BC Tam 2 Report post Posted July 2, 2011 Pardon the ignorance in advance What is the chance of seeking a refund on a confirmed booking with Air Asia should I wish to cancel the itinerary ? I understand fees are applicable Thanks in advance Share this post Link to post Share on other sites
flee 5 Report post Posted July 2, 2011 Answer here: http://www.airasia.com/ask/template.do?id=145 Share this post Link to post Share on other sites
Isaac 0 Report post Posted July 2, 2011 Call me lucky but i got a full refund for my ticket last year. And no, it wasn't Air Asia's fault at all. A friend bailed on us on the last minute and everyone had to cancel. I was the one who went to the office at LCCT KK to request for the refund as i was the lead passenger. The first time i went there, i was told that i can only request for a refund when both the flights (outbound & inboud) had already depart, much to my dismay because this means i have to go back there for a second time. Anyway, i went to their office again two weeks later. I was told the refund process will take approximately 30 working days and it can either be refunded to the credit card i charged the tickets to or directly to my bank account (any bank). I was also told that i'll only get back about 1/3 of the money i had paid after deducting all the administrative fees. Well, no biggie. At least i still get to recover some of my money. So, two months had passed and there was still no sign of the refund. I went to the office again. Didn't scold them, didn't show them a sour face either. Told them it's been more that 30 working days and i still haven't got my refund. Guess she can sensed the disappointment. The girl seemed genuinely apologetic. She promised she'll do a follow up and voilà. The money showed up in my bank account transaction history about a week later and it was a full refund The refund was done through IBG and money came from Citibank, by the way Share this post Link to post Share on other sites
Mike P 0 Report post Posted July 2, 2011 I've a friend who couldn't make the trip to Christchurch this coming August trip. I don't really care to cancel and ask for refund, instead, hoping the name could be changed for someone else. Bought it in a promo fare and I understand only regular fare can get the name changed Share this post Link to post Share on other sites
Mohd Azizul Ramli 2 Report post Posted July 2, 2011 We have a lot of refund cases compiled in this thread. http://www.malaysianwings.net/forum/index.php?showtopic=9498 Share this post Link to post Share on other sites
BC Tam 2 Report post Posted July 2, 2011 Thanks flee Quite definitive there Share this post Link to post Share on other sites
Mike P 0 Report post Posted July 7, 2011 Anyone ever got the refund for promo fare too? Share this post Link to post Share on other sites
KK Lee 5 Report post Posted July 7, 2011 Anyone ever got the refund for promo fare too? Promo fare is not refundable or changeable. Share this post Link to post Share on other sites
S M Tang 0 Report post Posted July 7, 2011 Promo fare is not refundable or changeable. I actually got a refund from AK about 3 years back but that was due to medical reason with a doctor's letter stating that passenger isn't fit to fly. Share this post Link to post Share on other sites
