Chan CS 0 Report post Posted March 25, 2009 I stumble upon this interesting newspaper today on a local newspaper, you be the judge! SHAH ALAM, 24 March 2009: A lawyer has taken Malaysia Airlines (MAS) to the Tribunal for Consumer Claims here over an advertisement on 20 Oct 2008 with the heading "What You See Is What You Get". Jim Pui Yee @ Caroline, 35, from Kota Damansara said she felt cheated and confused by the advertisement that offered cheap tickets booked from 20 Oct to 9 Nov last year for flights between 1 March and 20 July 2009. She said the advertisement clearly stated that a one-way flight from Kuala Lumpur to the Tullamarine airport in Melbourne during the period was RM734 but she was made to pay RM3,096 for a return ticket. She made the booking for the return ticket on 3 Nov 2008 for flights between 7 and 15 March 2009 and therefore, the price she was supposed to pay was only RM1,468 (RM734 x 2), she said. She filed the claim to get back the difference between the amount she had paid and the price she was supposed to get, namely RM1,628. "I believe MAS never intended to offer cheap fares for Kuala Lumpur-Melbourne flights as advertised. What I understand from the advertisement is that cheap fares were offered for Kuala Lumpur-Melbourne flights as long as the tickets were booked and bought within the promotion period. "I never expected the price advertised would be altered or raised and I also never expected MAS to cheat and mislead the public by giving a wrong picture in an advertisement," she said. MAS was not represented in today's hearing. Tribunal president Ahmad Hisham Kamaruddin said, "I set 23 April for MAS to file the defence and if they fail to do so within the period, we will proceed with the judgment and decision." — Bernama Share this post Link to post Share on other sites
Tamizi Hj Tamby 1 Report post Posted March 25, 2009 Interesting case,from my POV.Let's watch and see the verdict then. Share this post Link to post Share on other sites
Walter Sim 1 Report post Posted March 25, 2009 (edited) I think she's and10t If i'm not mistaken, cheap fares are not all seats on all the dates right? Edited March 25, 2009 by Walter Sim Share this post Link to post Share on other sites
Alan B. 5 Report post Posted March 25, 2009 (edited) If MH forgot to state in the advert that seats are limited and may not be available on all flights, she may be right on a technicality. As they say the devil is in the details. She may be an "idi@t" or a very smart lawyer who found a mistake on the part of the "advertiser". Edited March 25, 2009 by Alan B. Share this post Link to post Share on other sites
Sri Ramani K. 0 Report post Posted March 25, 2009 before buying the ticket didn't she realise that the price wasn't 1.4k? LOL! Share this post Link to post Share on other sites
Khaled 2 Report post Posted March 25, 2009 This must be her first time buying air ticket. If the advert says RM734 KUL-MEL, then obviously it's a 1 way ticket. BTW, she still pay the RM3096 despite that she couldn't agree with the price. That's weird. Share this post Link to post Share on other sites
Alan B. 5 Report post Posted March 25, 2009 This must be her first time buying air ticket. If the advert says RM734 KUL-MEL, then obviously it's a 1 way ticket. BTW, she still pay the RM3096 despite that she couldn't agree with the price. That's weird. LAWYER! Pretend bodoh if they think they can get something out of it. Share this post Link to post Share on other sites
Khaled 2 Report post Posted March 25, 2009 LAWYER! Pretend bodoh if they think they can get something out of it. Reminds me of 'he looks like me and sounds like me" case... Share this post Link to post Share on other sites
Isaac 0 Report post Posted March 25, 2009 Pretty sure she would lose. This is not USA after all. Besides, didn't she notice the word "from". Share this post Link to post Share on other sites
Y C LEONG 1 Report post Posted March 25, 2009 (edited) seriously doubt she will get the difference.. firstly, the price would be stated as 'from rm734' secondly, i m sure some small prints apply in the advert saying regulations apply.. thirdly, why would she bought the ticket when it is clearly stated more than rm3000. as a lawyer she didnt realise the difference? Edited March 25, 2009 by Y C LEONG Share this post Link to post Share on other sites
Andi C 0 Report post Posted March 25, 2009 Caveat Emptor! (let the buyer beware)... i'm sure there're fine prints... i don't think MH is that reckless KUL-MEL one way larr.... not vice-versa Also in 'Contract Law'.... Ads are never 'offers' & therefore can never be 'Offerors'.... The buyer is the 'offeror' when he/she agreed to the price & when payment is made... the airline in this case (offeree) will agree to provide the service, i.e. provice transport for him/her to & fro the said destination. Are you sure you are a lawyer?! (BTW i'm not a lawyer, but i know some law) Share this post Link to post Share on other sites
