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Some 2,700 passengers affected by Tiger Airways' flight cancellations

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SINGAPORE : Budget carrier Tiger Airways cancelled nearly half of its flights out of Singapore on Friday due to technical faults with its aircraft.

 

Online flight status information provided by Changi Airport showed that 15 out of 33 flights scheduled to depart on Friday had been cancelled.

 

It is estimated that as many as 2,700 passengers may have been affected.

 

The cancellations affected flights to Kuala Lumpur, Penang, Jakarta, Phuket, Krabi, Bangkok, Perth, Chennai and Macau.

 

Responding to queries from Channel NewsAsia, the Singapore-based low cost carrier said two of its Airbus A320 aircraft have experienced technical issues over the past few weeks and were grounded for extended checks and maintenance.

 

The technical issues included faults with the electrical supply to the braking system of one aircraft, while the second aircraft experienced fuel tank contamination.

 

One of the aircraft had to be sent back to Airbus' headquarters in Toulouse, France.

 

The carrier said this has caused significant disruption to its flight programme, which have resulted in the rescheduling and cancellation of flights.

 

Tiger Airways has a total of 19 Airbus A320 aircraft in its fleet. Ten are operated from Singapore, and the remaining nine from Australia.

 

 

http://www.channelnewsasia.com/stories/singaporelocalnews/view/1084591/1/.html

A Tiger spokesperson said passengers have been offered various alternative options such as refunds and alternative flights.

 

The cancelled flights are as follows:

 

TR2152 / Phuket

TR2104 / Bangkok

TR2182 / Krabi

TR2544 / Kuala Lumpur

TR2456 / Kuala Lumpur

TR2716 / Perth

TR2636 / Chennai

TR2908 / Macau

TR2426 / Penang

TR2108 / Bangkok

TR2154 / Phuket

TR2272 / Jakarta

TR2638 / Chennai

TR2652 / Bangalore

TR2462 / Kuala Lumpur

 

I happened to be booked on TR2428 / 30SEP / SINPEN but was cancelled and was rebooked onto TR2426 / 01OCT, which was also subsequently cancelled.

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Wow, even sending 1 Airbus to France !!! :blink:

 

Cannot they send a few from Australia down to Singapore to supplement the fleet there ? :huh:

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Wow, even sending 1 Airbus to France !!! :blink:

 

Cannot they send a few from Australia down to Singapore to supplement the fleet there ? :huh:

 

Australia's fleet of 9 A320s are either based out of Adelaide or Melbourne. As it is they are stretched to the limit so getting an aircraft to Singapore would be difficult as Tiger's Australian ops would be affected as it would take a while (8 hours potentially?) to get the aircraft to Singapore.

 

Alex.

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Too much destination, too few aircraft.. greedy <_>

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Too much destination, too few aircraft.. greedy <_>

so when they max-use their teeny-weeny fleet, they got all sort of problems... heh.. but still, with good maintenance and checks, shouldn't be any problem at all, aight?

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Tiger flight cancellations due to grounded aircraft

 

SINGAPORE: Budget carrier Tiger Airways said its recent cancellations of some flights were due to two aircraft being grounded.

 

In a statement, Tiger said the disruptions were caused by the impact of technical issues with two Singapore-based aircraft.

 

The planes required extended maintenance, leading to disruptions, with some flights being rescheduled or cancelled to minimise overall disruption.

 

Tiger said one aircraft was out of operation for several weeks.

 

As the aircraft was only delivered in February this year, Tiger said it had successfully claimed against the warranty of the aircraft.

 

A second technical issue involved fuel tank contamination, which resulted in the aircraft being removed from service for a week.

 

Tiger said its bookings remained strong and added it thanked its customers for their continued support.

 

http://www.channelnewsasia.com/stories/singaporebusinessnews/view/1084988/1/.html

 

Well it surely ain't getting my support anymore.

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This sort of thing was common in AirAsia's early days. However, once the fleet size grows, aircraft going tech will become less of a problem.

