Check in at KUL

[KK Lee 5]

During peak period (e.g. morning), queuing time for MH EY check in is over 20 minutes.

 

This queue is for internet check-in bag drop off.

 

Comparing (the ratio) of number of pax with check-in counters between MH and AK, may be in favour of AK. However, MH allow check in up to 24 hours in advance.

 

[liza 1]

try self check in kiosk and drop luggage at the drop-in counter

[Waiping 12]

I was at KLIA MTB a few months ago and saw a pretty long check-in queue, but nobody at the luggage drop. So I asked if could check-in using the kiosk and luggage drop. In the end only took me less than 10mins including luggage drop.

[KK Lee 5]

Have been trying to checkin by internet on MH for the whole day but unsuccessful After selected flight in step 3 ‘Select Flights’ then ‘Connection closed by remote server’. Is internet checkin not available on Sunday or down for maintenance?

 

To checkin online;

LH, SQ need PNR, first name and last name.

KL need PNR and flight number.

AK need departure airport and arrival airport and PNR

MH need PNR, first name, last name, date, flight number and departure airport.

 

Curious to know why MH need to input so many fields? Kiasu?

Edited September 19, 2010 by KK Lee

[Sanjay Thaker 0]

Mr. Lee, i managed to get my check in done with just PNR, first name and last name for a flight KUL/AKL about 3 months ago. Not sure if there's been any changes ever since

[V Wong 0]

My critism of MH which fell on deaf ears - for the nth time: the IT dept needs a revamp, revolution, whatever you call it. The current system epitomizes the whole of MH machinery - 'there is no probem wat, vher got probem?'

[KK Lee 5]

MH ticket bought online doesn’t has e-ticket number. Self checkin kiosks at KLIA don’t have PNR option. Hence, MH ticket bought online need assistance from minder for self checkin

 

Why MH and MAB can’t make life simple?

[Mushrif A 3]

It is strange that the email/ info generated by online purchases do not have the e-ticket numbers - when this is the most important piece of info - even more than the PNR. One has to call up the MH contact centre and ask to be emailed the e-tkt numbers.

 

This is soooo typical MH. Very rough around the edges and never pays attention to details!

[jani 0]

Are you sure it's not there? Or are we talking about different things?

 

Bought this ticket online few months ago.. Did they change the system?

 

[Sandeep G 1]

This problem check-in for MAS has been around for years.. morning and evening rush hours are terrible...

 

Over 216 check-in counters available and MAS uses two rows for intl EY pax - E & F... Perhaps using different islands for different regions of the world could be a potential idea for MAS to improve the overall pax experience???

[KK Lee 5]

Are you sure it's not there? Or are we talking about different things?

 

The printout of ‘booking confirmation’ didn’t include e-ticket number.

Edited September 20, 2010 by KK Lee

[Mushrif A 3]

Are you sure it's not there? Or are we talking about different things?

 

Bought this ticket online few months ago.. Did they change the system?

 

 

It seems that whatever they did to the system since then, the emailed itinerary and confirmation now lacks the all-important e-tkt number.

[jani 0]

Wow why would they do that? Hope they fix this soon. Terrible.

[KK Lee 5]

TG has 8 counters; 2 for J-class, 1 for internet checkin and 5 for EY.

 

TG internet checkin need only PNR.

[KK Lee 5]

3K, Jetstar, only 2 counters were opened.

[KK Lee 5]

I don’t seem to have luck with MH internet checkin, have been trying to checkin since last night and still couldn’t get pass ‘Select Flight’ page and keep encounter;

 

'We are unable to process your check-in request at this moment. Try again later or contact Malaysia Airlines Call Center or check-in at the airport. [ER100]'

 

Hope TF will terminate the current vendor.

[JuliusWong 0]

I think MH, BI, MI, and SQ use Abacus reservation system....it is a pain in the *toot* to use the system.....

Edited August 14, 2011 by JuliusWong

[Raymund Yeoh 1]

I think MH, BI, MI, and SQ use Abacus reservation system....it is a pain in the *toot* to use the system.....

 

 

For me so far no problem when doin OLCI for MI & CX ......I use them every month......

[KK Lee 5]

 

MH checkin counter open at 5.30am

[KK Lee 5]

Noon may be not a peak departure period for MH but nevertheless over 50% of flights are MH

 

Indonesian airlines are concentrated in row A

 

Most TG pax are transit at BKK

 

If activity at check in counters is a yardstick on load, travelling on MH must be exclusive.

 

 

 

[Romeo B 0]

MH need PNR, first name, last name, date, flight number and departure airport.

 

Curious to know why MH need to input so many fields? Kiasu?

 

They don't need to... It is just configured that way (not sure why)

 

The SITA system (used by MAS) only requires Pnr and surname. In fact if you check in via MHmobile that is all you need to input.

 

I think MH, BI, MI, and SQ use Abacus reservation system....it is a pain in the *toot* to use the system.....

 

MH is on SITA

 

I don’t seem to have luck with MH internet checkin, have been trying to checkin since last night and still couldn’t get pass ‘Select Flight’ page and keep encounter;

 

 

 

Have you tried flymas.mobi? If it doesnt work is very likely that your PNR has not been released for self service check-in for some reason.

 

Sorry, just realised how old these posts were

 

Noob mistake

 

Apologies to all :-)