Mohd Suhaimi Fariz 2 Report post Posted March 25, 2009 I think she's trying to get something out of nothing. If not, why don't other people sue AirAsia? I remember getting the offer price for KL to Gold Coast, but for the return price is much more than the outgoing flight. So, had I bought the ticket, is that grounds for me to sue? Aih, think this is America eh, want to sue here sue there... Share this post Link to post Share on other sites
Syed A Ridhwan 0 Report post Posted March 25, 2009 (edited) I bought mine for RM734 KUL-MEL and another RM734 for MEL-KUL I think I posted my purchase some time ago. Here's the snapshot of the price that I've got back then: Alternatively, you can purchase them separately, just need to lookout for the cheapest fare-lah Aiyo, what is with this lawyer lah? My England may not be as good as hers, but at least I can read and understand how does the fare mechanism works-lah.. Tsk, tsk, tsk.. Just to add-on. It was clearly mentioned "one way" in their promos: I don't know how she misled herself here Edited March 25, 2009 by Syed A Ridhwan Share this post Link to post Share on other sites
Pall 0 Report post Posted March 25, 2009 if u know its gonna be about 3k+ as per claim, why you proceed with the purchase? otak ada kan? Share this post Link to post Share on other sites
Edwin P K 0 Report post Posted March 25, 2009 We can't really comment unless we have seen the advert. It could be a mistake from MAS part. For her to actually pay the amount knowing that it should be less makes me think that she's trying to take advantage on MH's fault. Plus,she's a lawyer! Share this post Link to post Share on other sites
Mushrif A 3 Report post Posted March 25, 2009 I dont necessarily think that the lawyer's a vulture here. Her bone of contention is that specific advert on that specific day, and everything else is not pertinent. The advert may be missing the word "from" in relations to advertised prices and/or "T&C applies" is absent. Her motive is perhaps to teach a corporate behemoth like MH to not be reckless with advertisements. Hence, whatever comments that you may have about MH booking engine, etc may be off the mark as the Bernama article focuses on a particular advert, further details of which were not forthcoming. I dont necessarily think that the lawyer's a vulture here. Her bone of contention is that specific advert on that specific day, and everything else is not pertinent. The advert may be missing the word "from" in relations to advertised prices and/or "T&C applies" is absent. Her motive is perhaps to teach a corporate behemoth like MH to not be reckless with advertisements. Hence, whatever comments that you may have about MH booking engine, etc may be off the mark as the Bernama article focused on a particular advert, further details of which were not forthcoming. Share this post Link to post Share on other sites
Kenneth T 0 Report post Posted March 25, 2009 Someone may purposely highlight this case to get publicity..... Share this post Link to post Share on other sites
Mohd Firdaus Bolong 0 Report post Posted March 27, 2009 It's the world we live in..Desperate ppl look for loopholes everywhere just to get something out of nothing Share this post Link to post Share on other sites
Cingji 0 Report post Posted March 27, 2009 this happens everywhere, not only in MAS, even in the budget carrier. they cant bring the overcharged of $1TWD into court. This was what i faced last time when they called in into our call center and complaint about. Share this post Link to post Share on other sites
Waiping 12 Report post Posted March 27, 2009 Which lawyer firm she is from and which university did she graduate from? Share this post Link to post Share on other sites
Jessnor Arif 1 Report post Posted March 29, 2009 there's an assumption from her part. Apparently she assumed KUL-MEL is equal to MEL-KUL... The advert says KUL-MEL ... not MEL-KUL... so MH can actually sells KUL-MEL for MYR734 and sells MEL-KUL for MYR2200++ __________________________________ I've missed a lot MH cheap fare campaign simply MH just offer cheap KUL-FRA... not FRA-KUL Share this post Link to post Share on other sites
Izanee 0 Report post Posted March 30, 2009 how did she become a lawyer if she's so dumb? that's what i don't get...oh, hold on....! Share this post Link to post Share on other sites