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Somehow, the sums do not add up. Two out of ten aircraft (20 percent of the fleet) are grounded and the airline had to cancel almost 50 percent of its flights ... I am certain there is more to this episode than what the airline reportedly said is the problem. Could there have been an exodus of pilots to other airlines and this resulted perhaps in a shortage of crew?

 

At least nine departures were cancelled on 6 Oct and a further eight departures today ... and one can imagine how such cancellations mess up travel plans for those unfortunate enough to be booked on the affected flights. Tiger's refund is little consolation for those who have already paid for their hotel accommodation and other ground arrangements ... and trying to purchase a ticket for travel at short notice can only means paying very high fares to get to the same destinations.

 

Tiger's lack of effort in service recovery does nothing to instil confidence and too many passengers have been left high and dry in the past. LCC passengers paid for no frill flights ... they did not pay for bad service, rude retorts, cancelled flights, wasted time, curtailed trips etc. And travellers should learn the value of their dollars by voting to fly with those who are more responsible. In the same way the airline shoves the refund in your face and tells you its "just too bad", travellers should take their custom to another airline and tell the airlines they shun "just too bad too".

 

For the record, for the period from 2004 till around 2007, Tiger Airways was easily my favourite LCC. And then their service attitude went from bad to worse and it did not help that Swissport provide ground handling for them at the Budget Terminal, using a bunch of snooty Caucasians peforming meagre tasks that could have been assigned to rather more ordinary people ... assisted by ground staff who are dressed to look like a bunch of itchy-footed footballers from the bottom of the league table. In the meantime, Jetstar Asia Airways has done a much better job at offering cheap flights and decent service.

 

KC Sim

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Being partially owned by SQ, couldn't they have helped out for a short period ?

 

Or lease in other aircraft ?

 

Even KLM is 'asking' KLC or Transavia.com (mind you, this is a LCC), when their resources fail to provide the aircraft for the flight(s); cancellation is the last thing, you wanna do... :nea:

 

(would have been fun to see 3K aircraft operating wetlease flights for TR)

 

Good to see your point of service difference between the two, KC...I've always preferred 3K all along compared to TR...

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Somehow, the sums do not add up. Two out of ten aircraft (20 percent of the fleet) are grounded and the airline had to cancel almost 50 percent of its flights ... I am certain there is more to this episode than what the airline reportedly said is the problem. Could there have been an exodus of pilots to other airlines and this resulted perhaps in a shortage of crew?

 

At least nine departures were cancelled on 6 Oct and a further eight departures today ... and one can imagine how such cancellations mess up travel plans for those unfortunate enough to be booked on the affected flights. Tiger's refund is little consolation for those who have already paid for their hotel accommodation and other ground arrangements ... and trying to purchase a ticket for travel at short notice can only means paying very high fares to get to the same destinations.

 

Tiger's lack of effort in service recovery does nothing to instil confidence and too many passengers have been left high and dry in the past. LCC passengers paid for no frill flights ... they did not pay for bad service, rude retorts, cancelled flights, wasted time, curtailed trips etc. And travellers should learn the value of their dollars by voting to fly with those who are more responsible. In the same way the airline shoves the refund in your face and tells you its "just too bad", travellers should take their custom to another airline and tell the airlines they shun "just too bad too".

 

For the record, for the period from 2004 till around 2007, Tiger Airways was easily my favourite LCC. And then their service attitude went from bad to worse and it did not help that Swissport provide ground handling for them at the Budget Terminal, using a bunch of snooty Caucasians peforming meagre tasks that could have been assigned to rather more ordinary people ... assisted by ground staff who are dressed to look like a bunch of itchy-footed footballers from the bottom of the league table. In the meantime, Jetstar Asia Airways has done a much better job at offering cheap flights and decent service.

 

KC Sim

 

I agree 110%. I've lost complete confidence in them, having cancelled 4 out of 4 flights for me. I've decided to take my money elsewhere.

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