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AirAsia ticked off for Medan delay

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Oh dearie me ... Indo AK (QZ) I suppose, but the whole brand suffers.

 

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AirAsia ticked off for Medan delay

 

MEDAN, Aug 12 — AirAsia received a tongue lashing from Medan's Polonia Airport authority and could face sanctions for an incident in which its stranded passengers vandalised facilities at the airport, reports said yesterday.

 

The trouble started after about 140 AirAsia passengers — whose nationalities were not reported — were left stranded at the airport for more than 15 hours on Sunday night.

 

Dozens of them vandalised airport facilities such as chairs and baggage trolleys to vent their frustration against the airline's management for cancelling the flight. The Jakarta Globe reported that passengers had shouted at AirAsia employees and banged their fists on the service counters.

 

They even detained an AirAsia employee and prevented him from leaving the airport until the airline gave them a confirmation on their flight departure.

 

A passenger, Rudi, said the disorder was a spontaneous response of passengers who were infuriated by AirAsia employees' failure to resolve the problem.

 

He said that almost half of the passengers on the scheduled flight work in Jakarta.

 

“I think we had every right to be angry because we had to work on Monday,” he told reporters at the airport.

 

Polonia Airport manager Rajali Abubakar said the airline began looking for hotels only after heated arguments with passengers. While some agreed to the arrangement, most demanded to be flown to Jakarta immediately as they had to work the following morning.

 

The flight was originally scheduled to leave at 7.10pm local time on Sunday but was cancelled and rescheduled for 11am the next day. Following the incident, AirAsia suspended its activities at the airport.

 

The Jakarta Post observed that its two ticket counters at the airport remained closed on Monday.

 

AirAsia could not be reached for comment and no reasons were given for the delay.

 

The airport administration confirmed that the airline company would continue operating but was temporarily closed because of the lack of a flight schedule. Rajali said he had spoken to the manager of AirAsia in Medan to clarify the incident.

 

He said an AirAsia representative had apologised for the incident, but that the airport operator would proceed with administrative measures against the airline and issue an official reprimand.

 

The Sunday incident was not the first for AirAsia, which, he said, regularly postponed its flights, often leaving passengers stranded for hours at Polonia Airport.

 

“We will reprimand them so they no longer delay their flights. As well as disappointing passengers, the move disrupts flight schedules at the airport,” he said. — The Straits Times

 

http://www.malaysiainsider.com/index.php/malaysia/34927-airasia-ticked-off-for-medan-delay

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Eh, previous FAX also like that, no? Only foreigners in Malaysia or the locals here tends to behave better.

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