotel last week regarding my flight details and till now , no reply from them.

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Thanks for your warm greetings, Chaity! I hope you can also help send the "light" to us! :)

 

I am not so sure about airport transfers to the hotel - I suppose there might be counters and/or representatives around the arrival hall. One thing that I have noticed in Thailand is not to panic in the arrival hall taxi operator frenzy. Just take your time to look around before comitting your choice.

 

There is still time to email and wait for a reply from the hotel.

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Francis, 1 runway closure may not be a bad news. As all aircraft will be landing and departing on 1 runway so we won't miss some of the action. If the spot is about halfway down, we can get landing and rotation shots.

 

If I'm not mistaken, they're closing east runway . East runway should be 19L/01R. The hotel that we are staying is for 19R.

So I don't think we are affected in the bad way.

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Hon Kit,

 

Well, it means all landings will be made only on the good runway.

 

Only narrow bodies are taking off from the runway that is being resurfaced. Yes, it may mean that things are a little simpler as all landings will come in on one runway only.

Edited by flee

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